“The time from order to shipment was slow (over a week), but once shipped it arrived in a few days (Spain to Germany) and the order was the correct item (a backpack).”
“Do not buy from them …
Been waiting 3 months for a helmet that’s listed as being in stock.
Each month I get told it will be shipped next month due to it not being received to ship ..
DO NOT USE THIS COMPANY .. ITS A SCAM SITE 🤬”
“ABSOLUTE CRAP. £26 delivery charge for 2 day delivery … easy delivery and it’s not turning up. DO NOT USE THIS CRAP BUSINESS , a right rip off
Alison Slingsby
2022 may !!!”
“They Put the wrong adress and contact details on the package,item was return to sender 2 months ago,they said it’s stuck in customs,no customer support to speak of,goodbye 200 dollars,don’t buy from tradeinn unless you want to throw away your money”
“I ordered an in stock item from Tradeinn. I had to wait for three weeks until I received the notification that the order was posted. Another week later the carrier phoned us that he could not deliver because nobody was at home (he actually did not bother to ring the bell!). He phoned us after he was on the way again and expected us to follow him to the next village 30km away. We contacted Tradeinn who subsequently informed us that the item was returned and a refund will be made. For logistical reasons it was apparently impossible to make another delivery attempt or phone us in advance or pick up the order from a packing station. The communication with Tradeinn was endless and tedious because every email was answered by a different robot. Never again.”
“This company is not helpful. I ordered a wrong size and contacted the seller within 5 mins to change the size but they recurse to help in any manner and circumstances.. they lied and say the order already shipped.. it’s on a weekend and within 5 mins already shipped is unbelievable. I. He led the tracking and it’ say the ato k is still at warehouse. Please reconsider when you order anything from this company. My first time and last time I ever order from these people again.
Customer service is not helpful. I don’t know why there is a customer service email !!!!”
“I purchased a Roomba E5 robot vacuum cleaner. The product is advertised as suitable for vacuuming dog hair.
This item clogged with dog hair to the extent that no dirt would pass into the dust box. I contacted Tradeinn and they refused to replace/refund.
I continued to use it by frequently removing the hair but the fine dust still did not pass into the dust box.
After only using the item for less than ten occasions, it will not move. It said the words ` quoting error 11'. However, those words did not occur when I videoed the fault.
Error 11 is low vacuum at the dust box.
It is now clear that the reason that the robot did not cope with dog hair is that it was supplied with a fault which affected the strength of the vacuum that the robot was creating. That impacted upon its ability to cope with dog hair.
I reported the new information to Tradeinn and they state that this scenario still does not qualify for the item to be returned as faulty. I do not believe that this is fair trading.”
“Should have done my homework on this company before ordering my fault….. hoping for the best but I don’t hold
Much hope… just getting a simple text reply from customer services took 90minutes so far…”
“I ordered a climbing helmet paying 110 euros . The package was sent to spain on the 11/03 as i was going to travel there to see my family. The helmet arrived broken but as an elder person received it couldn't review it properly. I arrived in Spain on the Saturday on the 19th of march and i sent tradeinn a mail on Monday. The answer was negative , they do not take any responsibility even thought all the packages of the helmet were broken and i sent them pictures.They claimed that three days had past from the delivery of the helmet so they wouldn't accept the return. I also tried to communicate with them by phone but as was telling them my problem an operator just told me good morning miss and HANG THE PHONE!110 euros thrown away cause if a helmet is broken is useless, dangerous to use . Totally disappointed. I DON'T RECOMMEND TO ANYONE BUYING FROM THIS SITE ! Not reliable at all.”
“I ordered a regulator and fins from DiveInn at a great price then read the reviews and thought I'd made a horrible mistake. I was able to track the package from Spain and it arrived with everything intact and as described in the U.K. Within 5 days. Have to say I am extremely pleased with my purchase. Looks like the problems people are having are mainly with returns, so wise to do lots of research before ordering to try and avoid having to send anything back.”
“I bought ski boots from them, the product didn’t correspond the description, they were kid boots instead of woman boots. I asked for the return, the boots where pick up by their assigned courier company, but I never got my money back. I lost the money and the boots. I wrote them several times and they never answered back. Don’t buy from them.”
“DO NOT USE
I read a number of negative reviews online and naively decided to proceed with an order anyway. Prior to placing the order I emailed them to confirm the item was in stock and would be delivered within the advertised timeframe, which I was assured it would.
After one week they cancelled the order and now won't respond to emails.
Please don't make the same mistake I did - avoid at all costs.”
“Received this product damaged in the mail 10 days after ordering from BikeInn (TradeInn) website, as suggested by the site. Understand it comes from Spain, so delivery time was fine if the product was useable. The outer box had a hole and slightly out of shape, and upon opening could easily see the visor was cracked. I had a race event in 5 days, so typed my concern to this company within 20 minutes of picking up from postal office. I provided photos of the damage. Waited 4 days for a response that said "return department will look into it". Sent several more emails, photos, videos, but had no choice but to use the helmet for the event with broken visor. This helmet is sold out elsewhere, and no comments from BikeInn as to what process I should follow.
I then received (1-2 weeks later) emails suggesting I contact their courier company and take issue with them! And then after I fought against that, they suggest I pay to return the unused product to Spain! Or accept $60 (a third of the cost of these visors on other sites). Then after arguing that these options just don't work and I require a replacement visor only (product has been used) or compensation for the visor so can purchase elsewhere, we are now 4 weeks after receipt of broken helmet with no resolution... waiting for another reply from Spain Support personnel. I have sent screenshots of other companies selling the visors (as Bike Inn refuse to confirm they have any in stock or that they can send a replacement, but rather ask for a return of the product before they address the issue!). I suspect customer service is random and nobody looks at the issue at hand... there is a reason they don't have contact phone numbers or support chat within their company... read so many bad reviews since purchasing with this company, WARNING WARNING WARNING! Don't buy!
I've ordered a new visor (to ensure I have it for next race event, from another company for $185 including delivery. I await further discussions with BIKEINN and looks like will need to contact other parties to try and help get a fair outcome from BikeInn!”
“I ordered 2 Nike running shirts, the sizes are different to ones bought in the Nike store so I don’t think they’re genuine (or at least UK sizes). Worst part is I have to pay international delivery costs to return them. I wouldn’t buy from this site again.”
“I bought levi trainers which were delivered in 3 days. Unfortunately they were too narrow for my feet and I had to return them. My return was quite quickly acknowledged but 3 weeks later I was still waiting for a refund. I complained to Amazon who contacted the company who in turn e-mailed me to say that the trainers were on their way to Spain and when they reached their warehouse I would be refunded. Two weeks later and still no refund so I contacted Amazon again who almost immediately refunded me under their A-Z guarantee. Full marks to Amazon 0 to TradeINN. In my opinion they should be banned from trading via Amazon.”
“ABSOLUTELY DREADFUL - SHOULD BE AVOIDED AT ALL COSTS! The returns policy simply doesn't work and they absolve themselves of any responsibility by saying returns are through a third party. Given the long list of complaints on here I'd suggest that they need to rethink their returns policy and use of third parties. The fact they don't almost suggests this is scam. If there was a '0' star option I would have gone for that.
Amazon have refunded me and been exemplary - they're investigating and hopefully take the action to de-list this cowboy outfit.”
