Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived the day after I purchased it. Very pleased, thank you.”

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Posted 5 years ago

“quick, great and easy”

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Posted 5 years ago

“Excellent service!”

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Posted 5 years ago

“Fantastic experience shopping here. I managed to get vases I had been looking for in Liberty‘s. Trouva has the range in stock and were cheaper too! They arrived quickly and well wrapped and I shall definitely use this company again. I would highly recommend them”

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Posted 5 years ago

“I am really disappointed because I thought I had ordered long socks ! They are nice short ones but I wanted long”

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Posted 5 years ago

“Very impressed at how quickly goods were despatched and delivered. Beautifully packaged. Would shop here again.”

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Posted 5 years ago

“Order 4890960 Trouva has no clue has to where my order is, 10 after ordering my item. I am sure they will find some sort of excuse to explain the reason why it took so long to get delivered at some point in time. They come across as yet another company happy to take your money, then send you tonnes of emails afterward. I have had some communication via email, but only because I complained about the poor quality service I didn't receive. I am very disappointed and would not recommend it to anyone. A copy of this note will be soon used on social media and various review sites.”

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Posted 5 years ago

“Unique purchases supporting independent shops”

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Posted 5 years ago

“I was looking for a matching Ceramic Fabio table lamp to Mach one I already had. I found this Troubadour Web sight and the lamp was provided by St Millies lighting. The lap was duly delivered as promised. What was also nice was that St Millies put in a hand written card thanking me for the purchase which I must say was really nice touch.”

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Posted 5 years ago

“Havnt even received my order ordered it over a week ago”

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Posted 5 years ago

“Placed my order, paid my money and then a week later saw a refund in my account - didn’t have the item! Either take an order or don’t- but don’t take someone’s money and then search for the item.”

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Posted 5 years ago

“Tried multiple times to contact you regarding a double charge to my credit card. Your company has been unresponsive to each request. Very disappointed in the poor customer service offered at Trouva.”

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Posted 5 years ago

“Very good service, product delivered on time and exactly what ordered. Premium service at a competitive price. Will use again.”

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Posted 5 years ago

“Only recently stumbled across Trouva as I was looking to source a specific item which was sold out on-line everywhere else. What a find. Love the concept of supporting independent boutiques and the customer service I have received from both Trouva and the 2 boutiques I have now shopped with has been excellent.”

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Posted 5 years ago

“Prompt efficient service thank you”

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Posted 5 years ago

“Absolutely fantastic service!”

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Posted 5 years ago

“Excellent service, prompt response to queries and very helpful.”

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Posted 5 years ago

“Great gift, quick delivery.”

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Posted 5 years ago

“Really pleased, it’s a lovely product and very fast delivery. Thank you!”

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Posted 5 years ago

“Very good and also very quick postage and delivery. Good coupons.”

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Posted 5 years ago

Trouva is rated 4.6 based on 4,471 reviews