TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant guy on the phone..I recommended you site to a friend..thank you..I’m waiting for my kit..😊😊”

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Posted 4 years ago

“Very good and responsive. Thanks”

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Posted 4 years ago

“Great selection of OEM colors, competitive prices, and FAST service.”

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Posted 4 years ago

“Ordering was easy!”

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Posted 4 years ago

“Easy to search and order, my purchase arrived within 7 days, simple basic instructions and my fender touch up turned out okay … additional buffing required to match the sheen but it turned out great.”

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Posted 4 years ago

“It was easy to find. To read. Asked the right questions, and I understood what I was getting. Price, a little high. But I ordered what I needed. And when I gets here I will attempt to fix my car. I hope the instructions are reliably.”

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Posted 4 years ago

“Excellent response to my request.”

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Posted 4 years ago

“Ian helped me with my order in a very professional and friendly manner. Thanks Ian for answering all my questions and ensuring my order was being processed on time.”

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Posted 4 years ago

“easy ordering”

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Posted 4 years ago

“Sweet service!”

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Posted 4 years ago

“So far so good and had what I needed.”

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Posted 4 years ago

“I received my order timely and due to an accident that totaled the vehicle requiring touch up, I was able to return the product no longer needed with exceptional help from Mary with amazing customer service. Thank You”

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Posted 4 years ago

“Easy to use website. Found my matching color with just a couple of clicks.”

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Posted 4 years ago

“So far the purchase experience has been top notch! Very thorough.”

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Posted 4 years ago

“I've ordered paint from you before and was super pleased with the match and quality of the materials- customer for life.”

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Posted 4 years ago

“Excellent Customer Service!”

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Posted 4 years ago

“This is the second time I have used TouchUpDirect! The first for an Arctic Silver BMW Z3 and for a small touch-up Dakkar Gelb II BMW Z3. I tried the "name brands" products before and they are slightly off. The products provided are spot on the first time, their customer service is wonderfully old school caring about their customers. If, I need a color this is my go-to place now and in the future! Great Company!”

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Posted 4 years ago

“Great site for hard to find paint options”

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Posted 4 years ago

“I found the site easy to get the color I wanted, complete kit, easy to maneuver, and the pricing was good. I am looking forward to having the correct color Orange for my KIA GTS.”

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Posted 4 years ago

“Excellent site, easy to use. One thing caused me some confusion though. The list of choices seem to highlight 3 of the 4 choices. The 'price/add to cart button' is shown in bright blue for the first 3 choices but just the paint price/add to cart' button is the same color as the white background. This made me think it was not available and could not be selected. I was frustrated a bit but clicked it anyway and it added the item to the cart. I was surprised and glad it worked. Also the site sates clear coat is required for just the paint. No reason was noted. Since I am touching up a area that is not exposed to the elements I see no need to buy the clear coat. The above concerns make me feel compelled to buy something I do not need.”

TouchUpDirect 5 star review on 5th June 2021

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews