TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,748 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,748 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was really easy to book. The price, including what was included/excluded was very clear which gave us the confidence to go for it. We also got prompt answers to our questions.”

Helpful Report

Posted 4 years ago

Hi Katherine, Thank you for your positive feedback regarding our website and content! As an online booking agent, our Development and Content team are always working hard to improve customer booking experiences, ensuring our website and the tour content is informative and user-friendly - so we're very happy to hear that we're on the right track! TourRadar are also delighted you received prompt and efficient Customer Service from our dedicated Support Team! We look forward to assisting you with any potential future bookings or inquiries! Best wishes, The TourRadar Team

Posted 4 years ago

“The whole experience has been great. Quirine has been very helpful and nothing was too hard for her. In this terrible time she has sorted everything to more than my expectations. I would certainly recommend Tour Radar to my friends”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you so much for your kind words during these uncertain times; they are wonderful to receive! TourRadar is very happy to hear of the exceptional Customer Service you received - we will be certain to pass on this feedback! We’re proud to be your preferred tour booking website and we thank you for your recommendations! We'll be happy to assist you again when you're ready to book your next life-changing adventure! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Quick helpful response from customer service, I used email, chat and phone all 3 lol”

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Posted 4 years ago

“One of the easiest websites to find a tour and book.”

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Posted 4 years ago

“There was an error in my payment and you resolved my problem swiftly and professionally!”

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Posted 4 years ago

“Every tour company was extremely helpful, always answered my questions and even made special accommodation for me during the booking process. TourRadar is an excellent way to connect to companies and find great tours. Would highly recommend.”

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Posted 4 years ago

Hi Danielle, Your review means the world to us! We pride ourselves on our wide tour selections and close partnerships with 2,500+ tour operators and are glad to hear that this has allowed you to find and book great tours. We can't wait to assist you with your next adventure on TourRadar! Kind regards, The TourRadar Team

Posted 4 years ago

“Lots of different tour options. Messaging feature is brilliant if you have any questions; with very quick responses.”

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Posted 4 years ago

“Efficient, you can get help online and through the phone.”

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Posted 5 years ago

“Super easy to book and received a confirmation message within 24 hours. The only difficulty was trying to choose from all the trips!”

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Posted 5 years ago

Hi there, Thank you for your review! We're happy to know you found the booking process easy and that your tour was confirmed quickly by your tour operator! With 2,500+ tour operators and over 40,000 tour selections, we ourselves are spoilt for choice! However, our 24/7 Customer Support Team are always happy to help narrow down those searches and pick out suitable tours if the choice is ever overwhelming! We wish you an amazing adventure and thank you for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“It is easy! Many options and styles of traveling.”

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Posted 5 years ago

“Bek was so very helpful .”

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Posted 5 years ago

“Worked very hard to get me and my sister the right trip for us.”

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Posted 5 years ago

Hi Nancy, We’re delighted to hear this and we hope you are both looking forward to your dream adventure together. Thank you for choosing TourRadar and have a marvellous time on tour! Kind regards, The TourRadar Team

Posted 4 years ago

“Taylor was very helpful in establishing booking for trip in 2022 that has options for May instead of July. He exhibited professional expertise and was very courteous, which makes him a valuable asset for Tour Radar.”

Helpful Report

Posted 5 years ago

Hi John, We’re glad to hear that your booking experience has been pleasant and that Taylor has played a big role in that! We will pass on your thanks to him directly. Congratulations on booking your 2022 adventure and feel free to contact us again if you have any questions prior to departure! Kind regards, The TourRadar Team

Posted 4 years ago

“Very impressed with the personal attention I got.”

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Posted 5 years ago

Hi Joy, Thank you for your positive feedback! We're always so happy to hear our customers are receiving the 5-star customer service we always strive to provide! We sincerely hope you have a wonderful adventure, and we're always here to assist you again! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Fantastic, I spoke to 3 different people and they were all great.”

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Posted 5 years ago

Hi Moujahid, We're delighted to hear about your positive interactions with our Support Team and thank you for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“Booking was extremely easy. Took a few minutes.”

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Posted 5 years ago

“I put the trip on a 48 hour hold while we were deciding if this was what we wanted. When the hold was within a few hours of expiring, TourRadar sent me a reminder. We decided to book and put in our credit card. It took several hours to confirm our booking, which was fine. We are pleased.”

Helpful Report

Posted 5 years ago

Hi Charles, Thank you for your feedback! We're very happy the 48-hour hold option worked well for your booking and that you were able to secure your spaces! Confirmation can take up to 4 days to receive, so we're equally glad this was received as quickly as it was! We understand COVID-19 may have since caused some setbacks in our customer's plans. Therefore, TourRadar are always on hand to assist you going forward! We hope you're travelling again soon and thank you for using TourRadar. Warmest Regards, The TourRadar Team

Posted 4 years ago

“Booking was easy. My questions were quickly answered. Good follow up on wait time of receiving all details. Will definitely book again.”

Helpful Report

Posted 5 years ago

Hi Janina, Thank you for taking the time to leave such a wonderful review. We're glad to hear that your booking experience was easy and that you will be booking with us again. Your supports means the world to us! Kind regards, The TourRadar Team

Posted 4 years ago

“I had a wonderful experience booking a 2-day one night tour with saharansky from Douz to the dunes of Douz and back. Mia, the manager, was extremely helpful and responsive in the booking process, she offered me a ride from their office back to our hotel and we shared a lovely chat over traditional Tunisian mint tea. i highly recommend this trek.”

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Posted 5 years ago

Hi Patrick, We’re overjoyed to hear about your on-tour experience and would like to invite you to submit a tour review if you haven’t already. Thank you for choosing TourRadar and we look forward to assisting you with your next adventure! Kind regards, The TourRadar Team

Posted 4 years ago

“Intuitive web interface to sort thousands of tours with variety of filters. Very competitive pricing as well. If you decide, all the research and booking can be done without talking to anybody. Staff is very friendly and bend on their back to help you, not only during the booing but during the travel as well. I have test this at least twice. I continue to come to Tourradar for all of our travel needs and don't see any reason not to ... I also send my friends and family to TourRadar.”

Helpful Report

Posted 5 years ago

Hi Muhammed, Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! Our aim is to make our service as easily accessible and simple as possible for travellers, so we're very happy to know this is the case, and our 24/7 customer service is a point of pride - we love being able to help! TourRadar wishes you all the best, and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,748 reviews