“They are indeed swindlers!
Bought a refurbished infrared panel, but the item was broken and not working.
There was nothing refurbished about it.
But the persist in stating that I received what I ordered: a refubished product.
Never buy from any of the TradeInn stores! You are warned!!”
“DO NOT BUY FROM TRADEINN. They sent me the wrong size of running shoes. They want to charge me for shipping, $59.00 CAD. I am afraid to return item as they may not credit my credit card. See other reviews. The runners are useless as they do not fit. AGAIN, do not purchase from TRADEINN.”
“Awful service, never got my item.
Three weeks after I placed my order they told me one of the items I ordered might out of stock (by than my I was already supposed to received my items!).
Dealing with them is a nightmare, I still haven't received my items nor my money back”
“No recomiendo en absoluto esta tienda.
Algunos artículos están agotados, pero no te enteras hasta que pagas.
Se promete devolver el dinero, pero han pasado 5 días y no se ha devuelto nada.
Los operadores y el servicio de atención al cliente mienten y engañan.
¡Nunca compren en esta tienda, no vale la pena sus nervios!
Y me gustaría que la tienda cerrara...”
“TO BE AVOIDED!!!
Communication is pretty much done with copy/paste text, you do not have impression there is a real human being on the other side... But, this is the least problematic occurrance with so called 'service' provided by Tradeinn - after over two weeks waiting, without any update given, my order was cancelled - no reason given at all!!! To top it all off - due to currency conversion I was at loss of approximately €20... So to summarize:
1. Order never received
2. Over two weeks waiting for NOTHING
3. Paying a €20 'fine' for this 'wonderful' service and buying experience
4. Tradeinn not willing to at least cover this expense caused by THEMSELVES
5. Customer service feels like communicating with a machine not human - ignorant and generic replies
Conclusion - STAY AWAY!!!”
“They sent out a package that got declined by the customs department. And now they refuse to give me a refund. Worst customer service ever, buyers be aware!”
“Ordered SCUBA diving gear took ages to arrive, then found out it was coming from Spain and the order tracking said it had not left Spain then next minute there's a knock on the door it's Royal Mail with their delivery. Returning ANY item is not worth it because they are asking for £33.05 to return this item that weighs less than 150 grams stay WELL clear of these SCAMMERS they wanted 5/6 PHOTO's of the item they sent in error under 500kb what smartphone takes images of that size.
Complete nightmare from start to finish, and it takes upto 5 days to get an answer on your return. Do yourself a favour fellow SCUBA divers avoid this company like the plague and stick to UK based companies!”
“I bought a jacket from this company, which was massively oversized so I decided to return it. I sent the item back on 16-06-2022. Today, 28-07-2022 I still have not received a refund. The last update on the tracking shows its in Spain as of 15-07-2022. I would have rather paid my own shipping if I had of known how long theirs would have taken. Their customer support has been abysmal.”
“Please DO NOT use this company. Apart from taking weeks for delivery, when I tried to return an item that they incorrectly supplied they refused to pay for the return courier fee. Very frustrating customer service - they take days to respond, you have to upload several photos of your return and then they just turn around and refuse to return at their cost. So bad compared to all the other online retailers I use who have fast, efficient delivery and return policies. AVOID AT ALL COST”
“order #30117093. I've written THREE times to you and your answers are so stupid that you get mad. I have CLEARLY described that out of 12 cranks, there were only 7 in the shipment. You then wanted pictures of this, and I have sent in a picture of the waybill, and it clearly shows that the weight is stated as 2 kilos, although all the cranks and packaging should have weighed 4 kilos. Really - WHAT is the problem?
UPDATE 27 Juli - You write that I should contact the insurance company due to damage, theft or loss.
THIS IS NOT damage, theft or loss! You have not sent all products - see the picture of waybill. 12 cranks are approx 4 kilo - you sending is 2 kilo!!! DO YOU UNDERSTAND??
What is the real fault of all the bad reviews? Is it incompetent staff, incompetent management or running out of money in the coffers?
Immediately deposit the money into my card account, then you will internally take care of solving all problems.
WARNING - make sure to resolve this immediately or I will report this issue to my credit card company and I will actively work to get you banned from credit card transactions!
