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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
took 6 weeks to get it.
Helpful Report
Hello, Thank you for taking the time to provide feedback. I just checked on the transit time of your order, and the total time from purchase to delivery was seven days. We strive to get orders to our customers a quickly as possible, so this matter is important to us. If you believe this information is not accurate, please reach out to our support by calling 855-600-8160, or you can email help@touchupdirect.com. We are happy to provide further assistance. ​ Thank you,
I haven't received the product yet! I was given a delivery date and then it was extended with no explanation by Fed Ex or by the company,
Helpful Report
The two ended applicator gives to two options to use to repair scrapes and scratches. Covers well with exact color match. Also purchased clear count to cover the repair. Great product.
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just as advertised a very good product for small jobs
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did not get complete order primer didnt come with order#57058480
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Uneven and rough paint distribution
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Ordering was so easy Good options of products to buy. Would recommend to anyone.
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I purchased the Platinum Combo and only received the primer, color and clear. I didn't receive any of the other items. I created a support ticket on this two days ago and still haven't received any feedback.
Helpful Report
Hello, Thank you for taking the time to provide feedback. I'm very sorry about​ the missing items. It looks like you've already been in contact with our support and a shipment is on its way. Please let us know if you need anything else. Thank you,
Ordered 7/15, shipped 7/16 ?, arrived at USPS shipping facility on 7/23 ?, scheduled to possibly receive 7/28
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Perfect Match ! Thanks
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Have not received after waiting 9 days for a tube of touch up. It was to have been here yesterday and did not arrive. No way to track. I have no idea who is bringing the product.
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Aerosol can worked well Tough to color match
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Received wrong order and missing items
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Very prompt.
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Easy ordering with quick delivery. Paint was an exact match. Highly recommend.
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Arrived earlier than expected. Does the job. Matches nicely
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Bought a complete kit, no overall instructions were provided. Based a u tube video I used the sand paper you sent to try and smooth out the scratches prior to repair. It destroyed the finish and I had to go to a body shop for repairs. Very dissatisfied!
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Very efficient in processing orders. Product arrived in adequate time.
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Thank you! Great job!
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The color was a great match.. Will order another color for a different car. Thank You for the good match & very fast shipping.
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TouchUpDirect is rated 4.6 based on 13,871 reviews