Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and good customer services”

Helpful Report

Posted 8 years ago

“I love the virtual boutique shopping experience! The products are well selected and 'curated' and the customer service is professional but friendly.”

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Posted 8 years ago

“Customer service was absolutely fantastic. I will definitely shop with Trouva again.”

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Posted 8 years ago

“Items as expected and arrived extremely well protected from damage.”

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Posted 8 years ago

“Great, curated selection, some items at lower prices than buying direct. I will be back for sure!”

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Posted 8 years ago

“Immediate acknowledgement of order from Trouva, item dispatched very quickly and received within days of order placement. Delighted with service received, fabulous range of goods available from the site - wonderful for browsing to buy gifts. At Christmas time it will be my first port of call for inspirational gifts for family and friends. There are so many unusual products available on the site and I have a long list of items I'd love to have in my home!”

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Posted 8 years ago

“Really like the ease of using Trouva and the products, the only thing that I would say needs improvement is communication--responding to emails---I inquired about a product and never heard back.”

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Posted 8 years ago

“Living outside of London, I don't necessarily have access to such a wife variety of individual stories, but Trouva has access to lots of places offering cute and quirky item which have made either great gifts, or lovely stuff for me :)”

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Posted 8 years ago

“I love the boutique shopping feel with the ease of being online! Supporting local business is important and it's great to have things to wear/decorate with that aren't on the high street.”

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Posted 8 years ago

“I love the choice of items on Trouva. It gives access to great independent boutiques and shops around the country. There is always something new and individual. The items arrive beautifully packaged and feel really special. It is more than internet shopping it is an internet experience.”

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Posted 8 years ago

“This umbrella has come up to all my expectations. It covers me well and doesn't blow inside out when the wind is blowing quite hard. I love that I can see through it and so keep really dry. I'd have been happy with one kitten picture instead of 4.”

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Posted 8 years ago

“Customer service is brilliant! They were quick to respond to my questions and remedy the situation (a broken order). The choice of products is fantastic and the knowledge that small boutiques are being supported is great.”

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Posted 8 years ago

“excellent items with decent packing and delivery service.”

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Posted 8 years ago

“Beautiful products, quick delivery, lovely packaging”

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Posted 8 years ago

“Delivery items well protected and delivery was fast and efficient”

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Posted 8 years ago

“lots of unique and beautiful items! Great customer service!”

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Posted 8 years ago

“Amazing products! So pleased I found this website. Love my trainers, they arrived on time & are exactly as I expected. Will definitely shop with Trouva again.”

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Posted 8 years ago

“An excellent product, backed by first class customer service/support and all at a realistic and reasonable price. I haven't used the product (it was a gift), but these are the comments from both myself (as the purchaser) and the user (for whom the gift was intended).”

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Posted 8 years ago

“helping independent retailers have an offline and online community and global audience”

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Posted 8 years ago

“Item arrived quickly. Great personal touch with upon delivery. Happy with product.”

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Posted 8 years ago

Trouva is rated 4.6 based on 4,471 reviews