TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They have been really helpful to manage my booking”

Helpful Report

Posted 6 years ago

“On this moment i like the site. When i booked the tour , tourradar emmidiately responded to my questions. One thing that i like to be a bit clearer is if a tour is in group are just organist to travel alone, so without a guide...”

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Posted 6 years ago

Hello Greet, We're glad to hear you enjoyed searching for and booking your trip on tourradar.com! You also have some great feedback. We do indeed, offer both group tours and independent tours, both which offer a very unique touring experience. The tours on our site which are guaranteed to be a solo trip, are labelled with an "independent" tag and are often able to be booked any day of the year. These tours will not have you joining a group and may be escorted or unescorted. If you're looking to join a group and you do not see the independent tag on the tour detail page, it's very likely you're looking at a group tour. However, as some group operators will also run a tour for just one person, to be 100% sure about the trip you're booking, we recommend you get in touch to ask about the departure date you have your eye on. Thanks again for your feedback! Happy Travels The TourRadar Team

Posted 6 years ago

“You can type in lots of variables to zero in on your tour type. I wish the site let you type in your tour name or a code number so you can refind it.”

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Posted 6 years ago

Hi there, Thanks for your feedback, that's an excellent idea! We'll see what we can do to offer this feature in the future! Have a wonderful trip and thanks for choosing TourRadar. Happy Travels The TourRadar Team

Posted 6 years ago

“I made reservations with Cassondra in Toronto on September 26th. She was good, cheerful and efficient. I got the itinerary the next day but it did not have the names and locations of the hotels. I would like to have a list to send to our relatives. I requested that upon making reservations and I am still waiting for it. Also, I e-mailed TourRadar on September 25, 2018 asking to help me reset my password and the link sent to me would not work. I would like to log on to refer travelers to you. The itineraries are corrupted also. I use Microsoft Outlet for e-mail because I do not want to go to AOL (e-mail provider) to put important accounts, etc. This is my 3rd tour with TourRadar and my husband's first. He is a seasoned traveler and I hope you do not disappoint him. Please send me the name and addresses of hotels that we will stay in in Delhi and Kathmandu. My husband and I want to see the reviews on them, too. Thank you for allowing me to review TourRadar. By the way, my first name is TERESITA my last name is DE GUZMAN and SANTOS is my middle name. Sincerely yours, Teresita S. De Guzman, R.N.”

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Posted 6 years ago

“The tour I selected was very good and contained everything I wanted to see”

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Posted 6 years ago

“Very easy to use.”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“Gave me an option to see many of the highlights of South Africa”

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Posted 6 years ago

“Reply promptly to my enquiry.”

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Posted 6 years ago

“Unbeatable prices on tours, good prompt customer service. Only not giving 5 stars because sometimes I encounter technical issues and random messages e.g. receiving messages that my card payment has been declined (despite there being enough funds on it), and then a little while later saying the payment was processed successfully.”

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Posted 6 years ago

“Great prices and very convenient to find your next trip, I would definitely recommend to anybody considering taking a vacation.”

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Posted 6 years ago

“Disappointed but now optimistic! My partner and I have booked a rail tour in early October and are now waiting for our vouchers of where we are staying and places we are covered for. Have contacted tour radar approx 5 +times and still no definite response received . Feeling let down with lack of communication. What was meant to be the most happiest experience is starting to become stressful . Unfortunately your systems and processes need reviewing . Have finally received our vouchers and are now excited and looking forward to a great holiday - my expectations are high so I hope they can deliver! Regards Josephine”

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Posted 6 years ago

Hello Josephine We're glad to hear things have been turned around for you and you're now excited for your holiday! We understand your disappointment with the delayed issue of your tour vouchers and worked hard with the operator to have them issued on time. Your vouchers are like your golden ticket to your tour! We hope your tour is everything you hoped it to be and more. Our Travel Experts are available to you around the clock, both in the lead up to and during your trip. Happy Travels, The TourRadar Team

Posted 6 years ago

“So far, so good! Have only just booked, so not able to comment on the tour experience, itself.”

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Posted 6 years ago

“Was very easy to book tru TourRadar hope the trip goes as smooth as booking it went”

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Posted 6 years ago

“I am pleased with the way they handle calls. Reps are polite and gentle. They do not push for sale. Proactively, they offered promo codes for discount. Only thing, I was not made aware on website or over the phone, that once I book, it will be on hold (pending status) for 48 to 72 hours. I was in total impression that once you click "pay now", you are done and you are confirmed for your trip. SO GYS BE CAREFUL , if you are using this portal. (The reason behind this pending status is that they have to communicate with local guys in Turkey and local guys have to book buses, hotels, internal flights, etc., "manually". It is not a seamless process like what we see in North America)”

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Posted 7 years ago

Hello Shabbir, Thank you for your feedback! Our Travel Experts are some of the best in business and we're glad to hear you found the trip for you on tourradar.com! You're absolutely right about some tours being On Request, which means the operator of the tour needs a couple of days to confirm the tour, for exactly the reason you outlined. This is not always the case though. In fact, only when tours are close to departure, or almost fully booked, might you have to wait for confirmation. This status is dictated by the tour operator of the tour, (not tourradar.com) and happens only to 1 in every 20 bookings. All tour departures on tourradar.com which show as Instant Book, will offer instant confirmation, regardless of where you're travelling to, or where you are located. Even the tour you've booked has other, instantly bookable departure dates :) The most important thing though, is you're booked and confirmed to go on the trip of a lifetime to Turkey and we have no doubt it'll be a wonderful trip! Thank you again, for taking the time to offer your feedback! Happy Travels, The TourRadar Team

Posted 7 years ago

“Very responsive”

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Posted 7 years ago

“They answered the phone and if they couldn’t, the chat service was just as helpful”

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Posted 7 years ago

“They seem to have the best prices ... A great variety of tours...”

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Posted 7 years ago

“Everyone has been very kind and helpful.”

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Posted 7 years ago

“TourRadar always provides efficient and professional service to me when I approached them.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,763 reviews