TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Made my tour and room bookings via tour radar and the experience was great. They answered every query very quickly even if I had my bookings confirmed. Cant wait for my tour to come!”

Helpful Report

Posted 7 years ago

“easy to use helpful info quick reply to questions well done”

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Posted 7 years ago

“You answer your customer's request.”

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Posted 7 years ago

“TourRadar provided several tour choices and operators. Responses to questions and inquiries are usually within promised hour, except during busy times. I would recommend this agency to relatives and friends.”

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Posted 7 years ago

Hi Felicitas, Thank you for providing us with your booking experience. We are happy to see that you've enjoyed working with us. Our customer support team is available 24/7 by phone and live chat to be there whenever your questions pop up. When you book a tour or refer a friend to TourRadar, you earn travel credits that can be applied on any future trip you book through us. The credits are displayed on the tour booking page, and of course, you can combine these with any valid operator discounts too. have a great time exploring Europe this Fall. If there's anything else we can do to help out before you go, just let us know. Cheers, The TourRadar Team

Posted 7 years ago

“easy to find tour that i want,and is clear”

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Posted 7 years ago

“Nice rep.”

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Posted 7 years ago

“Not sure since the tour has not happened you. My name is Dolores Ledono Calano. Please note cause that's the name on my passport. Thanks”

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Posted 7 years ago

“I called and always talked to a real person who spoke English and understood my question; the tour operator Rabbies was much more difficult to get info from. I did book because there were only 3 seats left. I cancelled my tour on Viator because they never had anyone answer or try to get you an answer. I have not gotten my voucher as of yet”

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Posted 7 years ago

“Quick efficient reply and booking of our tour.”

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Posted 7 years ago

“Variety and information”

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Posted 7 years ago

“Excellent. Very easy. Good feedback.”

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Posted 7 years ago

“The website was easy to use and have good customer service. It was a bit misleading when it came to the costs of accommodation as it showed an option for a twin room for no extra charge were in fact accommodation is not included. I was approached by TourRadar and was told that this will be checked and removed.”

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Posted 7 years ago

“There was alot of information regarding the trip on the website.”

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Posted 7 years ago

“The trip that was offered and that we selected was just the right number of days for us to travel - not too long, not too short.”

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Posted 7 years ago

“The tour itinerary contained almost all the major attractions. The total duration (5 days) was exactly what we needed. It was easy to book the tour.”

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Posted 7 years ago

“My first time using tour radar The booking was very simple and easy”

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Posted 7 years ago

“Good service, rapid replies and better than expected responses to feedback.”

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Posted 7 years ago

Hello Terry, Thank you for your feedback and for choosing to book your next holiday on tourradar.com. We can see you got a great deal on your tour of choice as you booked during our Getaway Sale! As you have correctly pointed out, our sales offer our customers superior savings to personal promos like the 3% you received via email, so there is no doubt, you got the best available price on your trip. As outlined in our terms and conditions, TourRadar promotions are not combinable, that is, you can only use one per booking. The Getaway Sale promo is automatically applied to your booking as it offers the best savings possible. We hope this clarifies things and that you have a great time on tour! The TourRadar Team

Posted 7 years ago

“The site was relatively easy to use. The operator had to adjust the price because the incorrect price was displayed. i sent a message 24 hours ago regarding booking accommodation prior to the tour commencing however I am still waiting for a reply. The tour looks very comprehensive and we are looking forward to it.”

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Posted 7 years ago

Hello Jane, Thank you for your review, you’ve chosen a wonderful tour of Sicily with one of our specialised local operator partners. We can see they have responded to you in your booking conversation and you’ve also now written back, which is great! By booking your tour on TourRadar, you are put in direct contact with the local tour operator, which means you can end up speaking with someone from the other side of the world. Time zones can delay response times sometimes, as not all of our smaller partners are available 24/7. The most important thing is that your queries are being addressed and we’d also like to remind you that our Travel Experts here at tourradar.com are available for you around the clock. Have a wonderful weekend and enjoy planning your trip! The TourRadar Team

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“This is the first time I have used TourRadar and I found them to be very helpful and professional. They responded to my all my queries promptly (considering the time-difference) and it was a pleasant experience booking my trip. This is a great, hassle-free way to organise a holiday. I would happily recommend TourRadar to anyone thinking of traveling!”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,763 reviews