Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,060 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,060 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""placed an order on 18 August 2017, Then they send me an email whit Estimated Delivery Date: 22-08-2017 to 24-08-2017, 22-08-2017 they had withdrawn the payment, but they didn't sent the item to me, i wrote to them but they ignore me, either all there reviews are fake ore there is REALLY something wrong, but i will say this: if you want to make yourself a the thief over 65£ then go ahead keep it...”

Helpful Report

Posted 6 years ago

“No bike came ! I waited 7 days for it to be shipped and I'm the end I gave up and got a refund”

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Posted 6 years ago

“If I only read the negative reviews before placing my order, I would have never done that in the first place. They took the money and sent an order confirmation email with a delivery date. A few days after the deadline came and passed, and no delivery, emails or calls from the supplier, I had to ring them myself to chase up and find out that the parts were not in stock and now back ordered. No notification about the delay was sent but the blame was conveniently laid on the 'IT guys' because the automated message was supposed to be sent but it was not, and that was that. As compensation I was offered 5% off my order refunded, but as it amounts only to £4 I declined. The only solution I was offered was to cancel my order. Which I did after a notification of yet a further week delay was communicated with a lame excuse that the manufacturer's "person who usually packs up their parts orders is on holiday and therefore no orders are being shipped". I did not wish this supplier to profit from my order and ordered from another online shop, where staff was courteous and patient, with excellent communication skills and superb customer service. The accessories were a birthday present, ordered in advance with plenty of time to arrive or, if notified about the lack of stock, I could have got something else..”

Helpful Report

Posted 6 years ago

“You sent the wrong fork, which meant I missed my slot in the queue at the painter, which means I'm going to have to use a hire bike on holiday. When I asked if the courier bringing the correct fork could pick up the wrong one I was told this was impossible. Compare this with Sigmasport- DPD lost my order, Sigma sent it out again without asking me to pay them then claim the money back from DPD. Very let down by Triton.”

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Posted 6 years ago

“TERRIBLE SERVICE! They received my payment two weeks ago and not only did not receive it, it has not yet been dispatched! They do not answer my emails or give an explanation of what happened, it's a REAL ESTATE !!”

Helpful Report

Posted 6 years ago

“Ordered a frame. The Item wasn't available (damaged), yet I wasn't notified about it untill I asked for a status update. Still, even though they didn't had the product available (though at this moment, 10 days after, it still appears "in stock" in the website - so I suspect they just don't want to ship it), and didn't even notify me about it - they have charged my card. Worse experience I ever had with internet shopping. I would recommend caution and awareness to customers outside of Europe.”

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Posted 6 years ago

“It's now one week I am waiting for my parcel to leave the shop. It is not even on its way. No news from them until I ask what happens.”

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Posted 6 years ago

“Initially fast and efficient service, when I received the bike , I assembled and started to ride. Noticed an issue and took it to a bike repair shop, they stated that the baring axle on the front tyre was faulty. This has subsequently caused some minor damage to the frame. I reported the fault and to my dismay they sent me a label for UPS to re-box and sent the tyre back. I had initially explained that this was my only mode of transport to and from work currently but they did not want to pick up and replace. I've been riding it one day!!! Do not expect them to give you good post-sales customer service. I have not received it.”

Helpful Report

Posted 6 years ago

Hi Jean-Pascal, I'm very sorry you feel we have not provided you with a good post-sale service. All our bikes go through our workshop to be inspected and set up to ensure there is no damage when it leaves us. We also make sure there is sufficient packaging within and the box is in good condition. We do everything within our control to give the parcel the best chance possible in arriving in perfect condition. With the information you provided us about the fault, we concluded that we needed to have a closer inspection and therefore offered to have the wheel collected and returned to us free of charge. We've never had a faulty/broken axle on our bikes within the first few days of riding and as such, if there was an issue then the bike is definitely not safe to ride. In addition to this, if there is an issue then your bike may not be the only one affected and because of this we did not believe it was a good idea to send a replacement. We're very sorry for any inconvenience caused. Kind regards, Jamie - Triton Cycles.

Posted 6 years ago

“I ordered a headset bearing but received a tyre instead.”

Helpful Report

Posted 6 years ago

“Ordered 3 items. Two were sent wrong. Handlebars were not the model ordered although in the packaging for the correct ones. They had also been previously used/mounted. Triton wouldn't send replacements until they got the wrong ones back. After saying they had the correct ones I called to chase and was told in fact all their stock was wrong. Replacements in later in the week. I called again to chase to be told they hadn't come in and there would be a further delay of a week. I had to keep calling Triton not them calling me. I lost faith and cancelled. The second Item (brake cables) were single ended not double ended as shown in web pictures. Too much mis-information from Jamie and Cara. A poor experience I would not recommend Triton and will never use them again.”

Helpful Report

Posted 6 years ago

“Was advised that the product had been sent when it hadn't, wrong product provided only to be told that they didn't stock what I had ordered anymore.”

