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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Fabulous service!
Helpful Report
Quick, easy and painless process.
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Very good finding item and explaining questions
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Very understanding and truly outs the customer first.
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easy to use and very clear
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James responded to my request to follow up on non-delivery of my package that had been ordered almost a month earlier. He offered to send replacement product without prompting. As luck would have it, the parcel arrived a day after I had registered my complaint. Would be happy to deal with Touch Up again, with the proviso that they endeavour to expedite overseas deliveries or make it clear to overseas purchasers that there may be delays outside of their control.
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Great Service at all times. James kept in touch with me often to see if I had more problems. Bob Riley
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I love the website except that paying with PayPal using my iPhone (Safari) doesn’t work! I think it has to do with the pop up window process. It comes back to the site and says Shopping Cart Empty. I’m a web developer, by the way.
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Very fast and accurate.
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Good experience. Easy to use website.
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Vitamin C for the dodge dart is the same paint code as the hemi orange for chargers/ challengers. Had some issues clarifying what I needed for my dart
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Product support was great when the shipper damaged the packaging. They offered a quick replacement without any complication.
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Easy , straight forward web site. JP
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Website very easy to follow.
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Very quick service getting shipped and easy pay with Amazon pay
Helpful Report
The company should make it clear that online communication is the only way to make contact. The phone number is useless as customer service people are never available (I called five times) and the program asks you to call again another time and then hangs up. Online customer service was in contact within hours and satisfactory.
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Excellent. No problem placing order. Awaiting arrival.
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I looked on other sites and Touch up direct was the only one with Paint ,prime and clear coat in one kit
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Had a question about color match. My concern was addressed quickly. Appreciate the response and follow up. Turns out there was no problem.
Helpful Report
Great customer service and easy to find colors
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TouchUpDirect is rated 4.6 based on 13,871 reviews