Login
Start Free Trial Are you a business?? Click Here

Triton Cycles Reviews

4.6 Rating 4,062 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,062 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
I did not get the right product and I've sent a claim without any response... Very good service UK friends, thank you :(:(:( I'm really frustrated & disapointed, this is theft !!!
Helpful Report
Posted 7 years ago
Still haven’t received it and for £3.90 postage I would expect it the next day!
Helpful Report
Posted 7 years ago
Hi Roger, I'm sorry to hear you're not happy with the service we've provided. Your item was dispatched on Tuesday with Royal Mail first class. This service is normally delivered within 2-3 working days. However with the recent snowy weather we've been having we have been experiencing delays with all our our couriers including Royal Mail. I would assume your skewer will arrive with you within the next few days. Kind Regards - Triton Cycles
Posted 7 years ago
Order since few weeks Already paid No news, no delivery No answer to my messages. Gilles
Helpful Report
Posted 7 years ago
Hi Gilles, I’m sorry that we have not been able to complete your order. We did email you shortly after you placed the order to explain that the item you chose was no longer available and offered a similar alternative. Unfortunately it looks like that message didn’t get through but we have since made contact and resolved the issue. Please let us know if there’s anything else we can help you with in the future.
Posted 7 years ago
Charged my credit card immediately for the order, but did not ship the part until two weeks later after I emailed asking for an update on my order.
Helpful Report
Posted 7 years ago
never received my order, fals stock
Helpful Report
Posted 7 years ago
I'm still waiting a parcel since december 11
Helpful Report
Posted 7 years ago
Ordered a set of grips 5 days ago for a xmas pressies! Guess what they didn't arrive 😔😔
Helpful Report
Posted 7 years ago
Takes ages to deliver... It's more than a week now, the item has not arrive yet.
Helpful Report
Posted 7 years ago
Shoes ordered, were too small, did not measure as advertised, and faulty stitching, took many emails to the company to resolve, contacted citizens advice about it also, they agreed with my claim, the company have ignored my last 3 emails, never will I buy from this company again.
Helpful Report
Posted 7 years ago
Seems you sell stock you don't have . You take peoples money and leave them hanging , claiming you sent emails. How can 2 different items go out off stock at exactly the same time as 1 that was ordered? Your business is to serve customers to your best abilities .Not sad to say you will never get that opportunity with me agáin.
Helpful Report
Posted 7 years ago
I haven’t received it from DPD as stated on 13th December. Their tracking has stopped with item at Gatwick. I haven’t received a response from them as they promised.
Helpful Report
Posted 7 years ago
I ordered a stem and when it turned up it was not what I ordered it was a part for the stem it was not clearly stated what I was ordering
Helpful Report
Posted 7 years ago
Hi Nathan, I’m sorry to hear you weren’t happy with your shopping experience with us. Having looked through your order I can see you ordered the following item “DMR Headstock Stem Collet - Gold” we’ve tried to describe the item as accurately as possible. This is the collet used to attach the stem not the stem itself. In the main product specification section of the listing we’ve also stated “Spare Collect for the headstock stem.” I’m sorry that you’ve missed this and assumed it would be a stem. If you don’t require the item, please feel free to pop it back in the post and we’ll issue you with a refund. If you have any questions please don’t hesitate to get in touch. Kind regards, Triton Cycles.
Posted 7 years ago
When I screwed the skewer into the frame of my bike, and Iapplied a little bit of pressure to tighten it the concave washer snapped in half.
Helpful Report
Posted 7 years ago
2 weeks delayed delivery and no reciept.
Helpful Report
Posted 7 years ago
Item didn’t arrive
Helpful Report
Posted 7 years ago
You delivered an order I had cancelled and charged me. Happy to give higher rating if this is sorted.
Helpful Report
Posted 7 years ago
The wrong item was knowingly sent to me with no explanation. I am still waiting for return and refund details.
Helpful Report
Posted 7 years ago
Phoned before ordering and told there was stock and should be shipped next day. 1 Week later I phone and they say it's in the workshop and will be with me in 2 days. 3 Days later same excuse, in the work shop be with me in 2 days. 4 days later bike actually arrives. However the gears are not set up correctly, the chain jams when switching the front de-railure, looking at it it's completely misaligned. I purchased another bike (very similar) from another online retailer, they sent it the next day and it's evident that it was built correctly with evidence of grease where there should be. No such evidence on the Triton Cycles bike, thrown together poorly and delivered very slowly. Very disappointed, missed the birthday it was a gift for by a week.
Helpful Report
Posted 7 years ago
Do not trust these people - they lie to avoid refunds!
Helpful Report
Posted 7 years ago
I've still not received my parcel and have had no response to my email asking for a delivery date!
Helpful Report
Posted 7 years ago
Triton Cycles is rated 4.6 based on 4,062 reviews