Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with these pans. The only bad point is one of the lid screws has gone rusty. I will be contacting tower after Christmas to hopefully get a replacement screw.”

Helpful Report

Posted 11 years ago

“Delivery was rapid,product looked as good as expected,pans deeper than expected ,which,for me,was a good thing.Overall quality was good except felt lighter than expected but still sturdy and do not wobble on cooker as old pans did.Nice strong colour without being garish,have no issues and would recommend.”

Helpful Report

Posted 11 years ago

“I have only recently purchased the tower frying pans and saucepans. I find that the inside of the pans are very easy to clean but if you spill food on the outside of the pan then it is very difficult to clean. When I saw a representative using these pans cooking and cleaning the inside was perfect but it was not mentioned about the outside.”

Helpful Report

Posted 11 years ago

“so far I like the easy clean up of the pans, also like that I don't have to use fats or oils when frying up a breakfast that includes frying eggs. a very healthy cooking option”

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Posted 11 years ago

“Ceramic coated frying pan does what it claims sofar, very light to handle and easy to clean, also very little cooking oil needed. Price very reasonable too.”

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Posted 11 years ago

“Just purchased and have used the frying pans. A wipe and they're clean. Very good and a 10 year guarantee.”

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Posted 11 years ago

“Needs sharpening but good overall”

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Posted 11 years ago

“I was very happy with my pans when they arrived however on opening the parcel a handle was broken on the largest one and as I bought them from a TV shopping channel I was unable to get a single pan replacement . I have now cooked with the other pans and find them fantastic to use and they clean well , with very little effort . I would recommend them but buy from a store not Tv !!,”

Helpful Report

Posted 11 years ago

“Ceramic saucepans are very good and don't stick compared to non stick pans which we we had previously brought where the non stick comes off very pleased with new saucepans.”

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Posted 11 years ago

“bOUGHT A SET OF PANS...ONE BROKEN...GOOD RESPONSE...ANOTHER PROMISED IMMEDIATELY WENT ON LINE TO GET EXTENDED COVER ...A GOOD OFFER... CAME BACK WITH COVER FOR HIGH DOME PRESSURE COOKER...WHICH I HAVENT BOUGHT...NO REPLY TO MY QUERY ASKING FOR EXPLANATION......WHO KNOWS WHAT IS GOING ON...I DONT”

Helpful Report

Posted 11 years ago

“I ordered a complete set of saucepans, salute pan etc and whilst I have only used a couple of the items, they are reasonably lightweight and cook evenly. Easy to clean and store too”

Helpful Report

Posted 11 years ago

“This frying pan has already been used and it worked perfectly.”

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Posted 11 years ago

“Good item very easy to use, value for money”

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Posted 11 years ago

“Have only used saucepans so far, but very pleased with them, non stick and very easy cleaned.”

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Posted 11 years ago

“Love the product.”

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Posted 11 years ago

“The two small pans from the Barley set of pans has lost it colour it's going white at the base after only a few uses.”

Helpful Report

Posted 11 years ago

“very pleased with my ceramic frying pans, fast delivery , they do what they promised.”

Helpful Report

Posted 11 years ago

“The soup maker is excellent for soups with the minimum of fuss and very little washing up after.This product is a fine addition to anyones kitchen. My only criticism concerns the small rubber feet on the base which continually fall out, they must be undersized.”

Helpful Report

Posted 11 years ago

“I am very pleased with my saucepans and frying pans BUT I am concerned about the saucepan lids. As I have only been using them since mid September the rim of the lids are already going rusty, although I dry them thoroughly (I do not have a diswasher!). I was considering buying the saucepan set for my son but am reluctant to do this now. I have now decided to buy an electric frying pan from you which I am going to order now.”

Helpful Report

Posted 11 years ago

“Found extended warranty hard to do online so had to phone, then had to phone again as they didn't arrive.”

Helpful Report

Posted 11 years ago

Tower is rated 4.2 based on 5,788 reviews