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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Good website. No hassle to order. Thanks!
Helpful Report
Quite happy with this product and the TouchUpDirect staff. I ordered the wrong color at first and the staff let me correct this mistake and sent the correct color quickly. The paint color was amazing and blended in beautifully. Quite happy with this purchase.
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nice website precise lets see how it looks!
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The site was easy to navigate. Ordering process was easy.
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This is my second time ordering. My year of Fords all have paint that flakes off so this is a must have.
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My old chevy had heavy fading paint on hood and the application of the spray paint made a world of difference and the color is perfect I will however need one more can since the damage was severe but that should bring it back to a state where I am not embarrassed to be seen driving it! Great product.
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Just no problems
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All was fine until the day after I ordered you ran 'free shipping' ads - unhappy.
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Excellent experience buying from them
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Great service when issue with order.
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I am aware of the effects on us all during this period of pandemic. When a business becomes successful, it means they cover all bases. The only area that is not necessarily under the control of the company is “delivery”. This is the most important part of customer satisfaction through expectations. I had an issue with this part of the process. Not belabor the point; I didn’t receive the product for more than 30 days. The one thing that saved the issue was my ability to be in communication with the company. They were like me, expectations not realized. We were both victims of the delivery failure. Sometimes you have issues that are beyond your control. The key was, the company didn’t hide or shutdown the communications process. BRAVO.
Helpful Report
They have a real quality control issue - wrong color paint from what was marked on the label it looks like it will be 10 days from the time I informed them of the issue for me to get the correct color - that is of course assuming that this one is correct. Response to my email was good - but my shop has been occupied by a vehicle for much longer than I wanted it to .
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I was truly impressed with the color match and the help from touch-up direct, thanks
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great stuff
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User friendly internet application and timely confirmation of order and shipping updates.
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I ordered two touch up paints and the website said I could get 10% off my order and it also popped up that I qualified for one item 50% off. I tried to get both of them and got neither discount.
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I paid for premium expedited shipping and it arrived far after stated delivery date. TUD tried to discourage a return by saying it was subjected to a restocking fee and “custom” paint charge when it was not custom and a restock fee should not have even been discussed since TUD was at fault. I was not treated respectfully as a customer. Communication via telephone and email. Email was a standard template communication. Telephone curt. Not a customer service and satisfaction oriented company!
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Paid for expedited shipping to arrive in 3 days on 3/18 still have not received product.
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Fácil de encontrar el producto que busqué y muy detallado la información.
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No shipping date, no tracking number, no product.
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TouchUpDirect is rated 4.6 based on 13,871 reviews