Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,062 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,062 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a cycle jacket as a Christmas gift. I got a response saying order had been received but no details about when it would be delivered. Christmas came and went with no delivery. I phoned after New Year and was told an email has been sent saying it would be delivered to the shop by 10th Jan 2016. I never received said email. I phoned again to be told that the jacket had been discontinued. An email was sent previously informing me of this which, I never received. I asked for a full refund over the phone and would you believe it I finally get an email saying refund has been transferred to my account. Appalling service. Never again.”

Helpful Report

Posted 9 years ago

Hi there, I'm really sorry that you had an issue with your order. An email was indeed sent informing you that we were unfortunately out of stock of the product and it would be available in January. I'm sorry that you didn't receive the email. When the due date passed we checked up with our supplier and was then informed that unfortunately they decided to discontinue that particular product. We try our best to keep our stock level up to date however sometimes a product or two will fall through the cracks. We aim to provide a high level of service and we are constantly trying to improve upon that. I am very sorry about what has happened on this occasion. Kind regards, Jamie - Triton Cycles.

Posted 9 years ago

“Ordered product 23 December . Still. Not received it on 2 January 2016. Very poor service”

Helpful Report

Posted 9 years ago

Hi there, I'm sorry you're disappointed with the service you've received on this occasion. Unfortunately you placed your order at 7pm on the 23rd which was after our last posting date before Christmas of the 22nd December. Since then we've been closed but have been busy processing orders ready for dispatch Monday 4th Jan when the couriers are back working to full capacity. You can find the info here: http://www.tritoncycles.co.uk/christmas-new-year-business-hours-i48 I'm sorry that you didn't notice the Christmas/NY opening times and made the assumption you'd receive this sooner. Usually we do operate with 24 hour delivery times but at Christmas with the bank holidays and many of our suppliers being closed there will inevitably be some delays. You'll receive the light on Tuesday. If you require any further info in the meantime please contact us directly. Kind Regards, Jamie - Triton Cycles

Posted 9 years ago

“Terrible customer relations! If an item is out of stock tell me, and tell me when you expect it to arrive. I had to phone on three occasions over nearly three weeks, and on each occasion was told we expect it tomorrow. I did not mine waiting but how about some honesty!”

Helpful Report

Posted 9 years ago

Hi there, I'm sorry you were disappointed with the delay on the item you ordered. Unfortunately the Powertap P1 pedals you ordered are in extremely short supply and are currently being imported from the USA in very small quantities every 3-4 weeks, most of which are pre-sold before they arrive in the country. We did initially email you to explain that the pedals hadn't arrived as expected and there would be a delay in processing your order. Following that, on the occasions we spoke to you we gave you the expected delivery date as per what was being given to us by the sole UK importer. I'm afraid sometimes these things do slip slightly and this was the case with the pedals, probably due to shipping delays in the run up to Christmas. At no point were we dishonest about the delivery date of these pedals, we only have the date supplied by the importer to rely on for estimated arrival times. You received the pedals as advised this week. They were delivered within 2 weeks of you placing the order Taking into account the high demand and short supply of these in the UK at the moment we've processed orders for these particular pedals as quickly as possible. Apologies again for any inconvenience caused by the slight delay in processing your order. If you have any further questions or comments please feel free to get in touch. Kind regards, Triton Cycles.

Posted 9 years ago

“You sent me the wrong thing I would like a refund please I will return the product”

Helpful Report

Posted 9 years ago

“Bike arrived in a box which had been opened. Inadequate packing.Worst of all was the damage to the frame,an array of paint chips.Complained and they offered me a £20 discount off my next purchase.Seriously,would anybody want to deal with this company again after such appalling service? G.Ridley.”

Helpful Report

Posted 9 years ago

Dear Mr Ridley, I'm sorry that the bike arrived with you damaged. The fact the box was open on delivery suggests that the bike has been damaged in transit with the courier. We offered to collect and replace bike, free of charge, at a convenient time/place but this was refused by you. We offered you a credit against future orders to compensate for inconvenience but this was also refused. Unfortunately sometimes these things happen and we'll always do our best to resolve things quickly and with as little inconvenience as possible. Apologies again for any inconvenience caused, please get in touch with us directly if you have any more questions about the order. Kind regards, Jamie - Triton Cycles

Posted 9 years ago

“spent over £1200 on a new frame...managed to damage couple of bolts while putting it together...no problem i thought. Ordered bolt kit from Triton Cycles. Paid £25...received one bolt...still waiting for another one. On top of that , after contacting GT bicycles directly was told they should be no more than £5/each....one would think that after spending over £1200 you would get a bolt for free!!! lovely customer service...well done guys!!!”

Helpful Report

Posted 9 years ago

“Wrong size and colour of wheel sent. Then told no stock for a month. So much for allowing time for delivery for birthday present. Very poor and now have to decide to wait or go to someone with stock but more expensive.”

Helpful Report

Posted 9 years ago

Hi Barry, I'm sorry that we sent you the wrong wheel. This was a genuine picking error caused by a mix up with the product codes. We have organised for the wheel to come back to us at our expense. I don't see that we've received a response yet as to whether you'd like to go for a different colour of the same item, if you'd like us to pre-order you the wheel from the next delivery in Sept or if you'd prefer a refund. Please get back to us so we can update your order accordingly and resolve this as quickly as possible. Apologies again that we haven't been able to complete your order as quickly as we'd like and for any inconvenience this may have caused. Kind Regards, Triton Cycles

Posted 9 years ago

Triton Cycles is rated 4.6 based on 4,062 reviews