Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item from Trouva which unfortunately went out of stock. However, they offered an alternative or a refund. I chose a refund that was dealt with immediately. They were very pleasant and responded to correspondence without delay.”

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Posted 5 years ago

“I’m still awaiting a refund on an out of stock item from over a week ago”

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Posted 5 years ago

“My order was dealt with quickly and arrived well packaged. I was very pleased with what I had been sent and am sure the people I bought a present for will be pleased. Thank you.0”

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Posted 5 years ago

“Great customer service. The lamp is fantastic and arrived really quickly. Thank you x”

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Posted 5 years ago

“Fantastic prompt service will shop again!”

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Posted 5 years ago

“Beautiful website and so nice to be able to purchase things from little boutique all over GB.Keep finding these treasure troves!”

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Posted 5 years ago

“Fast and efficient service. All products I ordered came in perfect condition”

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Posted 5 years ago

“Delighted with my Part Two raincoat at 50% discount. Excellent service. Product as described.”

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Posted 5 years ago

“A reliable and useful site for independent traders will use again”

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Posted 5 years ago

“Excellent service. Will definitely use again”

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Posted 5 years ago

“Fantastic service ordered late afternoon and the item was with me less than 48 hours later.”

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Posted 5 years ago

“Quick and efficient !”

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Posted 5 years ago

“My paint came very well packed and on time.”

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Posted 5 years ago

“Bought as a gift but our daughter in law loved it”

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Posted 5 years ago

“Items were delivered very quickly but damaged. Still waiting for Trouva to find out if there is a replacement for the damages. Haven't heard back from them. Disappointing first experience.”

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Posted 5 years ago

“I’m really impressed with speed of delivery. I had notice of dispatch within a couple of hours of placing order, and everything arrived well packed a couple of days later. Excellent products and excellent service.”

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Posted 5 years ago

“Great Llama head, well made, very cute, fast delivery thank you”

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Posted 5 years ago

“Excellent service - would recommend and will definitely be using again. Tanya x”

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Posted 5 years ago

“First purchase from Trouva - lovely website with great online customer experience and rich content. Was able to purchase really easily and loved the fact that I was supporting a business that whilst it was not local to me, would be to someone else in the country. My order arrived quickly and as promised. I will be returning!”

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Posted 5 years ago

“Mug arrived quickly and is just as described. Happy to use Trouva again.”

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Posted 5 years ago

Trouva is rated 4.6 based on 4,471 reviews