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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Perfect paint match
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Very easy to find what you need and response is very timely
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Never received it. My originally got my package, but the paint was missing. Called and was told they’d send it out again two day priority. Never got it. Horrible service. Want a refund at this point.
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(Jeep) -
Hello, I'm sorry to hear that your first order was not complete. It appears that our support team did process and ship your replacement order, and according to the tracking number, it was delivered as promised. If for some reason, you did not receive the second order, I suggest you contact support again. Thanks,
Ordering is easy and the prices are reasonable
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had a hard time using phone to order but on my lap top seemed like no problems at all. tried to call live telephone. no customer service. covid bs
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I paid extra money to have my order shipped and delivered within 2 to 5 business days, on the third day I noticed that it still hadn’t been shipped so I asked them to cancel it, no response on the fourth day I sent them another email asking them to cancel the order still no response on the fifth day I sent them yet another email asking them to cancel the order, at the end of the day they shipped it. it is another week before I will receive The order. They must write their own reviews because this has been an absolute mess. They rave about their customer service yet they have none. In response to their questionnaire they asked time of delivery they don’t give you an option for two weeks. then they ask you how you communicated there was only one option and that was email. I tried phone but nobody picks up. Don’t try blaming the virus on this inexcusable customer service you can pick up the phone or send an email and you can cancel an order .
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Hello Niel, Thank you for taking the time to write this review. I am very sorry for the delays and confusion regarding your order. Looking at the conversation you had with our support agent Sam, it appears that you were satisfied with her service, and were able to find a resolution. If this is not the case, please let us know so we can help resolve any concerns you still have. We are working on minimizing the delays related to COVID, but we are prioritizing our employee's health and safety. I hope you understand. Thank you, Lonnie T.
Excellent customer service. The finish came out great but the color was off. I contacted them and they asked me to take a picture, which I did. They sent me a revised color.
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Do you guarantee the color will match, and if it doesn’t, what will you do to make it right?
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I was surprised that my order was fulfilled within a day and shipped within two. The package arrived and the color matches perfectly. I've not done the repair yet, but the speed of handling my order, and the customer service when I called was over-the-top excellent. This seems like a well-run company. If I every have a need again, I will know where to come. I assure you I will also tell others about my great experience.
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I needed to determine the quantity of primer, base, and clear to paint my 1986 Jeep CJ7. The support team member was very professional and quick to provide that information.
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Your site was very easy to locate my car and my color. The example and diagram of where to find the information on my car was very helpful. Thank you.
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I placed a order and it was very easy and quick the paint came quick and was a perfect match to the car color and customer service was very helpful great company to do business with A++
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Had a small issue with the order and sent an email. Received a quick and professional response. The issue was addressesd
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Very innovative approach. Hope the material quality is as good as marketed.
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TouchUpDirect truly cares! I made my first purchase today and had trouble with applying a discount code. James in customer service hopped on my case within minutes and provided wonderful assistance quickly and efficiently. Great service!!
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My order got lost in transit so I contacted they’re email for further questioning and got a response the next day to follow up with another order being sent out. Super helpful and nice customer service! Would be a returning customer forsure!
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Nicely designed site, easy to find what I was looking for ('93 'vette 40th anniversary Ruby Red).
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The color match was not perfect on my original order. Called in and spoke with James and he took care of it quickly without hesitation. Thanks for the great customer service and support.
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So far so good. Although the proof will be in the color match and kit contents. Fingers crossed.
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TouchUpDirect is rated 4.6 based on 13,871 reviews