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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
got 2 pens, but one didn't work well ... they replaced it quickly
Helpful Report
Thanks for allowing us to fix it for you Tim!
Very sweet woman!
Helpful Report
We have three wonderful women who are all very sweet, thanks for the comment! 😃
Improve delivery times
Helpful Report
We are absolutely working on it, luckily the holidays are over and shouldn't cause any more delays. Hopefully, COVID calms down as well to allow us to deliver faster.
Thank You!
Helpful Report
You're welcome! 😆
I received my order yesterday in the mail as promised. Thank You I have read some of the reviews online about you, and your products. Mostly positive and I agree. Some people have said they didn't understand that the spray paint had to be mixed. I don't understand where these people are coming from. The lid on my can was clear , but the top had my color, yellow smeared around on the top of the lid. This is a clear indication someone mixed the paint to make sure it was an exact match Also, people said there were no directions. I received a little instruction booklet with clear directions. Also there is a You Tube video out there with detailed step by step instructions. And if you do have problems, you can always get help from the customer service department. Aby was wonderful with her assistance. Just take your time, don't rush, follow the the directions and the results should turn out fine. Trust me, I was very apprehensive as I am no body shop professional and I must say everything turned out pretty nice. Finally if you are still not comfortable doing the job, at worst, take it to a professional body shop. Why risk making a mess trying to fix your second most expensive investment in your life aside from your house, your car. Thanks again Aby !
Helpful Report
Thanks so much for understanding Robert! You'd be surprised how many people ask why the paint is mixed. 😬 We will definitely pass the acknowledgment to Aby, we are lucky to have her! 😄
Mary is the best! Could not have asked for a nicer more efficient representative. Outstanding!! Thanks!!!!
Helpful Report
Thanks for the review Don, we are very proud to have Mary on our team! 😁
Easy quick !
Helpful Report
A business that respects your business and I have been very impressed with customer service. I have three vehicles and I will continue to support this amazing business.
Helpful Report
That is great to hear! We love the support! 😁
Horrible company to work with.
Helpful Report
Oh no, can you explain why? We would love to make it right!
Although I had problems getting my order in a timely manner, they were very cooperative. The color match was spot on, with a metallic even. Was able to blend right in with the factory paint, no one had a clue that I used shaky-bomb
Helpful Report
That is great news! We would love to see how the project turned out!
The response was very prompt and informative. However, the solution did not solve my problem. I purchased touch up paint, which matched perfect, for a few small chips on my car. I of course did not use it all, only a few spots. Now I need to touch up a few more spots on the hood, but the tip on the paint and sealer are all dried up and cannot be used. I know it has been a while since I ordered, but do you have to order every time you need to touch up a spot??? That gets very expensive! I was happy with the speed of delivery and the paint match, but not when I needed to use it a second time.
Helpful Report
Hi Beckie I am sorry to hear about the dried tip, if you send a request to our team we will send a complimentary tip. Just be sure to include your order details so we can get it sent out as soon as possible.
Very well laid out web site and a great selection of products. Easy checkout. Great experience.
Helpful Report
Thanks so much for the review! 😄
Easy to find the correct color to match my car and order the kit I needed. Now I am awaiting the delivery of the paint kit Will be glad to up date this post after I have had a chance to use it. So far, so good.
Helpful Report
Nice! We look forward to you getting your paint! 🙂
Very easy to locate and order the exact color to match my car.
Helpful Report
I originally ordered the wrong color for my "Denim Edition" VW (there is a VW Denim color that is not used on this model). Sam at TUD was very helpful and offered to replace my basecoat after we found the correct color code. Unfortunately there was a shipping mixup and the replacement was not the correct item. Everyone I spoke with at TUD, on line, email, and by phone were knowledgeable and helpful, and knew what was going on. Eventually we got the correct color! Thanks to everyone at TUD. This started out as my mistake. I appreciate everyone's attitude and willingness to "make it right".
Helpful Report
Hi Chuck, We are so glad to have been able to help you out! You are more than welcome 😌
taking care of your customers in a timely manner
Helpful Report
Thanks Robert, we like to think so 😁
I got all my $ back and now I just ordered paint for my new Subaru. THANKS
Helpful Report
We are excited for you to try out your new paint!
Excellent, responsive and communicative customer service. I will definitely refer.
Helpful Report
We are happy you're happy!
Then people were nice and easy to deal with via email.. I have a 70th anniversary Vespa and although they tried x2 they could not match the color. Vespa apparently does not share their paint formulas. Sounds like a Italian thing, doesn't it. They are sending a refund. I would use them again.
Helpful Report
We are sorry the color couldn't work out but we look forward to any more of your paint needs!
Terrible product, could hardly be worse. primer pen poured out product like a flood, making a mess. Color pen paint hardly came out at all. Poor match with original coat. Don't buy it. My car is a mess.
Helpful Report
Yikes, I am sorry to hear the order didn't work out for you. You are absolutely welcome to a replacement or a refund but please let our team know so we can make it right one way or another.
TouchUpDirect is rated 4.6 based on 13,871 reviews