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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Customer service was very transparent and quick to respond. Best interaction with a support team I’ve had.
Helpful Report
Great people, great product. I missed a promo discount on my original order but they retroactively applied the discount. Much appreciated. Five stars.
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I'll have more to add once I get to use the paint. But I was disappointed that my forst time order had no discount applied. Also, why is it that of all the on-line paint stores i found, you're the on;y one charging for shipping on every order? If you really want customers, new customers, and repeat customers, at least ship for free.
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Was very good.
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Thanks for working hard to find my correct color match .
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The site was extremely easy to use, it found my color for me with a few easy questions, and the price is very good compared to others.
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Was quick and easy to find the color for my Honda 2016 CRV.
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Website was easy to use and find the colors I needed.
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Slowest delivery, live in Texas, product late so far two weeks, they claim you can pay for quicker delivery, thats stupid, use a bit of real class and insure your clients get the best for there money, not donkey slow DHL!!!!!! DONT HOLD YOUR BREATH WAITING FOR THIS PRODUCT TO GET TO YOU!!!
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When a customer selects the 14 day delivery method that means it can take 14 days to deliver your package, if you want the package sooner select a quicker shipping method. It's pretty simple! :)
Quick, easy to find my paint#, auto, etc. and purchase. The drill down you have makes lots of sense and reminds me of my old friend who wrote the drill down algorithm for Amazon years ago. Congrats from a user.
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Great customer service!
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Customer service was very prompt at remedying my problem with color match issue.
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Your site was easy breezy bought paint from you guys before no problem.
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price and customer service were excellent, delivery took the full 14 days
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Delivery was timely. Customer service was good. A little pricey, but the only interior color matching I can find. Product is easy to use. Original color coat with recommended clear coat combo did not match. They replaced the product, at no charge, with different color coat base and different clear coat. Closer to original color, but still too light. After painting part for third time, I just went ahead and put it in car.
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Easy to order from, good paint selection and directions for doing the work.
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Found the color code of my car paint, went to your site and ordered it. The nice thing was I could pay through Amazon. Very easy. I've ordered paint for my other HHR awhile back from you and also had a good experience. This review is for my order experience. I don't have the product yet.
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Once received if the color is right, the fine entire experience will be superb. All great so far.
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The pen tip fell out and leaked paint everywhere.
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Easy to use
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TouchUpDirect is rated 4.6 based on 13,871 reviews