Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at a reasonable price. I would recommend the Tower automatic sensor bin.”

Helpful Report

Posted 10 years ago

“The product itself is excellent value for money as I also recommended this to a friend who also purchased, however the packaging was too large - it was three times the size of the item. Also the label on the item had the wrong address on - it was only due to the paperwork being correct that the parcel was delivered to me instead of the other end of the country. Improvements required in dispatch department :/”

Helpful Report

Posted 10 years ago

“I ordered an air fryer on 19/5/16,received an email on 21/05/16 to say it had been dispatched,still had not received it by 26/05/16 so I telephoned customer service who informed me that yodel the courier hadn't even picked it up from them,understandably I wasn't impressed considering I'd been given a tracking number on the 21/05/16,the girl was very understanding& telephoned me back to let me know she'd arranged for 1 to be sent out to me which I would receive today & I did, but she refunded me my postage as an apology,thankyou TOWER,customer service does work”

Helpful Report

Posted 10 years ago

“I FIND THE THE TOWER LOW FAT FRYER TO BE VERY GOOD ALTHOUGH IT DID TAKE A FEW GOES TO GET THE SETTING RIGHT FOR THE DIFFERENT FOOD ITEMS”

Helpful Report

Posted 10 years ago

“Powerful, so it's quick to boil. The glass makes it easy to see how much water is in it and the blue light makes it obvious when it is switched on. The capacity is good also. The only design fault is that the lid does not open to a full 90 degrees, so it is difficult to fit the kettle under our tap. the hinge on the lid is also rather flimsy, so I am concerned that it may not last long.”

Helpful Report

Posted 10 years ago

“Bought as a replacement for a Kenwood that had died after 13 months. Kettles need to be more than pretty, they must be functional and not annoying within days of use: they should also last years (take heed Mr Kenwood). This kettle has a 3KW element so great for rapid boil; the glass body makes it very easy to see the water level and the blue LED light is a bit silly but a nice gimmick. The base is sturdy and very easy to locate the kettle on 360 degree base (they are not all like this). My wife's initial comment was that it was a bit heavy but she has got used to it. I would like to see the lid open another 20 degrees or so to make filling simple and not just easy. At less than £30m it was very well priced and much below the £120 plus asked for "designer brands" who had obviously never seen a kettle! Apart from that I am very impressed; just hope it last more than 13 months. Love the extended warranty by the way.”

Helpful Report

Posted 10 years ago

“Good value for money, really attractive kettle. Great product that is robust. Very happy with our purchase.”

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Posted 10 years ago

“I really like this kettle, was looking for one like this for ages, had a budget of £30.00, lots of the other kettles were more expensive... but to be honest this was the best looking and the easy of the lid opening did help... it even better when plugged in and working the base of the kettle lights up blue lights... A1 item”

Helpful Report

Posted 10 years ago

“Like the blue light, it was a good price compared to other kettles. Build quality good”

Helpful Report

Posted 10 years ago

“I'm very pleased with my set of 3 Tower Forged pans, they are easy to clean, non stick and look hard wearing”

Helpful Report

Posted 10 years ago

“Kettle looks good, clean and smart. It took several boils to get rid of the plastic taste the kettle gave with every cup of tea. Don't know if I am going to like the build up of limescale that you can see on the glass, have to wipe it inside after each use. Apart from that it is was good value for money.”

Helpful Report

Posted 10 years ago

“very happy with my Ceramic pan set 5 pieces”

Helpful Report

Posted 10 years ago

“Ceramic pan Was what i wanted and they did Not disappoint Recommend to others”

Helpful Report

Posted 10 years ago

“Having only had the pan set a few days the review is based on the short use and first impressions. The build quality and the feel of the pans is better than expected. Having used only the large frying pan/wok & 2 of the sauce pans the ease of use compared with normal none stick pans is very good. The only thing that I have found is that the pans should be cleaned asap after use, if left for only a short time the contents adhere more to the ceramic surface than I expected.”

Helpful Report

Posted 11 years ago

“Very pleased with Tower quick and efficient service I would recommend them to family and friends.”

Helpful Report

Posted 11 years ago

“I purchased the electric pressure cooker (model t16004) but I am finding it difficult to use as no real instructions on how to use it! Would be handy if it came with a recipe book too!”

Helpful Report

Posted 11 years ago

“I brought the Spudnik Spiralizer Green. It's easy accessibility, small counter top size and spiralizing ability makes it Great. When spiralizing it handles softer veg with ease. Now a permanent fixture on my counter top.”

Helpful Report

Posted 10 years ago

“Never had a pressure cooker before, its early days but I am impressed, so easy and quick to use, tasty food and not much washing up!”

Helpful Report

Posted 10 years ago

“Quick and easy to order and pay. It was delivered within a good timescale. Great value for money.”

Helpful Report

Posted 11 years ago

“Hi I like the cooker but the problem is there are no instructions how to do all the different things I'm able to make (cake yoghurt roast) it would be big help to have some basic recipe's.”

Helpful Report

Posted 11 years ago

Tower is rated 4.1 based on 5,882 reviews