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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Didn't receive yet .. hopefully tomorrow
Helpful Report
Color was spot on. Instructions were detailed on website, not in pkg. Delivery was timely. Pens are easy to use.
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Good stuff. Will be back to buy again
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Very pleased with service
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Good service
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I picked Toyota color from Avalon body "3TO" to match up with "touchUdiect" color. The Color pan red is lighter than my cat color. My color is maloon color. I bought a pen a few month ago, that color was red as well. I wish I can return this pen.
Helpful Report
Honestly it was a very bad experience. The body filler never hardened and I paid extra for the automatic mixing tube. The paint didn’t last more than 2 coats and looks very spotty. I had to go to the auto parts store to buy a body filler that actually worked, and now my car can’t be clear coated. I’m only painting half a fender, that should have lasted much longer. Now I’m stuck. I honestly want my money back for the filler and I need more paint.
Helpful Report
Hello, Thank you for taking the time to provide feedback. I'm very sorry to hear about the issue with the product. I've forwarded this to our support team, and they'll be reaching out to you very soon to assist. In the meantime, if you have questions, you can contact support by emailing help@touchupdirect.com, or you can call 855-600-8160 Thank you,
Ordered two colors of paint for my truck to match. The white matches very well. The opal gray not so much. It is a couple shades lighter than the factory color. Quality of paint is good and the clear helps to fill in the chips to make the repair almost undetectable. At least the white color. Good product overall.
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Fast shipping.
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The processing was very quick and when I no longer needed the paint, the refund process was seamless. I will definitely go to them for my future needs
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Eight days , order to delivery. That seems pretty good. I haven't gotten to use the product but they guarantee color match.
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Good communication and nice company. 5 Stars.
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This is third time I have ordered from your company, the only reason I reordered twice is because I had to(color match of paint). I will never use your company again, for the third time it takes over a week for the product to get delivered. As I write I still have not received my order placed on July 12, 2019! I have deadlines just as any other business!
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Fast response. Good product.
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For what it cost for shipping The length of time that it takes to get the product is slower than a second coming of Christ!
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good good good
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The only instructions I found in the kit was located behind each Touch-up pen. When you follow the instructions you end up with using different pens that remove the previous paint (or primer) layers.. I was disappointed by this product and the fact that I had to pay ~$60 on something that did not work.
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Twelve Days after ordering online I stll don't have the ordered paint. The order left the factory in a timely fashion, but remainded in CA for an unreasonable amount of time. I do not believe it to be the fault of the USPS.
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Paint spots don't have accurate colors and don't clean up nice.
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Have never received, but money out of my account
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TouchUpDirect is rated 4.6 based on 13,871 reviews