Trouva Reviews

4.68 Rating 1,832 Reviews
93% of reviewers recommend Trouva
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Phone:
+442071936444

Email:
support@trouva.com

Location:
60 Worship Street

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
Greater than 91%
accurate and undamaged orders
Greater than 94%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.86 out of 5
"Love that Trouva support the little business. They make purchasing from them as easy as purchasing from the big companies"
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"Lovely range of products and the wooden postcard I ordered is fantastic"
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"Excellent service & good quality goods."
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"Great service, interesting products."
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"Excellent service"
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"Good price and fast delivery thanks Touva"
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"Excellent delivery service. Goods arrived on time. Fantastic designer piece. Satisfied customer"
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"I’m an still waiting for my order that I placed on the 7th of May and it is now the 25th, the tracking service has not kept me updated; the last piece of information I received was on the 13th which was “nothing to collect” and hasn’t changed since. I am still waiting for a response form this company because the money has already been taken out of my account so either I expect it to be found and sent to me or to receive a full refund. I’m waiting for a response."
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"Fast delivery thank you , maybe could be free or discounted for orders over 80, even 100 :)"
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"Very bad customer service. Took 3 weeks to sort out wrong item that was sent."
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"Ordered a plant pot; it arrive broken (I didn’t even take it out the bubble wrap) send a selection of photos and got an email saying they would look into it. That was over a week ago - and I’ve chased since, but still heard nothing"
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"Very fast and great to find just what I was looking for."
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"Quickly delivery and a lovely product, thank you."
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"Very good quality products, very efficient with the delivery!!"
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"Brilliant Service"
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"I love my Dar Leone Foutas. Beautiful quality, super absorbent and a stylish addition to my new bathroom. Service was great too with my order arriving within a couple of days. Trouva has unusual and beautiful items - take a look and enjoy :)"
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"Arrived when expected. Good price"
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"I love Trouva and the ethos but I didn’t realise customers had to pay for return postage. As my item was bulky I ended up paying a third of the cost of the item in postage back. I probably won’t use Trouva again because of this unless my postage can be refunded???"
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"I ordered a gift for a friend on the 5 May and haven’t heard any more from Trouva or the individual boutique since. I have contacted customer support to follow up my query and have had no answer either. Not impressed at all."
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"Great different products and a very good refund policy"
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Trouva is rated 4.68 based on 1,832 reviews