WARNING TO ALL PEOPLE - DO NOT BUY FROM THIS COMPANY!!!”
“I don’t understand how this company stays in business. There really should be a ZERO star rating as that would be applicable to this company. I was unfortunate in buying something from them before reading reviews, something I usually never do. The item was advertised in Canadian $ and I paid for shipping. Delivery time was advertised as 2 - 3 days (June 23-24, 2022) which fit my needs exactly. The day after ordering I got an email from them stating the delivery will now be July 5th, 2022, two weeks longer than expected. That was unacceptable as I needed the item at the very least by the end of June. Then, to add insult to injury, I received an email from the courier company looking for an additional $40.00 to have the item released to me. That is when I went looking for reviews on TRADEINN and found their rating is 1.4 out of 5 which is pretty pathetic and not someone you should do business with. At this point I had no recourse except to contact PayPal and open a case. The lady from PayPal told me they had multiple cases against this company and were actually looking at terminating their relationship with TRADEINN. PayPal told me not to pay the courier so I did just that, refused to pay the courier company the additional $$ and they held the item at their depot. Finally after 2 weeks, the item was returned to TRADEINN and PayPal decided in my favour and returned the money to me. 3 cheers to PayPal. I checked the TRADEINN website daily while this dispute was going on and they ALWAYS offer 2-3 days delivery even though they know it will be 2-3 weeks. So, I would suggest never, ever buy from them, you will more than likely be disappointed.”
“Sold me fake or faulty timberland boots that fell apart after wearing a handful of times. No refund, they offered me £10.
Paypal say its down to the sellers warranty and did nothing.
Avoid at all costs, they ripped me off.”
“SCAM. No contact allowed after purchase. Goods never arrived.
Xtremeinn order 29707840
Xtremeinn order 29707840
Xtremeinn order 29707840
Xtremeinn order 29707840
This company is the worst. No telephone number. No email support line at all. You literally cannot reach out to any human ever at any time. They have a “chat” box which is by a robot and is only open during some European hours but can’t answer any real dialogue as it’s a machine with auto answers. The worst!!!! Their delivery of products has no tracking at all since they use the cheapest form of postage via a European government mail system. Any issue with your item and you can do nothing. I ordered my product in March. Heard nothing after paying them. Then in late June I get a notice that it shipped but took two weeks to get into USA. But then got a notice it was being returned for some reason. Is this a scam!? DO NOT BUY ON THIS SITE!!!!! I don’t even believe the pics of the pretty warehouse they show. How can a company have no email and no customer service for consumer products?!!”
“Terrible service. Delivery was quick, no complaints there - but with Royal Mail you would expect nothing else. TradeINN however delivered a product that was broken, and tried to blame the shipping company despite my informing them that the damage was internal and also showing them pictures. One-sentence replies received that were written in broken English, and they denied any refund. Luckily, Amazon stepped in and provided me with the refund.
Never buying from them again.”
“They INCAPABLE to RUN BUSINESS?
I made an order on 25 May 2022, Estimated Delivery date was 12June max,
Changed to 25Jun max,
Changed to 28June max,
I think will never get my item with that behavior
Customer Service are SO UNPROFSIONAL they offered me refund after wasting 20 days from my life waiting for an item will never come!
That's SO unacceptable,
Their excuses are so silly and non sense!
Don't waste your time with them just go buy it from China will arrive faster and they have more efficient business practice...”
“Purchased in stock item. Paid a lot extra to have it delivered express. Chatted them the day after it was supposed to arrive because I didn’t get a tracking number. They said they hadn’t shipped it because it hadn’t been received by them. Still have had no updates, tracking or confirmation that it has been sent. I’m very concerned this is a scam company.”
“I ordered a pool from tradeinn, unfortunately it was damaged in transit. This heavy steel walled pool was sent from spain to the UK in just a cardboard box with no internal support. Their email support is an absolute nightmare/joke, I have been repeating myself to numerous members of their staff for days and getting absolutely no where. I'm hoping trading standards might be able to help me.. Please don't give these people your money because returns or refunds (if your item arrives!!) are non existent.”
