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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Couldn’t find a paint I was looking for. Search capability didn’t help.
Helpful Report
Oh no! We'd love to take a look, what information did you look up in our search engine?
Very too find products and place order
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Thank you for your help aby! She was so helpful and guided me through the process of ordering.
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Good business
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We try! 😊
Excellent product - worked very well. Company was also a pleasure to deal with. Very helpful since I bought 2 by mistake.
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Thanks for the review Nancy! 😁
Awesome communication... thanks
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We are happy you think so! 😄
The website was very easy to understand...I had no problem being able to pick out the right touch up paint for 2007 Camry...
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We love that you think so Donna!
Very easy to find and order what I wanted and meaningful product suggestions that aim to help me complete my job.
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That is great! 🙂
Emailed customer service and I had some questions and concerns about the right color. He got back to me right away with some research that he did and confirmed the color I needed it.
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We are always happy to help 😁
The product is excellent: color match, ease of application, and package are all perfect for touch ups. Fills in extremely well. As well, the customer service is outstanding. I reached out for a tech question and got a detailed response, and sympathy, too. Thanks for your excellent product and customer care.
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You are absolutely welcome Melissa, we are so happy to have been able to help 🤗
Very easy to deal with
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We try! 😅
The customer service is incredible. I ordered a pen for my boyfriend for Christmas, only to find that the color was wrong, despite the sticker reflecting the correct shade. I reached out to see if I could make an exchange and Mary, the woman who handled my request, was friendly and worked quickly to have a new pen with the correct paint sent immediately. Excellent!
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We are so happy to hear that Heather 😄I will be sure to pass the message along!
I had problem with the applicator, but ABY but ABY was very helpful to get replacement. Pleasure to deal with her
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We think she's great too! 😄
Fast friendly follow up
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Thanks Lawrence, we hope to come off as friendly 😁
Worked well
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That's great!
Easy website. Had exact color I wanted.
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Thanks for the review James, we are glad you were able to find your color!
other than the 'restocking fees', the service was satisfactory... Lost a lot of money with that and postage back to them, but I guess that's the way things roll....
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I just rated 1 star because I was angry what happened about my order but They fixed my problem and make me happy now. Thanks guys
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Thank you for being patient and allowing us to make things right!
Easy ordering.
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Excellent very helpful and polite service thank you. I hope the product is as good as the service
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Thanks Trevor! We try to match our service with our products 😅
TouchUpDirect is rated 4.6 based on 13,871 reviews