Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and great customer service”

Helpful Report

Posted 5 years ago

“Excellent delivery, arrived within 2 days! Great selection of unique gifts.”

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Posted 5 years ago

“I ordered 40 serviettes for Christmas which are lovely but I thought rather expensive at £8 plus post and package or I would have given 5 stars.”

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Posted 5 years ago

“Quick and easy to order and delivery was very prompt. Watch the number of mailhits though, I'll be unsubscribing quite quickly at this rate, but great range of interesting shops and products, not just uk based which had expected.”

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Posted 5 years ago

“Address label stuck to gift box - not professional”

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Posted 5 years ago

“Delighted! Bought a Multicoloured Felt Bead Garland. (Handmade from Nepal, fairtrade). Creates a positive, happy vibe along the mantelpiece. What's not to love! Thank you Trouva for this product and an excellent service, would highly recommend.”

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Posted 5 years ago

“Delighted with the service from Trouva - ordered one day and arrived the next - can't do better than that and was very much appreciated. Thank you Trouva!”

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Posted 5 years ago

“Fantastic choice, easy browsing and supporting small independent outlets”

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Posted 5 years ago

“Couldn't get an item from one of the big clothing retailers online. Found Trouva .....item as cheaper and in stock ! Really pleased with the customer service I received, especially from Adlin who sorted out finding my parcel when the tracking didn't update on ups website.”

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Posted 5 years ago

“They were quick with the delivery and I have to return the item as it was big and the refund was as quick as the purchase! Well done trouva!!”

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Posted 5 years ago

“I can't believe I have only just found this site! It is amazing with a huge array of differing products. It is like being in the shop itself. Thank you!”

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Posted 5 years ago

“Order was packaged really well and delivered quickly. The courier did deliver the day after they said and took the parcel to a local shop even though we were at home when they said they tried to deliver”

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Posted 5 years ago

“I found Trouva by chance when searching for a special gift for a friend. It is a gem of a website, offering gorgeous products from independent shops around the world. These are the shops we should be supporting, rather than giants such as Amazon. The service and delivery were excellent and prompt. My friend loves her gift (a beautiful and very unusual photo frame).”

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Posted 5 years ago

“Thank you for your attention and details about my order! It was nicely packed and had a personalised handwritten message which made me feel special. Thank you!”

Trouva 5 star review on 25th November 2020

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Beautifully wrapped and arrived quickly Christmas present so can't comment on actual contents yet”

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Posted 5 years ago

“Really lovely pieces on website. Great selection. I made my first 2 purchases and am thrilled with them both. Many thanks”

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Posted 5 years ago

“Easy to order and an array of products. However, some of the packaging from independent retailers is over the top. I ordered a kitchen roll holder. Ridiculous sized box ( I actually thought I’d received the wrong package til I opened it) and enough bubble wrap to keep a baby elephant warm. Not eco friendly and lots for me to dispose of.”

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Posted 5 years ago

“Product was great quality and arrived in double quick time, excellent service”

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Posted 5 years ago

“Fantastic original gifts at amazing prices , curated in away that makes shopping totally fun”

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Posted 5 years ago

Trouva is rated 4.6 based on 4,471 reviews