TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,736 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,736 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was easy to find the tour we were interested in and to book up”

Helpful Report

Posted 3 years ago

“Great deal and ease to make reservation.”

Helpful Report

Posted 3 years ago

“Fast response, well organize tours. Excellent Customer Services skills from FEZ Tour Operator on Istambul. So far, everything is well. Let you know my experience in Turkey on my return home.”

Helpful Report

Posted 3 years ago

“I'm very disappointed, it took me awhile to get an answer from tour operators. Maybe it was very busy I understand that. What I don't understand is that you are selling a tour to Vietnam, Cambodia and Thailand, when they don't allow Americans to enter Vietnam, when I when to get the visa for Vietnam I was denied to obtain it, I'm praying that everything will change, I already booked my flight”

Helpful Report

Posted 3 years ago

Hello Carlos, Thank you very much for taking the time to leave a review. After taking a look at your booking, I can see that the tour operator responded to your inquiry within 24 hours. Please keep in mind that your booking conversation page is not an instant message system, please do allow 24-48 hours to receive a response. However, if you are after an instant response, we do have a 24/7 Live Chat and are available 24/7 via telephone. Also, we are very sorry to hear that you did not receive your visa for Vietnam. Please note that our tours are not only available for US Travelers to book. People all over the world can book on our site. It is always up to travelers to check the entry and exit requirements of the country they plan on traveling to. As your tour is still 150 days away, we are sure entry restrictions will loosen and you will be able to join your amazing tour! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 3 years ago

“I will contact you for my next trip because I had an excellent service.”

Helpful Report

Posted 3 years ago

“Ich hatte von TourRadar bisher noch nichts gehört, fand jedoch die Buchung sehr einfach, dass einzige Problem bestand nur darin das ich mich mit dem Englisch etwas schwer habe und immer dem Übersetzer mit einschalten muss.”

Helpful Report

Posted 3 years ago

Hallo Marcella, Vielen Dank für Ihr Feedback und Ihre Zeit. Einer unserer deutschsprachigen Mitarbeiter hat sich bei Fragen direkt mit Ihnen in Verbindung gesetzt. Wir wissen, dass Sie eine tolle Zeit auf Tour haben werden und bleiben für weitere Fragen hier! Mit freundlichen Grüßen, Das TourRadar-Team

Posted 3 years ago

“You have a glitch in your website that screws up booking after you put a hold on things. Lots of passing the buck on responsibilities took place w this booking and I did your peoples job and gaps which resulted in a ton of stress. I am a seasoned traveler and usually plan all my own holidays and only supplement tours here and there but I know how things are supposed to work as I did over 10 trips via agencies when younger. I will chalk this up to the pandemic.”

Helpful Report

Posted 3 years ago

Hello there, Thank you very much for taking the time to leave a review. We have taken a look into your booking and can see where the confusion has stemmed from. You booked your tour with TourRadar and then directly with the tour operator. This created a double booking. You were then in touch with TourRadar and the tour operator separately, which is why the communication was complicated. However, we have sorted out your booking for you, and you now only have one confirmed booking. We are glad that our Customer Service team was able to assist you! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“We booked a safari in Feb 2020 for June 2020, which was postponed to Sept. 2021. However, the operator cancelled it and we weren't informed until I asked 12 days before we were supposed to leave. It was very stressful because it was a very important and emotional trip for us. However, Tourradar's customer service was able to find a good alternative before the departure date, and they negotiated a good price for us. Their team really made a VERY stressful situation (which was the operator's fault, not tourradar) a lot easier to deal with. All in all, it took three days from me finding out the tour was cancelled until I had booked the new tour. Special thanks to Hannah and Claire for some amazing service and for their patience! I can't wait to get to my dream trip.”

Helpful Report

Posted 3 years ago

“Very easy and they gave me confidence in my choice”

Helpful Report

Posted 3 years ago

“Easy to use and and they are well connected to the client with full support and updates any necessary information that might be helpful for our trip. Thank you so much”

Helpful Report

Posted 3 years ago

“Very good customer service”

Helpful Report

Posted 3 years ago

“It was simple and quick!”

Helpful Report

Posted 3 years ago

“Very quick and easy. I love the fact that I can transfer my payment to another tour if the need arises. Lots to choose from, but this tour is perfectly suited to me!!”

Helpful Report

Posted 3 years ago

“Booking the tour was easy as! Once we had made a choice we simply hit the button and everything was confirmed within 24hrs including a checklist of things to consider. Couldn’t be simpler”

Helpful Report

Posted 3 years ago

“Communication with agencies is easy and booking a trip is straightforward”

Helpful Report

Posted 3 years ago

“Booked a river cruise but then was told that the tour was in german only so rebooked for a later tour. Maybe the fact that it was monolingual and not in english should have been included in the information about the tour. However TourRadar were very helpful in the rebooking and answered all questions we had swiftly and efficiently.”

Helpful Report

Posted 3 years ago

“Booking was easy. Had a problem with my card and used on-line chat with Kassy who was very knowledgeable and helpful.”

Helpful Report

Posted 3 years ago

“I booked and paid for a tour and was told that the cruise part was canceled. Well that was not the tour I booked and I would not have booked it and paid for it. Then they tried to get me a tour that that was more expensive and I would have to book multiple boat trips. Of course I said no and asked for my money back and my credits I had built up. I got my momey back but was told I would not get my 400 dollar credits back. Why am I being penalized for something out of my control. I need to get my credits back. Very poor service.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you very much for taking the time to leave a review and share your feedback. We are discouraged to hear that you had to cancel your tour and that the process did not go as smoothly as you had hoped. However, we are thrilled to see that a member of our team was able to assist you in reaching your preferred outcome. We remain available to you within your personal booking conversation page online for any further questions and hope to assist you in travelling again in future. Kind regards, The TourRadar Team

Posted 3 years ago

“So far, so good :-) however communication between the tour group seems to be a little confusing about the price. On the information it says the Navajo tour is included but in email communication It says the price is $70? They prices for optional tours seem to be misleading. They have been very prompt in responding to questions though and I am waiting to hear back :-). Be advised to also check on any change to pick up location at the start of the tour. I’ve been very pleased overall but of course some answers have been a little confusing. To avoid misunderstandings, do your homework and ask questions. I’m thinking this is going to be a great tour. Will provide more feedback as I go along!”