Trouva Reviews

4.67 Rating 1,920 Reviews
92 %
of reviewers recommend Trouva
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
Greater than 89%
accurate and undamaged orders
95%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.86 out of 5
Read Trouva Reviews
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Phone:

+442071936444

Email:

support@trouva.com

Location:

60 Worship Street

Got the best prices I could find for some special matches I'd been looking for. Even better with 10% off for joining Trouva!
1 Helpful Report
Amazingly fast delivery of each beautiful product I bought and that was a week before Xmas!! Impressed!
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Not happy that I had to pay £11 to return the item to Biscuit shop. Had I known that you didn't offer free returns, I would have never ordered through you. It was my first and last time.
1 Helpful Report
Really good service, items arrived before Christmas and are beautiful- exactly what I was hoping for. Thrilled with this service.
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Ordered a perfume set for my wife that we couldn’t find in the shops. Good service,received within the specified time frame. Overall happy and would use again
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I thought the service was very good & will definitely use again. The delivery time was quick & there was some confusion over the delivery with the courier but the team at Trouva were very helpful & followed up.
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So disappointed. One of the items I ordered and paid for is missing from the box. It states on the delivery note that it is there, but sadly not. As this was to be a Christmas gift and today is 21st December, I do not hold out much hope of getting the item I paid for in time. I cannot get any response from customer services. Overall my first time trying Trouva has not been a success, which makes me very sad!
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part of my order hasnt still been shipped!! the confirmation order said everythign was going to be delivered by yesterday I am very disappointed and want a refund!!!
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A pleasure to have such a good experience at this busy time of the year (Christmas) with such a personal message, lovely touch.
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Great selection of gifts - found exactly what I wanted. Excellent communication and purchase arrived really well packaged.
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Thank you for my order of your notabag,perfectly wrapped and totally satisfied, once again "THANK YOU "!
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Super fast service, even at Christmas. Great selection. I'd definitely use again
1 Helpful Report
So many great options from so many beautiful stores! Everything I purchased is great and the postage is very reasonable. Highly recommend.
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Very happy thanks.
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Swift delivery, good quality product -
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Excellent product and speedy service Thank you x
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I chose a fun zebra milk jug for a housewarming gift. Unfortunately the mail company UPS failed to deliver it. I must say I was however impressed with your customer service who offered timely updates. They have now offered me a refund which I will accept tho Zi doubt I will be able to find such a fun gift anywhere else
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Easy website......, excellent products, I’m sure my ‘buys’ will be much appreciated at Christmas. 🎄🎉🎄
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Long lasting fragrance. The bottle is very decorative.
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I’m So super impressed with my purchase from Sunshine & Snow in Biddeford, Devon via Trouva! Quick delivery, packaged really Beautifully, with even a handwritten thank-you card inside. I will certainly be buying from you again. Thank-you!
Helpful Report
Trouva is rated 4.67 based on 1,920 reviews