Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have rated this as Very Good BUT there are insufficient instructions to help a new user. I have been using this for several weeks now and still do not know how to use everything. However, I have been making the tastiest, healthiest soups I have ever made. They are quick and easy to make and I'm having soup for lunch nearly every day. I have a big Soup Maker jug, but my VitaBlend beats it hands down for quickness and for such delicious flavours. Come on Tower, you should want your users to get the benefit of this wonderful gadget. Why not include proper, easy-to-follow instructions?”

Helpful Report

Posted 11 years ago

“The Saucepans and frying pans are excellent, but I have an issue with the Saucepan lids. My friend, Mrs Sanders, also bought a set and has the same problem. I did raise the issue with you, but was referred back to Ideal World. Their solution was for me to return the pans and they would inspect and repair them, taking about 28 days. WHAT DO I DO WITHOUT PANS FOR 28 DAYS?????? The metal around the lids are rusting, the liquid is getting caught between glass and metal rim and I can't get it out, I'm keeping it down by putting them in the dishwasher, twice a week. However the worst thing is the screws that hold the nob on the lids is very rusty and my solution is to buy some stainless steel screws and replace them, so far this seems to have worked. I only wanted to return the lids, but was told the whole set had to be returned and they couldn't guarantee stock for replacement if necessary - what could I do? As I said I'm pleased with the actual pans, but very very disappointed in the lids. I couldn't in all honesty recommend these pans to my friends for that reason.”

Helpful Report

Posted 11 years ago

“these frying pans are excellent as they clean so easily and don't require hardly any oil when cooking”

Helpful Report

Posted 11 years ago

“I bought a selection of pans and frying pans for my induction hob. Most of the pans have been excellent except for the small sauce pan, which would not work on my hob but I was given a refund for this, and the large frying pan handle keeps coming loose.”

Helpful Report

Posted 11 years ago

“very good non stick but I've found that on my induction hob sometimes they don't work, it's as if they are not registering them. But I will persevere with them.”

Helpful Report

Posted 11 years ago

“The person I spoke to was courteous and polite dealt with my problem gave me a code to get extra 20%off however did not inform me had to join first having had a couple of problems signing up proceed to checkout and nowhere to enter code contacted tower about this and still don't know if resolved?so draw your own conclusions”

Helpful Report

Posted 11 years ago

Hi Paul, thank you for your feedback. This will be forwarded on to the relevant departments to ensure that this situation has been resolved. The discount code option is available on the checkout page, situated by the 'Pay With Card' button. This is where you can apply any codes you may have which are applicable to your order. We apologise for any inconvenience caused. If you require any further assistance with future purchases please contact us by phone on 0871 221 3623 and we will be more than happy to help.

Posted 11 years ago

“Quick and easy to order and pay. It was delivered within a good timescale. Great value for money.”

Helpful Report

Posted 11 years ago

Tower is rated 4.1 based on 5,882 reviews