I ordered an air hockey table. On the day it was estimated to arrive, I checked and it hadn’t been shipped. When it did arrive, the whole side was cracked and the motor had fallen off the underneath of the table (it was basically held on with small nails and glue). The product was cheap cardboard. Customer service was terrible. After asking for photos of the product and packaging, they honed in on a small dent in the outer box and claimed they couldn’t accept a return and issue a refund as the box was damaged and we shouldn’t have accepted the shipment. It was the smallest of dents and there was no way we could have known the item was damaged without opening the box. This company and its shipping agent no doubt have insurance to cover this cost, but it’s easier for them to put it onto the customer. Even if they had accepted the return, we would have had to pay to ship the item back to them ($600) and then order the item again and pay for another round of shipping, as they informed us they do not give exchanges. Avoid this company at all costs. Terrible customer service!