Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought from a Trouva nominated men's boutique in Beverley York's. I was delighted with the purchase and the delivery. I sent a personal message complimenting the men's outfitter. I received no reply and so I presume my business was not welcomed and will therefore not deal with a Trouva again. Keith Murray”

Helpful Report

Posted 7 years ago

Hi Keith, Thanks for taking the time to leave us a review, we really appreciate your opinion. I'm ever so sorry to hear that you never received a reply from us. I have tried to find your correspondence but to no avail. We always appreciate feedback, good or bad. We have sent you an email as well as a goodwill gesture and do hope you will give us another chance soon. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris

Posted 7 years ago

“Great items, great choice, quick delivery.”

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Posted 7 years ago

“I order an item , that was a left handed Candlestick, but a right handed one arrived . Tried to contact the store view a phone Call .. but no answer as yet .? Chris”

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Posted 7 years ago

“Ordered several items. Took far too long for later items to arrive. 2 out of 4 Sirius Star lanterns S had obviously been used as plastic tabs missing and light dull. Other 2 flames much brighter. This is poor”

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Posted 7 years ago

“I searched everywhere for vanilla perfume by Outremer and located it through Trouva. Excellent service and speedy delivery, thank you.”

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Posted 7 years ago

“Due to the amount of time my delivery took, and the problems I encountered I sadly wouldn’t use this company again”

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Posted 7 years ago

“Great products and good service”

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Posted 7 years ago

“Great service speedy delivery. Trouble free”

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Posted 7 years ago

“Quick response packed carefully coming from an intreging independent catalogue. Thank you.”

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Posted 7 years ago

“Prompt delivery, beautiful quality”

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Posted 7 years ago

“Nice item but delivery definitely takes longer than 3-5 days!!!!!”

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Posted 7 years ago

“I wanted to make a purchase, I tried to make a purchase, but was informed days later that there was no stock. If you don't have the IT infrastructure to even confirm that you are able to fulfill an order, don't take people's money.”

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Posted 7 years ago

“Excellent prices from some lovely specialist boutiques.”

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Posted 7 years ago

“Smashing choice of gifts lightweight enough to send to friends in Canada. Delivered promptly, with a lovely handwritten card from the seller inside, and nicely packaged too.”

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Posted 7 years ago

“The item us just as described and works great”

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Posted 7 years ago

“Easy to deal with, great choice of products, lovely to shop with independent retailers.”

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Posted 7 years ago

“The item I ordered was promptly dispatched and beautifully presented. I like to try and support small independent suppliers.”

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Posted 7 years ago

“excellent”

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Posted 7 years ago

“Very happy with my unique Christmas gifts. Customer service excellent from both suppliers and quick shipping. Will definitely use again”

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Posted 7 years ago

“Initially received the wrong product but this was corrected quickly and efficiently and most pleasing was that the correct product was sent out immediately and the returning of the incorrect product was dealt with afterwards.”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews