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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Product was easy to use and matched perfectly
Helpful Report
(Jeep) -
I had ordered my product and it was shipped quite quickly. However, Fed Ex never delivered the package like they stated they had. I reached out and James made sure that a replacement order was shipped to me ASAP! No questions asked. I was really frustrated and he helped. I work in Customer Service and this is the kind of service I give my customers and very seldom I find places or people who give the same kind back! Thank you! AWESOME JOB!
Helpful Report
I dropped the spray can of paint and broke the nozzle. I asked if it was possible to get another one and they sent it right out.
Helpful Report
The product I ordered was not available after I paid for overnight shipping. I finally got informed that you were canceling my order but I was only refunded the list price of the product and still ended up being out of pocket $30-$40. Find ANY alternative to this company.
Helpful Report
Great quality products and fast service. Excellent response times to questions I had through emails.
Helpful Report
Easy to use & figure out my vehicle color.
Helpful Report
It was very easy to order the item that I have been interested in for some time. When it was delivered yesterday, I was extremely pleased with the final product.
Helpful Report
Once o found my paint and Initial price everything was good once I ordered it and almost doubled plus I’m price that’s only acceptable you just throw charges in there that’s no good
Helpful Report
great web sight easy to find my color thank you
Helpful Report
Great customer service and best price of any other touch up paint.
Helpful Report
I ordered primer ,spray paint, and clearcot kit . The paint not even matching and primer quality is so bad .I waist my money and my whole day .This is the first and the last time I am buying something from tuchupdirect.com
Helpful Report
I reached out after looking for oem paint for my interior.The very next day they ( Mary Ellen) responded back with great communication. Several communications back and forth and I ordered a can of paint, waiting on it now. Would def use them again... great customer service for me.
Helpful Report
I was able to find the exact color I was looking for.
Helpful Report
I ordered from Touch Up Direct on May 21, 2020. It is now July 6, 2020 and I still have not received my item. I have tried calling the number provided on my order confirmation, but repeatedly get a recorded message,, no one answers no matter when I call during the stated business hours. I sent an email asking about the order status, no response. My next recourse is to contact my credit card company to have the charges reversed. Anyone thinking of ordering from Touch Up Direct, they don't appear to have any customer service to resolve issues. Not a good way to do business.
Helpful Report
Ordering was easy and the paint matched perfectly. I wasn't happy with the clear coat. It was quick to harden.
Helpful Report
(Jeep) -
Website provides excellent descriptions. Have used in the past and The Colors are a perfect match..
Helpful Report
easy to find the right matching paint and kit to use...
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Always delivered. Excellent service.
Helpful Report
Their website is easy to navigate and easy to find your proper color.
Helpful Report
Excellent color match to my Jeep. I did not like the clear coat.. it left a white residue as overspray that was very tacky/sticky and I had to sandpaper it down to redo. Overall happy with the black color and the spray quality. Shipping was really quick as I received within 1 day. I will be a return customer because customer service and quality were great! Thank you.
Helpful Report
(Jeep) -
TouchUpDirect is rated 4.6 based on 13,871 reviews