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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
So far so good. I guess I’ll have a better idea when I receive my order.
Helpful Report
Color was nowhere close to my vehicle color. The paint looked ok on the test paper but once applied to my truck didn’t match at all. I followed the steps exactly as they laid out. Then I asked for my money back and they make it a huge process to try to get a refund or new color sent out! I didn’t even bother because it was such a pain. Would never use again!!!!
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Easy website to use
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Not the first time using TouchUpDirect products and always great product, quick delivery and high quality. Just recently I ordered the wrong paint code and Mary from Customer Service was able to rapidly assist and provide the right assistance. Nothing better that great customer service behind their products, paint always is prefect match and easy to apply. Again , thanks Mary
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Fast and easy to shop.
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The shipping time is pretty slow, and to not have tracking available is a bit below average as a business plan. I'd fix that if you expect repeat customers....
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easy to follow to find color.
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Order easy to place. Vendor kept in constant contact.
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I like the product and will continue to buy it. The customer service did all they could. I'm satisfied with the outcome. Maybe next time I'll come pick it up. It's all good folks. See ya next time.
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Easy to use
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So far good Awaiting delivery
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Real easy to use and order!
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I accidentally ordered the wrong color, after sending a request to get the correct color I was greeted with an email no more than 30 minutes later to get me a replacement color. Excellent service and I will definitely be shopping here again
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I’ve used “touch up” in the past and was very impressed.
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It was very easy to determine what I needed to order. The information you provided regarding primer and topcoat sealer was excellent. I received notification that the order had shipped before I even received this survey. It is expected to take up to 14 days to arrive, and since it's coming from California, I get it. I cannot respond to the delivery part of this questionnaire. I will try again after I get the product.
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Very good product. Arrived as promised. Easy to use with good results.
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The paint dripped and did not apply smoothly.
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I will rated excellent instead of good but shipping takes so long.
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Good info and choices
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I’ll expand on this when I receive the paint and get it sprayed in my color test door. I’m restoring a 1965 Chevelle SS and am deciding on the color.
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TouchUpDirect is rated 4.6 based on 13,871 reviews