TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,864 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,864 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The color I ordered was not the right shade. Customer Service was extremely helpful in helping me get the right color sent to me.”

Helpful Report

Posted 4 years ago

It was our pleasure! 😄

Posted 4 years ago

“Very disappointed. MISLEADING ADVERITEMENT. I signed up to be a member and I get coupon code for 10% off first order. Nice incentive. I go to place an order and see their on-line offer for "double your purchase and get 50% off the second item". Even free delivery. Nice. 10% coupon code wont work on website when I enter information for my (double) order. I write to customer service and get a quick reply. Nice. They send a different code: That one doesnt work either! We have a few back and forth emails until they finally tell me that I can't use both discounts!!! No "* "in either offer stating only one coupon per purchase. Company responds that they are aware of that issue and need to fix the error. Meanwhile they refuse to give me the 10% discount off my first order, even though they admit it is advertised incorrectly. For a lousy $9, they should have given me the discount as it's stated on the website. No longer a customer. Misleading or blatantly false advertising, if they admit it's misleading.”

Helpful Report

Posted 4 years ago

Unfortunately we can't give you two discounts :( I am not sure of companies that do besides supermarkets. We are offering 50% (for certain colors) and free shipping for all orders. If you didn't get that second item you can still get your 10% and the free shipping. Take care Alan!

Posted 4 years ago

“easy transaction.”

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Posted 4 years ago

“Very easy process to pick color”

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Posted 4 years ago

Heck yeah!

Posted 4 years ago

“Easy order and easy to find the right paint match for your vehicle.”

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Posted 4 years ago

Thanks for the review Ron! 😀

Posted 4 years ago

“I have used touch up before and the color matched perfectly.been going through the local napa where I live and they cant seem to match my paint shade after 4times of wrong paint I'm done with them came back to touch up because I know there paint will match currently waiting on a quart of paint and primer I'll let you know what's the results are thank you Touch up”

Helpful Report

Posted 4 years ago

We love that you came back! 😭

Posted 4 years ago

“Was very understandings, and work with me.”

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Posted 4 years ago

We are human too, we are happy to help!

Posted 4 years ago

“Easy to use website. Had everything I need.”

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Posted 4 years ago

We try 🤗

Posted 4 years ago

“Easy website. Good communication.”

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Posted 4 years ago

You talk, we listen 😏

Posted 4 years ago

“So far ordering was easy”

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Posted 4 years ago

“Ordering could not have been any easier.”

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Posted 4 years ago

Music to our ears 🎵

Posted 4 years ago

“They deliver what they offer in an efficient and easy way.”

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Posted 4 years ago

That's the goal 😁

Posted 4 years ago

“4 stars for shopping experience. Would like to see more detail in what is included with the platinum kit. i.e. How many wax and grease remover wipes are included and what is in the assorted sand paper pack. Easier navigation to find "how-to use" instructions and videos is needed. Easy paint color selection with OEM color codes is a plus. Will update review after using the product.”

Helpful Report

Posted 4 years ago

Hi Vincent! We can't wait for you to review the product and let us know what you think. Thanks for the review 😎

Posted 4 years ago

“Ordering and matching the color was very easy to do !”

Helpful Report

Posted 4 years ago

That is awesome, we are happy you like the site! 😊

Posted 4 years ago

“This is the second time I’ve had to order touch up paint for two different cars they make the process very simple and easy to get the right color”

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Posted 4 years ago

We love that you came back! We are here for car number three 😅

Posted 4 years ago

“Where is my order”

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Posted 4 years ago

Hi Patricia, your order was marked as delivered. Aby has followed up, please let us know if this isn't true!

Posted 4 years ago

“quick service, correct color match, haven't been wrong yet.”

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Posted 4 years ago

We hope you are never wrong!

Posted 4 years ago

“Easy to find my paint color, easy to order, price was great and the experience was lovely. So glad I found TouchUpDirect!”

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Posted 4 years ago

We are glad you found us!! 😭

Posted 4 years ago

“Top notch customer service!”

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Posted 4 years ago

You're too kind 🤗

Posted 4 years ago

“Had placed a order and once I started to drop the base coat one of the cans didn’t last long . I emailed them and got in contact with aby. She responded to my email quick and sent me a replacement. 🤙🏻”

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Posted 4 years ago

Thanks for letting us make it right! 🤘🏼

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,864 reviews