TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The TourRadar team was incredibly helpful booking in an unprecedented time with the coronavirus. We happened to find our dream trip during a time of crisis for most of the travel industry and even with a high number of calls, we got help from multiple agents, very quick responses, and genuine care about our trip. I’ve already recommended TourRadar to a friend hoping to travel once the world starts to recover from its current state.”

Helpful Report

Posted 5 years ago

Hi Julianne, Thank you for your kind review, we truly appreciate your understanding and are happy to hear that TourRadar has been able to offer assistance with booking your dream trip during this unprecedented time. We’re proud to be your preferred booking platform and hope you have a splendid time on tour! Kind regards, The TourRadar Team

Posted 5 years ago

“Just followed the prompts and 10 minutes later I was poorer but very excited to know I had a trip booked!”

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Posted 5 years ago

“Very efficient. Quick response to all my enquires and concerns.”

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Posted 5 years ago

“The tours were outlined very nicely!”

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Posted 5 years ago

“I booked online with ease. I received an immediate confirmation and when I submitted a question, it was answered very quickly.”

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Posted 5 years ago

“thanks for a rewarding tour of the Scottish highlands. Very reasonably priced, excellent accommodation and the highlight was our very experienced driver, who is funny, so knowledgeable and went the extra mile. He made the trip what it was......GREAT. Was humbled by the magnitude of the mountains. Thanks so much .”

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Posted 5 years ago

Hi Ruth, Nothing warms our hearts more than happy travellers! If you haven’t already, please kindly leave a tour review so your tour operator knows what a wonderful time you had on tour. It's been a pleasure assisting with your booking and thank you for letting TourRadar be a part of your booking journey. We can’t wait to assist you with your next adventure. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking with TourRadar was simple since the site is very user friendly.”

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Posted 5 years ago

“The tour was great. I saw everything I wanted , and even a little more. Tours were conducted by experienced and knowledgeable guides. The sea, temples, sights - all at the highest level, and the price is acceptable. I recommend it!”

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Posted 5 years ago

“To be honest, I was pleasantly surprised - everything works like clockwork, not a single interruption for the entire time of operation, which is rare in the modern world. Technical support responds quickly, works around the clock and solves all problems. Hosting is reliable, reasonable price, user- friendly interface, everything is on top. Professionals work here.”

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Posted 5 years ago

“Very efficient, and quick. All info sent immediately.”

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Posted 5 years ago

“Easy. Fast. Perfect”

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Posted 5 years ago

“You go online. You pick your tour. Pay and you are done. Easy”

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Posted 5 years ago

“Managed to cancel my booking and score a full refund. Bit of miscommunication but all sorted at the end. All thanks so Claire from tourradar for sorting things out for me. Would have beem wonderful experience if I could travel with my original plan which unfortunately shattered due to Covid outbreak but you never know may be next time. Till then stay safe everyone.”

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Posted 5 years ago

Hi Arbin, Thank you for your review, we’re glad to hear that any initial miscommunication was resolved and are happy to hear your tour operator was able to consider your refund request. We wish you all the best and hope to hear from you once it’s safe to travel again! Kindest Regards, The TourRadar Team

Posted 5 years ago

“Quick and easy informative and cheap really good information on the tours Will book again”

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Posted 5 years ago

“TourRadar customer services are excellent, I am able to rebook my Danube River Cruise due to Coronavirus without any problems, the agents of Touradar are very polite, understanding and promptly accommodate our concern.”

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Posted 5 years ago

Hi Thuy Thanh, Thank you very much for your kind feedback! The evolution of COVID-19 has been unprecedented, but our team has been consistently working hard to help find the best solutions for our travellers during this crisis. We're so pleased we were able to do this for you, and ease your concerns. We hope you continue to stay safe and healthy in the meantime, and we look forward to assisting you again soon! Kind Regards, The TourRadar Team

Posted 5 years ago

“Great, was able to make changes and saved $”

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Posted 5 years ago

“Easy to book! Great experience!”

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Posted 5 years ago

“Tourradar is great. They resolved my Europe Tour predicament to my satisfaction in the light of the present coronavirus catastrophe. My booking is rescheduled for late next year without a cancellation fee. I recommend tour radar for their understanding and timely assistance.”

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Posted 5 years ago

Hello Ashley, Thank you very much for taking the time to leave a review. We have had a chance to take a look at your booking and see that you canceled your tour on March 2nd. This was before the Italian Government placed an Italy-wide lockdown in the region. Expat Explore have since changed the itinerary for this tour and it no longer enters Italy whatsoever. We will reach out to you soon to go over your tour options at this stage. As your booking platform, our terms and conditions mirror those directly from the tour operator. At the time of cancellation, your tour was still operating as scheduled. However, as the situation changed, Expat Explore made alternative arrangements for their upcoming tour based on the new information. We understand that this is a frustrating situation and one that continues to change based on decisions that are out of anyone's control. Saying this, we are monitoring the situation very closely and doing all we can to help travelers at this time. Again, though your tour is currently canceled, we will be reaching out to you very shortly to go over your tour options now that the tour does not head into Italy. Kind Regards, The TourRadar Team

Posted 5 years ago

“I always find it so easy booking with TourRadar and know that I am definitely getting the best price and customer services. Its so easy researching for a trip with all the tours in one site.”

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Posted 5 years ago

“Easy booking process. For additional questions I used the online chat. The person online was very friendly and took care of my request immediately. Everything was made due to my expectation.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,763 reviews