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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
“I had some minor damage on a new truck that would require sanding and re-painting to repair. Although I had never done this type of repair before, it seem simple enough. That was my first mistake. I received the primer, color coat and clear coat from TouchUPDirect and went to work. I had watched one YouTube video which confirmed my belief it would be a simple process. I sanded, did some minor fill, sanded again and applied 4 coats of color coat and 3 coats of clear coat. It came out looking dull and felt like sand paper. I was thinking I had really screwed this up and my next step would be to hang my head at the Local body shop and pay a couple thousand dollars for them to fix it right. Out of desperation I sent an email to TouchUPDirect customer service asking for help. Within a day I received a reply from James asking for a little more information. We exchange several emails where he talked me through some remedial work that allowed me to start over by paying attention to some methods that I had overlooked on the first go. He also sent me several links to DYI videos that explained the process in exacting detail. With his help I was able to repair my first attempt and complete the repair successfully.”
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“EASY TO USE AND HAD COLOR I WANTED”
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“Easy shopping on your web site!”
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“Answered my question”
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“When I received the wrong color James immediately sent me a replacement!”
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“Well organized”
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“Easy Peary website, excellent pricing too”
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“Plenty of informative paint colors and codes”
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“Easy process!”
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“Thank you Sam for getting back to me and providing a painless customer service experience that I haven’t experienced in to many years to remember. I’ll be sure to give you and the company a top review across all of the outlets. ThanK you again, A. Colin McCowan”
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“Color match was 100% perfect.”
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(Jeep) -
“Perfect match 👌”
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(Jeep) -
“I easily got all info i need.”
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“Happy you had the product I was looking for. As well as the 10% discount.”
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“I purchased thru Amazon and either by my mistake or Amazon's ended up with the wrong color. I contacted TouchUpDirect and within a day said they would ship me a replacement.”
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“Had not received my order yet so I enquired why and got a very prompt and and satisfactory answer. Very impressed. Thank you”
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“Perfect color and so easy to put it on.”
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(Jeep) -
“Good selection and good prices”
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“great paint”
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“Touchupdirect customer service is outstanding. I had a minor issues and it was taken care of immediately. They set the standard for everybody in retail! Gary”
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TouchUpDirect is rated 4.6 based on 13,871 reviews