TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'll start with the negatives- 1. It was only after I had made the booking that I was advised not to book flights until after confirmation, If it was in any prior communication I did not see it. 2. It took 4 business days to receive confirmation. When a tour is being advertised for a certain date and all seats are still available then it is a little hard to understand why confirmation takes so long. I actually had booked the flights on the same day as the booking as the prices were rising at a rapid rate. The positives - 1. Communication was easy. 2. I like the flexible payment plan offered after paying the deposit.”

Helpful Report

Posted 6 years ago

Hello Geoffrey, Thank you for your review, we're happy you enjoyed booking your next holiday on TourRadar.com and that the payment instalments feature we offer, is something you find useful! While we can see your trip has now been booked and confirmed, it's true it took a little longer than usual for the operator to confirm. While many of the tours we offer on our site can be instantly booked, others require attention from the operator. We'll reach out to the tour operator to work toward a faster confirmation time on their future bookings. Regarding our advice about booking your flights, thank you for your feedback. We do have information regarding this in our help centre and also send the same advice via email as soon as you have submitted a booking request, but will look into ways we might communicate this even more clearly in the future. Thank you for choosing TourRadar and Happy Travels! The TourRadar Team

Posted 6 years ago

“Easy to deal with and respond quickly. Questions are dealt with in no time at all.”

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Posted 6 years ago

“Easy to navigate and good options for dates”

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Posted 6 years ago

“The Operators were prompt and friendly. I hope the cruise that I have booked is as good!”

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Posted 6 years ago

“The experience of purchase was easy.”

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Posted 6 years ago

“The website was easy to use”

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Posted 6 years ago

“On our recent trip to Cusco, staff member Jacob went out of his way to look after us, including taking us back to the airport when it was time to leave. I cannot recall the driver’s name, who drove us a few times, he was also very helpful with information and a very safe driver. Our tour guide “Eddy” was excellent at his job, very friendly, approachable and knowledgeable. Our only blip/complaint was when we went to Manchu Pichu our guide toured us around the site, but we missed some of it. When he left us, we were under the impression we could go back and look at everything again at our leisure. We quickly found this to not be true and were sent out only to realize you could only go in once with your ticket! Seeing how upset we were another tour guide on the site managed to persuade the gate staff to allow us back in but we had to pay $40. More SOL to do so. Which we did, since Manchu Pichu was our main reason for travelling to Peru. All in all I would recommend this company if you’re short on time and looking for a great tour.”

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Posted 6 years ago

“It is my second trip with tourradar. The ease of booking and quick response to questions is good. I gave one star less because we just couldn't figure out how to take advantage the tour credit from the first trip. Since the current promotion was almost equal to our benefit/credit from the first trip we went ahead and booked the second trip.”

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Posted 6 years ago

“It give me the kind of tour that I want. But as far as speed of response, I thought it’s like super fast when I read a lot of people’s comment but that gives me too high expectation I guess. My first inquiry takes about 3 days to reply. Anyway, I have not started my day 1. Let’s see hows things goes...”

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Posted 6 years ago

Hi Change Boon, Thank you for providing us with your booking experience feedback. TourRadar's support team is available 24/7 by phone as well as live chat. Unfortunately, some tour operators on our site are not open over the weekend, which led to a delay in their response to your initial question. We are pleased to see that your tour operator, Bamba Experience has since been in close communication with you and you're all set to explore South America this week. We look forward to working with you again in the not too distant future. Happy Travels, The TourRadar Team

Posted 6 years ago

“Team has been very helpful in getting the things right and providing right information on timr for all my queries. looking forward for trip”

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Posted 6 years ago

HI Sushma, Thanks for taking the time to leave this lovely feedback! We can see that you depart very soon and are sure that you will have an amazing time on tour! Happy travels, The TourRadar Team.

Posted 6 years ago

“I had a number of questions and they were all clarified.”

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Posted 6 years ago

Hey Libby, Thank you for taking the time to leave a review. We are happy to hear that our team of travel experts were able to smooth out any queries you had. Of course, if you have any further ones before departure simply get in contact with us again! Happy travels, The TourRadar Team.

Posted 6 years ago

“Everything was ok. I presume I will get embarkation details nearer the time. Gordon Ritchie.”

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Posted 6 years ago

“Proactively, they gave me a promo code for discount.”

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Posted 6 years ago

“The customer service rep was most helpful in guiding me to the tour I eventually picked.”

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Posted 6 years ago

Hey Valerie, Thanks for the great review! We are happy to hear that our travel experts could be of assistance in finding the perfect trip! We hope you have a wonderful time on tour! Happy and Safe Travels, The TourRadar Team.

Posted 6 years ago

“Easy to negotiate and fast response”

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Posted 6 years ago

Hey there, Thank you for taking the time to leave us a review. We love being able to provide our passengers with fast responses and are glad to hear that this is well received. Best regards, The TourRadar Team.

Posted 6 years ago

“Didn't make me happy having to chase up and getting contradictory information but they took my issues seriously and sorted them out well.”

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Posted 6 years ago

“Great range of tours, queries & questions quickly answered, easy to book.”

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Posted 6 years ago

Hi Robert, Thank you very much for taking the time to leave such a positive review, it is much appreciated. We look forward to working with you up until your tour departure. Best wishes, The TourRadar Team.

Posted 6 years ago

“Easy to use, quick responses.”

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Posted 6 years ago

Hey there, Thanks for kind the review! We are happy to hear that you enjoyed the functionality of the website. Best regards, The TourRadar Team.

Posted 6 years ago

“Happy with the prompt response”

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Posted 6 years ago

Hey Lucy, Thanks for taking the time to express that you were happy with our prompt responses! We look forward to assisting you with any further questions you may have up until your tour departure. Best wishes, The TourRadar Team.

Posted 6 years ago

“Webpage is somewhat confusing to navigate”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,763 reviews