Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,819 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It looks beautiful in my kitchen and good quality but needs more info on to how to use it , i still need more time to get used to it , got a timer as well which it suits my needs so I'm happy with it”

Helpful Report

Posted 11 years ago

“The blender/cross cutter attachment leaked on first usage. Filledblender with water and left on draining board to soak a while, and the water leaked out. Overall impression, not good quality, and a very poorly explained book. Chose a Nutribullet instead and very happy with results.”

Helpful Report

Posted 11 years ago

Good Afternoon Lesley, We are very sorry to hear that you were unhappy with your blender purchase. Unfortunately, all brands of electrical appliances will occasionally have faulty units. Upon request, we are able to replace faulty or damaged parts and also provide additional reading material. We hope you are happy with the solution to your concerns. Kind Regards, Tower Customer Service Team

Posted 11 years ago

“Nice pan well made and very reasonably priced.”

Helpful Report

Posted 11 years ago

“very poor first one I received the lettering came off even though only used a paper towel and nothing else, second one decided to overheat and cook too fast even though temperature and time were set correctly , I have been using halogen ovens for over 5 years now and have found a couple of manufacturers who make this item that they are faulty in some way or another....sorry for negative comments”

Helpful Report

Posted 11 years ago

Good Afternoon Penny, We are very sorry to hear that you are disappointed with your purchase. If you would like to contact us via telephone or email we will be happy to advise you as to your replacement or refund options. Many Thanks, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 11 years ago

“I love every aspect of this frying pan. My only slight concern is that where the colour was grey, after using a low calorie spray, it is now brown in place of the grey...it hasn't affected the cooking in any way though. It is sturdy, heats quickly and is good value for money. It is very easy to clean too. I had a cheaper frying pan previously which proved to be a false economy.”

Helpful Report

Posted 11 years ago

“Bought this product and was rubbish. Everything stuck to the pan. While cooking the pan turned a dull yellow colour. Got money back bought another cheap brand non stick pan and does the job amazing”

Helpful Report

Posted 11 years ago

Good Afternoon Arran, We are sorry to hear that you were disappointed with your purchase. We are able to offer clean and care instructions on request to maintain the non-stick of our pans, however, we are pleased you have found a resolution you are happy with. Kind Regards, Tower Customer Service Team

Posted 11 years ago

“Bought the 9 piece ceramic pan set absolutely delighted With the products quality welcome addition to my kitchen Rob Reid”

Helpful Report

Posted 11 years ago

Hi Rob, Thank you for your great feedback, if you need anything don't hesitate to contact us in the future. Many Thanks, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 11 years ago

“9piece set, fantastic equipment. We watched the demonstration on Ideal Word and for the 1st time ever we placed an order. 100% impressed, does exactly as they showed and described. We are now going to order a further 2 more sets for family gifts. Well worth the money.”

Helpful Report

Posted 11 years ago

Good Morning Kirsty, We are so pleased to hear that you are happy with your new pans. If you need any assistance or information about cleaning and caring for them, please don't hesitate to contact us, we will be happy to help. Many Thanks, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 11 years ago

“I was initially vey pleased with these pans, they were truly the best non stick pans I have ever used, the ceramic was a dream to cook with and clean afterwards. The value for money I felt was very good too having purchased the 5 piece set for ariund £50. Sadly, I had to return mine to the retailer due to the black exterior not being hard anodised or equivalent, effectively as soon as i started to use them they scratched and scuffed away. So the pans were good quality but not entirely. They would have been best left stainless steel on the outside, I'd buy them. But not these”

Helpful Report

Posted 11 years ago

Good Afternoon Frank, We apologise that the exterior of your pan set did not meet your expectations. We will refer your observation to our QA and department for further investigation. We hope that your issue was dealt with swiftly by the retailer and we are sorry for your inconvenience. Kind Regards, Tower Customer Service Team

Posted 11 years ago

“I bought this to replace my old aluminium lid type one. It heats up very quickly which is good but I have to maintain the control knob at a low setting to simmer/ slow cook so it feels I have very little control of the temperature settings. The glass lid lets you see how the cooking is doing but it does not make a tight seel with the metal base so if the temperature is high , the meat juices bubble and escape from some parts of the side which did not happen with the old metal lid type. It is well built and seems value for money,but I prefer my old one .”

Helpful Report

Posted 11 years ago

Good Morning Brian, We are sorry to hear that you are disappointed with you pan. A member of our customer service team will be in contact with you directly to discuss your options within 24 hours. Many thanks Customer Service Team

Posted 11 years ago

“excellent pressure cooker worth every penny food is cooked in no time at all above all very healthy way of cooking THANKS TOWER”

Helpful Report

Posted 11 years ago

“Very disappointed - I consider it to have been a waste of money, dread to think what my wife will say when she is back from holiday.The surface is really 'none stick' but the cooking surface of the pan is 'domed' so that all the cooking fat/oil collects 'ditch like' around the edge of the pan leaving the central cooking area dry resulting in the food 'burning' and there is no transfer of taste from the cooking fat/oil to the food. The inner surface was definitely 'grey' when the pan was brand new but after the first use in parts only about 2cm around the rim is grey most of the surface is a dull white and only brightens a little on heating. Conclusion - Good idea pity it doesn't work !”

