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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
The sudden warning about needing clear coat needs to be placed somewhere else besides the point of sale. It seems like a potential BS up-sell. Otherwise, it’s all good. Thank you, looking forward to taking a few OCD issues off my plate πŸ‘
Helpful Report
Paint did not match my car unfortunately and it is very obvious. I even followed the directions in terms of the amount of coats and time but unfortunately paint still did not match when it was dry.
Helpful Report
Hi Mary, Thank you for taking the time to provide feedback. Have you reached out to our support team regarding the color issue? In most cases, we can correct any color issue and send out a replacement order. Our support team can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 - Lonnie T. ​
Super good service
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Easy to navigate website. Found my Paint color code right away and check out was straightforward.
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Very easy to place an order
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waiting to receive product. ordering process was good.
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Easy shopping.The right products for my car.
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Seems to be just what I needed to fix my husband's car. Eager to receive my order!πŸ˜„
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They answered all my questions quickly and educated me how to find the right color for my car. Very nice !
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So far, so good -- hopefully making it very easy for me to fix my scrapes! Straightforward instructions on how to do it! Thanks!
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products are clearly advertised and shipping was fast
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Found everything is good with your products.
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Very easy to follow steps even for a senior
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Easy to use site
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They replaced the primer which came opened. But I have to say, the paint does not match. It is WAY too bright of a white and just sticks out.
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Hi Lourie, Thank you for taking the time to provide feedback. I'm sorry to hear that your color did not match as expected. In most cases, our customer support team can correct these issues and send out a replacement color. When you have a moment, please reach out to them by emailing help@touchupdirect or by calling 855-600-8160. Thank you, ​
Excellent service very easy
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Came in a short time. Would be good to include directions, though your website has them.
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I placed my 2nd order with your company about a week ago. I thought by choosing FedEx my shipment would arrive faster. After checking the tracking I saw it was still 5 days until delivery. I called your customer service number and spoke with James. Not only did he send out a new shipment to be delivered within 2 days, he also re-routed my original order back to your business. I thanked him profusely, but still had more questions so I ended up talking to him 2 more times the next day. He was professional, respectful, and kind while helping me. There are a lot of customer service representatives who could learn from his expertise. I cannot thank him enough for his help!!!
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Fast and simple ordering process.
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Will review again after receiving and using the product. Here's hoping I will give you a "Very Good" rating, thanks!
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TouchUpDirect is rated 4.6 based on 13,871 reviews