TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
The first time I contacted Tour Radar I requested to be charged in Canadian currency even though I lived in Asia because I was a Canadian citizen. In short, I got charged in American currency and was not advised properly to get charged in Canadian dollars from Asia region and my credit card limit was too low for the deposit money at the time when I knew I should've been advised to wait and signed up for a tour I didn't want and lost my deposit money. Lack of good advice at the opportune time led to a terrible start to booking my tour. When I finally found the tour I had been looking with higher credit limit it was a bit of a consolation but losing precious deposit money when I could've used that money to buy travel insurance for my wife and I has left a sour taste and wish I could get it back.
Helpful Report
Posted 7 years ago
Hi Ji-Myong We were very sorry to hear that you were not happy with your experience, as we have gone to quite some lengths to handle your many requests about changing tours after booking. Unfortunately cancellation fees are enforced by the tour operator and not something TourRadar has control over - however we do provide all relevant terms and conditions to you at time of booking so regret if this was not clear for you. I'm also sorry to hear that the currency issue hindered your booking experience and will be speaking with our team to ensure this is resolved for you accordingly as our number one priority is always that you have a positive experience booking with TourRadar. If there is anything further we may do to resolve this please contact us via your booking page and we will gladly assist. Kind Regards Carly
Posted 7 years ago
Only two weeks after booking a tour, the price dropped massively by £150. TourRadar refused to match the price or offer a better deal to a loyal customer. Disgrace!!
Helpful Report
Posted 7 years ago
Hey Anil We do apologise for the initial issues regarding the last-minute sale Intrepid placed on your particular tour, however we do trust that the travel credits we offered in compensation are sufficient for you and that you are now looking forward to your upcoming trip! We will always do our best to offer the lowest possible price and particularly to reward our loyal customers like yourself. Thank you for your continued support and we hope you have a fantastic tour. Kind Regards Carly
Posted 7 years ago
The customer service is very helpful however the website is not. I requested various brochures to make comparisons between itineraries and they did not arrive in my inbox. There are mistakes in the descriptions of trips eg. days are not labelled correctly. The search from the front page is quite frustrating as it seems to give a list of things like 'top ten trips' - as this can only be based on opinion it is not helpful. I searched for a similar trip a few times and found that the one I had been most interested in no longer showed up. Luckily I has copied the URL so was able to go back to it but a potential new viewer would have missed out on trips with the correct criteria. As a teacher dates are my most important criteria and I found that sometimes the criteria I set was not applied. I do not suggest you share this with customers but instead share it with your web developer.
Helpful Report
Posted 7 years ago
Jacqueline thank you so much for your honest and thorough feedback. We will most definitely pass this along to our web developers to work on improving your experience. These details really help us to pinpoint where we can improve so thank you for being so specific - it's thanks to people like you that we are able to keep on getting improving! We do hope that from here on out your booking experience will be top notch. Thanks Carly
Posted 7 years ago
Not up to the expectations
Helpful Report
Posted 8 years ago
Hi Amit, It was lovely talking to you the other day. We am sorry to hear that your tour was not as expected but we're super happy you enjoyed using TourRadar! Be sure to let us know when you start planing your next trip, we'd love to help. Thanks
Posted 8 years ago
TourRadar is rated 4.6 based on 6,665 reviews