TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have many cars and you help keep them perfect !”

Helpful Report

Posted 4 years ago

“So far so good. My order was achnowledged and processed quickly. Communication has been excellent and I am eager to take delivery soon.”

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Posted 4 years ago

“It was easy. I put in the year, make & model and the system came up with the paint. I liked I could charge through my Amazon account, also.”

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Posted 4 years ago

“The lost item was replaced without hesitation. The response was prompt and action was taken. Outstanding customer service.”

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Posted 4 years ago

“Paint was a perfect match”

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(Jeep) - Posted 4 years ago

“Had multiple choices depending on your need.”

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Posted 4 years ago

“Quick response to a problem with a product”

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Posted 4 years ago

“I ordered my first touchup paint for a bumper tow cover that got lost in an accident. I was very impressed with the quality of both the paint, and the pattern that it sprayed. The clear is also quite good and produces a very nice even pattern. When both the paint and the clear are drying, there is little to no orange peel to the paint, very impressive for a spray paint application. I am now ordering some additional touch up paint for another car based on my very positive experience with the first, along with a small touch up applicator with a brush and pen”

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Posted 4 years ago

“So far Touch Up Direct has been great. What I like is how responsive they have been since I ordered the kit. I have not received my order yet, so I can’t comment on their complete service. But, they have stayed in touch with me regularly since my order. I do appreciate that a lot. I am looking forward to receiving my kit since I have a lot off scratches on one side of my car where people’s car doors have hit my car while it was sitting in a parking lot. I don’t want rust to start on my car. Yesterday, I decided to do something about it before the rain and snow start in this fall.”

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Posted 4 years ago

“Great buying and shipping experience.”

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Posted 4 years ago

“Easy to find a close match on my 69 Camaro no paint code on the old cars.”

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Posted 4 years ago

“perfect color match good quality fast shipping”

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Posted 4 years ago

“Website is easy to manuever around, customer service is quick and curteous. Pricing was a tad bit high for myself, but if it stands up to the color match guarantee, then it will be well worth it. Thanks, y'all.”

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Posted 4 years ago

“Perfect match. and very easy to work with. clear coat provided a factory equivalent shine. Very impressed with, for being sprayed out of a can. Defiantly will use you for future projects.”

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(Jeep) - Posted 4 years ago

“You gave me all the info I needed to order the correct product for my project.”

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Posted 4 years ago

“Great paint I would suggest getting the ones that are not the pen brush on easier to use and no mess pen although great idea you have to push it in to dispense”

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(Jeep) - Posted 4 years ago

“Website was informative and easy to navigate.”

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Posted 4 years ago

“Was easy to find the exact product I needed and the right applicator.”

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Posted 4 years ago

“I had some minor damage on a new truck that would require sanding and re-painting to repair. Although I had never done this type of repair before, it seem simple enough. That was my first mistake. I received the primer, color coat and clear coat from TouchUPDirect and went to work. I had watched one YouTube video which confirmed my belief it would be a simple process. I sanded, did some minor fill, sanded again and applied 4 coats of color coat and 3 coats of clear coat. It came out looking dull and felt like sand paper. I was thinking I had really screwed this up and my next step would be to hang my head at the Local body shop and pay a couple thousand dollars for them to fix it right. Out of desperation I sent an email to TouchUPDirect customer service asking for help. Within a day I received a reply from James asking for a little more information. We exchange several emails where he talked me through some remedial work that allowed me to start over by paying attention to some methods that I had overlooked on the first go. He also sent me several links to DYI videos that explained the process in exacting detail. With his help I was able to repair my first attempt and complete the repair successfully.”

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Posted 4 years ago

“EASY TO USE AND HAD COLOR I WANTED”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews