Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just purchased and have used the frying pans. A wipe and they're clean. Very good and a 10 year guarantee.”

Helpful Report

Posted 11 years ago

“Needs sharpening but good overall”

Helpful Report

Posted 11 years ago

“I was very happy with my pans when they arrived however on opening the parcel a handle was broken on the largest one and as I bought them from a TV shopping channel I was unable to get a single pan replacement . I have now cooked with the other pans and find them fantastic to use and they clean well , with very little effort . I would recommend them but buy from a store not Tv !!,”

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Posted 11 years ago

“Ceramic saucepans are very good and don't stick compared to non stick pans which we we had previously brought where the non stick comes off very pleased with new saucepans.”

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Posted 11 years ago

“bOUGHT A SET OF PANS...ONE BROKEN...GOOD RESPONSE...ANOTHER PROMISED IMMEDIATELY WENT ON LINE TO GET EXTENDED COVER ...A GOOD OFFER... CAME BACK WITH COVER FOR HIGH DOME PRESSURE COOKER...WHICH I HAVENT BOUGHT...NO REPLY TO MY QUERY ASKING FOR EXPLANATION......WHO KNOWS WHAT IS GOING ON...I DONT”

Helpful Report

Posted 11 years ago

“I ordered a complete set of saucepans, salute pan etc and whilst I have only used a couple of the items, they are reasonably lightweight and cook evenly. Easy to clean and store too”

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Posted 11 years ago

“This frying pan has already been used and it worked perfectly.”

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Posted 11 years ago

“Good item very easy to use, value for money”

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Posted 11 years ago

“Have only used saucepans so far, but very pleased with them, non stick and very easy cleaned.”

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Posted 11 years ago

“Love the product.”

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Posted 11 years ago

“The two small pans from the Barley set of pans has lost it colour it's going white at the base after only a few uses.”

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Posted 11 years ago

“very pleased with my ceramic frying pans, fast delivery , they do what they promised.”

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Posted 11 years ago

“The soup maker is excellent for soups with the minimum of fuss and very little washing up after.This product is a fine addition to anyones kitchen. My only criticism concerns the small rubber feet on the base which continually fall out, they must be undersized.”

Helpful Report

Posted 11 years ago

“I am very pleased with my saucepans and frying pans BUT I am concerned about the saucepan lids. As I have only been using them since mid September the rim of the lids are already going rusty, although I dry them thoroughly (I do not have a diswasher!). I was considering buying the saucepan set for my son but am reluctant to do this now. I have now decided to buy an electric frying pan from you which I am going to order now.”

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Posted 11 years ago

“Found extended warranty hard to do online so had to phone, then had to phone again as they didn't arrive.”

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Posted 11 years ago

“tower are good prices are right will shop again peter meney thanks.”

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Posted 11 years ago

“Cooks food lovely .you don't need to heat up”

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Posted 11 years ago

“was very pleased with the pans but still have to wash them as just wiping isnt good enough The bottom of the larger pan has stained abit although demostration showed otherwise.,”

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Posted 11 years ago

“Not as non-stick as we expected and handles have already started to come loose. On the plus side they are easy to use and clean very quickly.”

Helpful Report

Posted 11 years ago

“It may just be the towers what we got was faulty”

Helpful Report

Posted 11 years ago

Tower is rated 4.2 based on 5,759 reviews