Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 7 years ago

“Lovely product, well packed and arrived very quickly.”

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Posted 7 years ago

“I ordered the lustre mineral placemats and coasters and couldn't be happier with my purchase. Very good quality and fast delivery. Thank you Trouva.”

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Posted 7 years ago

“Trouva is a great website full of gorgeous and unique items. Definitely worth checking out if you’re looking for something special.”

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Posted 7 years ago

“although i had to return the item as it was not what i wanted i really loved the dish. I also had excellent from trouva.”

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Posted 7 years ago

“Having realised I would be away when the goods I’d ordered were to be delivered, I asked for delivery to a different address which was acknowledged and confirmed in writing by Trouva. Unfortunately however they then still tried and failed to deliver to the original address and then left the goods with someone else. The delivery note was unclear as to where they’d been left so I emailed Trouva asking for help. Three days later I’ve still had no reply other than a request for a review!! Appalling customer service”

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Posted 7 years ago

“Quick delivery with progress updates. Nicely packaged items that look the same as online.”

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Posted 7 years ago

“It was so nice to receive a personalised order with a handwritten note. Plus the order was wrapped which was great as it was for a gift. All the little touches that make a lot of difference. Thank you!”

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Posted 7 years ago

“Giving up hope of ever finding what I wanted then along came Trouva.”

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Posted 7 years ago

“Trouva has great products. I ordered two items the other week, and I love both. However, the shipping company used, Parcel2Go, was dreadful. I wasted 4 days at home waiting on the deliveries. For one package, the company said that the courier had attempted delivery various times, but no one ever came; for the other package, it was lost in the warehouse and came 3 days late. Before purchasing with them, I would suggest discussing shipping options first.”

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Posted 7 years ago

“great selection of anything and everything you could want from amazing independent stores - having everything curated together in one place makes for a really great shopping experience!”

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Posted 7 years ago

“Inspiring website. Lots and lots of choices for all sorts. Excellent service.”

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Posted 7 years ago

“I've only had one interaction with Trouva. i bought some jeans which they then emailed me to tell me they didnt have, but at least they had my email address and since then i've received three emails a day from them of Spam even after blocking one of their many aliases and unsubscribing from they address book. just clogging up my inbox. Thanks Trouva!”

Helpful Report

Posted 7 years ago

“We ordered a lamp shade. It took a couple of days to tell us we'd have to have a display model instead (no discount offered) as they were out of stock, we accepted this. It's still not arrived another week later and we emailed to ask where it was but we have only had the automated response. Beware shopping here; no attention to customer service and in our case no product delivered at all.”

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Posted 7 years ago

“Excellent customer service and products. I'll be back!”

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Posted 7 years ago

“Excellent! I love the individuality of all the boutiques on Trouva. The vase I purchased was very well packaged & arrived really quickly. I'll definitely be buying some Xmas gifts from this site. Thanks, Wylde Home Boutique! x”

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Posted 7 years ago

“Great boutiques and great service all round”

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Posted 7 years ago

“Wonderful selection and great item, packaged in a really lovely way by the boutique and delivered swiftly. Very pleased!”

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Posted 7 years ago

“Very pleased with the product I ordered. I did take one week to arrive. Would use Trouva again”

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Posted 7 years ago

“Great product great price fast delivery Only issue courier delivered to a neighbour and left no details”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews