TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,870 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the site as it was easy to find what I needed for paint and the ordering process was smooth.”

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Posted 5 years ago

“Thanks for having exactly what I needed!”

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Posted 5 years ago

“Easy to order and very attentive”

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Posted 5 years ago

“Had exactly what I was looking for. Should have gone to your website sooner!”

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Posted 5 years ago

“I had read multiple reviews about the exceptional customer service of TouchUpDirect so when I needed to make a request about an issue with my order I was hopeful that I could be helped. I’m happy to say that the customer service could not have been any better. My issue with my order was that I was sent the wrong color of paint. Due to my own procrastination, I didn’t realize the wrong color until multiple months after I received the order; well after the 30 day refund policy expired. I explained what happened and requested one glass of the correct color. The customer service representative told me that although it is well past the refund policy date, they will send me the glass of paint free of charge. I could not be any happier with the service I received. TouchUpDirect customer service is the best!”

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Posted 5 years ago

“Shipping was quick & customer service is very cooperative !”

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Posted 5 years ago

“Great customer service - my color was close but not a perfect match for a difficult factory BMW color. They continued to help me with follow up communication and in the end gave me a full refund. For other projects i found perfect match. The quality of the paint is amazing.”

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Posted 5 years ago

“I ordered the Combo Kit and was very happy with the ease of use and the color match was perfect! Customer service was above and beyond, especially when ordering during the COVID-19 restrictions. The USPS lost my original package and TouchUp Direct quickly placed a new package into the system and I had it in my hands within a weeks time! I live in Hawaii, and even though the time difference made communications a bit more lengthy, their customer support team was immediately responsive to my predicament. If you follow directions, and take your time through the prep and painting process, you will not be sorry!”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

“I did a lot of online searching for my truck paint but was only able to find the pen-type touch up. I needed a bit more than what that would do. Finally found the 'Touch Up' site. Keyed in my paint number and bingo-bango, they had it available. Looking forward to making use of it. Thanks”

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Posted 5 years ago

“Easy odering,had product i needed with explanation of product with follow up communication.”

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Posted 5 years ago

“Very simple to select exactly the color that you need.”

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Posted 5 years ago

“First time ordering. Great ordering experience. Looking forward to getting my paint and start touching up my bike.”

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Posted 5 years ago

“Easy to use website that pointed me right into the required product I needed. Low effort ordering is appreciated.”

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Posted 5 years ago

“Nice website easy ordering”

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Posted 5 years ago

“Touchup paint was received promptly. Perfect color match for my red Jeep.”

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(Jeep) - Posted 5 years ago

“website was easy to navigate”

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Posted 5 years ago

“not sure until i get paint”

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Posted 5 years ago

“Very easy ordering process. Kinda found it hard to add an extra can of paint after placing a complete repair paint kit. There should be a feature to add extra items onto the shopping cart without clicking the back button.”

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Posted 5 years ago

“Very good color match with my Jeep color”

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(Jeep) - Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,870 reviews