Helpful Report

Posted 11 years ago

Hi Gareth I'm sorry to hear you are unhappy with your purchase, Our customer service team will contact you via email on arranging a replacement within the next 24 hours. Many thanks Tower Customer Service

Posted 11 years ago

“Haven't used a pressure cooker for many years but being a vegetarian, thought it was the way forward for cooking dried pulses. It is certainly much quicker than using a conventional saucepan but I would have appreciated a sample recipe book being sent with the item. I have a few questions about the way in which it works and whether mine is operating correctly which I will mail direct to Tower. The item is well made and I certainly feel it is value for money.”

Helpful Report

Posted 11 years ago

“Sent a number of emails about a faulty soup maker costing £100 asking for it to be fixed as it was a present from my late mother and is still under warranty but never had any reply from customer service.For a company with 100 years service this is unacceptable and rude.”

Helpful Report

Posted 11 years ago

Hi Mr Graham, We are very sorry that we haven't got back to you about your faulty soup maker, if you have received no automated response then there may be a problem with our email service that we look into immediately. If you would like to discuss your refund or replacement options with us, please call our customer service line and we will try and resolve this issue for you. Many thanks Tower Customer Service Tel: 0844 984 0055

Posted 11 years ago

“I believe this pressure cooker to be faulty. It leaks both from the top of the lid in the timer casing and it drips from the rim. The silver timer casing itself comes away from the body to the lid and the well in which it sits gets pooled with water.I have written two previous emails asking for instructions to send it back to you but have not heard from you regarding this at all. Please at least acknowledge my request at least. Regards R.Newstead”

Helpful Report

Posted 11 years ago

Hi Rosalind Thank you for taking the time to review our item. I apologise that the product was not to your satisfaction. Our customer service team have now emailed the information on how to return the item for a refund or a replacement. Many thanks Tower Customer Service

Posted 11 years ago

“The idea is good, in the main it is well made,but. The instructions are extremely poor, for example the topics give no reference to weight of the food to be cooked, the steaming process does not include how much water to add, roasting fails to mention how much oil to add or any guidance regards to turning, also no recipes are given. We contacted Tower regards regards the above points & did not receive an answer. So we were pretty much left to trial & error, as mentioned we had no idea how much quantity/weight to cook at a time, so found the presets to long. Hense the roast program burnt the meat, steaming refused the veg to mush. Within three weeks the printed legends wore away at the display buttons so we returned it for a refund & are now looking at a competitors product. We are delighted Tower wrote to us today asking for a review.”

Helpful Report

Posted 11 years ago

Good Afternoon Kathleen, We apologise that you were dissatisfied with your Tower purchase. We happily send out both cooking times and recipe ideas upon request. This literature can be requested via email or telephone. Unfortunately we do not appear to have received your request for further information, for which we are very sorry. We hope that you have found a resolution and a cooker that you are happy with. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 11 years ago

“I have no instructions with my electric pressure cooker. I have never used a pressure cooker before and all the recipes i have found are for the stove top cooker. Not very helpful for a newby.”

Helpful Report

Posted 11 years ago

Hi Anne I'm sorry to hear that the instructions are missing from the box. We are happy to send a replacement set of instructions to you and any other information that would be helpful to ensure your pressure cooker is used to its full potential. Please contact our customer service team either through the contact us page on the website or by telephone and we will arrange this for you. Many thanks Tower Customer Service Tel: 0844 984 0055

Posted 11 years ago

“A little disappointed no clear instructions, some items you ave to try to imagine what they are for, for the price dont think i will use the attachments has i say instructions on how to use would have helped”

Helpful Report

Posted 11 years ago

Good Morning Christine, We are very sorry to hear that the instructions you have received are unsatisfactory, We are currently updating all our manuals to make them more user friendly. If you would like to email or call us with your details we will be happy to send you an updated version specific to your item. Many thanks Tower Customer Service Tel: 0844 984 0055 Email: support@customersvc.co.uk

Posted 11 years ago

“Although I really like these salt and pepper pots and they are easy to use, I do find that if you knock them over, the batteries fall out of their slots, meaning you have to undo the pots and put the batteries back in.”

Helpful Report

Posted 11 years ago

“I was a bit sceptical about using the air fryer, but now I would not be without it. I have not used my oven since I purchased it. it is easy to use and far quicker than a conventional oven. it is simple to use and easy to clean.”

Helpful Report

Posted 11 years ago

Tower is rated 4.1 based on 5,819 reviews