Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, shipping was quick, well packaged and ultra competitive price. Happy customer!”

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Posted 6 years ago

“Unfortunately one of the items was not in stock so the order was refunded and I have yet to receive the second item. The communication has been good but the service not so.”

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Posted 6 years ago

“Excellent quality and service!”

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Posted 6 years ago

“The top is a lovely colour it a Christmas gift therefore there's not much more I can say”

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Posted 6 years ago

“Everything came as ordered and promptly”

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Posted 6 years ago

“Very pleased with purchase, would definitely use Trouva again.”

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Posted 6 years ago

“Fast delivery. Well packaged. Great quality of item. Exactly as described. Thankyou”

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Posted 6 years ago

“I placed an order and paid, received confirmation of order....but instead of the next communication being to tell me that the items had been dispatched, it was inform me of my refund due the seller not being responsive. Hugely disappointing and I will be unlikely to use Trouva again as a direct result.”

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Posted 6 years ago

“Products recieved within stated time and very pleased with both orders.”

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Posted 6 years ago

“Fantastic customer service and on a Sunday too.”

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Posted 6 years ago

“Pleased with my purchase and the prompt delivery”

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Posted 6 years ago

“Ordered happy socks from Not the Girl who Misses Much - arrived quickly, beautifully gift wrapped, (and carefully wrapped for post) with a handwritten note! Really pleased - excellent value.”

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Posted 6 years ago

“I ordered a par of secatuers from the shop Black Bough on 25 November. They were intended as a birthday present for my sister's birthday on 1st December. When she did not receive them I checked the pacel status on both Saturday 3oth November and Monday 2nd December. On both occasions it said the parcel was still at a sorting hub. Why?”

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Posted 6 years ago

I'm really sorry about this, it isn't the experience we like to give our customers. I will put you in touch with a member of the customer support team so that we can resolve this issue for you quickly. In the meantime, many thanks for taking the time to leave feedback, we really appreciate your opinion. If you have any questions or any further feedback, please do let me know or follow up with us via email. Best wishes, Jem

Posted 6 years ago

“Not arrived yet!”

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Posted 6 years ago

Hello Jay, I'm really sorry about this. This isn't the experience we like to give our customers. I will put you in touch with a member of the customer support team so that we can resolve this issue for you quickly. In the meantime, many thanks for taking the time to leave feedback, we really appreciate your opinion. If you have any questions or any further feedback, please do let me know or follow up with us via email. Best wishes, Jem

Posted 6 years ago

“Excellent, prompt service and I am delighted with my purchases.”

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Posted 6 years ago

“Just love my candles. Had free delivery but took a while to arrive. Will defo use again though.”

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Posted 6 years ago

“the backpack arrived on time and was just as I ordered”

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Posted 6 years ago

“Excellent service, unfortunately I had to return the item as it didn't fit, Refund was issued by the very next day.”

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Posted 6 years ago

“Competitive price and quality as described.”

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Posted 6 years ago

“I love the idea of Trouva. Not only are we able to support British independent retailers, but it gives me access to individual finds which I can’t source elsewhere.”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews