Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,787 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like this kettle, was looking for one like this for ages, had a budget of £30.00, lots of the other kettles were more expensive... but to be honest this was the best looking and the easy of the lid opening did help... it even better when plugged in and working the base of the kettle lights up blue lights... A1 item”

Helpful Report

Posted 9 years ago

“Like the blue light, it was a good price compared to other kettles. Build quality good”

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Posted 9 years ago

“I'm very pleased with my set of 3 Tower Forged pans, they are easy to clean, non stick and look hard wearing”

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Posted 9 years ago

“Kettle looks good, clean and smart. It took several boils to get rid of the plastic taste the kettle gave with every cup of tea. Don't know if I am going to like the build up of limescale that you can see on the glass, have to wipe it inside after each use. Apart from that it is was good value for money.”

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Posted 9 years ago

“very happy with my Ceramic pan set 5 pieces”

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Posted 9 years ago

“Ceramic pan Was what i wanted and they did Not disappoint Recommend to others”

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Posted 10 years ago

“Having only had the pan set a few days the review is based on the short use and first impressions. The build quality and the feel of the pans is better than expected. Having used only the large frying pan/wok & 2 of the sauce pans the ease of use compared with normal none stick pans is very good. The only thing that I have found is that the pans should be cleaned asap after use, if left for only a short time the contents adhere more to the ceramic surface than I expected.”

Helpful Report

Posted 11 years ago

“Very pleased with Tower quick and efficient service I would recommend them to family and friends.”

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Posted 11 years ago

“I purchased the electric pressure cooker (model t16004) but I am finding it difficult to use as no real instructions on how to use it! Would be handy if it came with a recipe book too!”

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Posted 11 years ago

“I brought the Spudnik Spiralizer Green. It's easy accessibility, small counter top size and spiralizing ability makes it Great. When spiralizing it handles softer veg with ease. Now a permanent fixture on my counter top.”

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Posted 10 years ago

“Never had a pressure cooker before, its early days but I am impressed, so easy and quick to use, tasty food and not much washing up!”

Helpful Report

Posted 10 years ago

“Quick and easy to order and pay. It was delivered within a good timescale. Great value for money.”

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Posted 11 years ago

“Hi I like the cooker but the problem is there are no instructions how to do all the different things I'm able to make (cake yoghurt roast) it would be big help to have some basic recipe's.”

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Posted 11 years ago

“Easy to use but would have liked a more detailed cooking guide as originally purchased this item to make low fat chips for my husband and there were not instructions at all for chips in the guide. I have only used it once and although the chips were cooked they did not brown evenly but hopefully with more experience this will improve!”

Helpful Report

Posted 11 years ago

“Haven't used a pressure cooker for many years but being a vegetarian, thought it was the way forward for cooking dried pulses. It is certainly much quicker than using a conventional saucepan but I would have appreciated a sample recipe book being sent with the item. I have a few questions about the way in which it works and whether mine is operating correctly which I will mail direct to Tower. The item is well made and I certainly feel it is value for money.”

Helpful Report

Posted 11 years ago

“I love every aspect of this frying pan. My only slight concern is that where the colour was grey, after using a low calorie spray, it is now brown in place of the grey...it hasn't affected the cooking in any way though. It is sturdy, heats quickly and is good value for money. It is very easy to clean too. I had a cheaper frying pan previously which proved to be a false economy.”

Helpful Report

Posted 10 years ago

“Just as expected as I've had pressure cookers before. Would have like instructions for cooking times.”

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Posted 11 years ago

“Very quick at heating up brilliant at cooking , just the basket is a little bit difficult but that could just be me but would highly recommend.”

Helpful Report

Posted 11 years ago

“I have bought the Vita Blender for a Christmas gift so I've not personally used the product yet. i can only review the service of my order.....which was very good! I found the website easy to navigate and the process went very smoothly!”

Helpful Report

Posted 11 years ago

“Really good quality and delivered in a timely manner.”

Helpful Report

Posted 11 years ago

Tower is rated 4.2 based on 5,787 reviews