Helpful Report

Posted 6 years ago

“Very poor service with order 'In Picking' for over a week and twice misled over dispatch dates. Order placed on Friday 2nd June, Monday 5th June told it would be dispatched on Tuesday 6th. Called Friday 9th June, told it was being dispatched that day and would be 'through my letter box' on Saturday 10th. Called again on Monday 12th to be told the order was 'stuck in the system'. Finally received it on Thursday 14th June. Alternative facts, mis-speaking, who knows, but not good.”

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Posted 6 years ago

“Been waiting over 3 weeks for my item to arrive and still nothing. I've emailed twice and contacted via phone and still waiting.”

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Posted 7 years ago

“You are asking me to review a product I haven't even received! It was supposed be delivered on Wednesday. It is now Saturday and still no sign of it. Not impressed”

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Posted 7 years ago

“The carbon fork come scratched”

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Posted 7 years ago

“Still not received parcel!!!”

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Posted 7 years ago

“I am trying to order two wheels and some inner tubes which you have online. Your website has a problem and wont let me put either of the three bank/credit cards I have tried through. (I have even spoken with my banks and there is nothing wrong with the accounts or cards) I have since left a voicemail stating the urgency of the order, no one has called me back. I have telephoned 14 times since 9.30am when you opened. Your phone is either engaged or rings continuously. If someone can call me back ASAP and rectify this problem - I will be happy to delete this review.”

Helpful Report

Posted 7 years ago

“Poor customer service when things don't go to plan. I never received my item, asked for currier to leave in a safe place - they left the cardboard box in the big blue cardboard recycling bag full of cardboard packaging going out with the bins - and yes it got put out with the bins. Whilst this isn't the fault of Triton I am their customer not the curriers. The raised it with the currier but said nothing to do with them unless the currier accepts liability. Mean time I'm left without my parts, a bike off the road and the only option to buy another one. I offered the option to split the cost in terms of customer retention and future business while they fought with the currier but no. I spend £100's if not £1000's online in bike parts, clothes etc - my advice is that was the wrong commercial decision in customer service, I won't be using again!!”

Helpful Report

Posted 7 years ago

Hi Andy, I’m sorry if you feel we provided poor customer service in a matter that was entirely out of our control. You placed your order on Sunday, we packaged it up in a DPD expresspak bag and dispatched it on Monday, and it was delivered on Tuesday. You left instructions for DPD to leave your parcel “by the bins”. When you ask the courier to leave your parcel in a safe place, you have to tick a box stating that the you accept liability from that point on. We did our best to try and resolve this issue with DPD. We supported your side of the issue throughout the whole process. We also offered a reduced price discount for you to purchase another one, as well as immediate free next day delivery, which you declined. We raised a claim with DPD on your behalf and they are processing it. We should be able to process a refund for the item within the next 7 days. Usually we are able to process it a lot quicker but DPD are a large company and unfortunately these issues take some time to get resolved. If you have any questions please feel free to contact us and we will do our best to help! Kind regards, Triton Cycles.

Posted 7 years ago

“I put in my address correctly (I have my order confirmation with the correct address on it) however somewhere in your process you changed my address to a house down the street! I emailed you but got no reply. I left a note on the DPD website but I still wasn't convinced anyone had recognised the problem. In the end I tracked the delivery man online and found him trying to deliver to the wrong address. A lot of effort on my part to correct your mistake which no-one seemed to acknowledge or try to help with. I have used Triton before but sadly I will be hesitant in future.”

Helpful Report

Posted 7 years ago

Hi there, We are very sorry for the error on our part and for the lack of communication. We are usually very good with communicating with our customers and getting things resolved. However on rare occasions mistakes do happen. It seems like for whatever reason, we didn't receive your email. Your address has been corrected and updated on our system and we promise this will never happen again! We are sorry for any inconvenience this may have caused. If you have any questions please feel free to contact us! Kind regards, Triton Cycles.

Posted 7 years ago

“Triton sent me out a pre-opened box with missing parts and then pretended that they hadn't received the return. I included a return address on the package and obtained a 'proof of postage' from my local post office, so there can be little doubt that they received the return. This company knowingly sent me an incomplete item and then cheated me out of my money.”

Helpful Report

Posted 8 years ago

Hi Jonathan, Apologies if it seems like we sent out a pre-opened box. The specific brand and type of product you ordered has an unsealed box packaging and that is how we received it from our suppliers. We would never knowingly send out an incomplete item. There is no indication on our systems that you contacted us about the issue with the product before sending it back on your own accord. We would have recommended you returned it to us via Royal Mail First Class Recorded as that is what we reimburse up to, and we would have sent you a replacement. However, all we received was a query 2 to 3 weeks after your order date informing us that you had sent it back and would like a refund. We are not a big company and such your order definitely would not have been lost in our warehouse as we do not have huge amounts of returns daily/weekly. We recommend raising a lost parcel claim with Royal Mail. We will do our best to work with you to resolve this. I am very sorry that this issue has arisen and has unfolded in this manner. We try to do right by our customers and approach things in a fair way. If you have any questions please feel free to contact us! Kind regards, Triton Cycles.

Posted 8 years ago

Triton Cycles is rated 4.6 based on 4,060 reviews