Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought as a gift for my daughter. She loved it. Arrived when they said it would. Perfect”

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Posted 6 years ago

“Excellent goods. Beautiful and of good quality. Packing and wrapping was certainly done to a professional and personal touch. Felt like Christmas had come early. Thank you”

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Posted 6 years ago

“Quick delivery and easy to order. Love the product”

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Posted 6 years ago

“What a great stylish site, I was able to find exactly what I wanted, easy purchase z as nd very fast delivery. I would recommend this company and will buy from here again,”

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Posted 6 years ago

“Great service item came nicely packaged and quickly!”

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Posted 6 years ago

“Excellent product,service and delivery.”

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Posted 6 years ago

“My side plates have arrived well packaged & they are soo beautiful. Very happy.”

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Posted 6 years ago

“A great shopping experience and lovely product - a delay in shopping from the supplier but customer service was great in keeping me updated & chasing up for me. Highly recommend”

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Posted 6 years ago

“Bought this as a gift and recipient loved it. Very quick delivery too”

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Posted 6 years ago

“I have not yet received my package from Trouva and therefore can't leave a review about the product! - delivery stated 2-3 days but I am yet to receive the package. I would like more communication from Trouva in order to locate the whereabouts of my parcel!”

Helpful Report

Posted 6 years ago

“I ordered a jacket. After completing my order, I realised the shop was only a few miles away from my house - nobodies fault, just the way it goes. I selected express delivery (£5.99) as I wanted the item promptly (this is where the store being physically close gets annoying). Five days later it still hadn’t arrived which meant I’d already left for the holiday I wanted the jacket for. Out of interest, I checked at the actual store and they had the jacket, (in more sizes and colours than advertised) at a cheaper price than I’d ordered it for! All a bit convoluted really.”

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Posted 6 years ago

“Product arrived as described the next day.”

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Posted 6 years ago

“Ordering was easy, delivery was on time, excellent product quality. I can recommend Trouva”

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Posted 6 years ago

“Very impressed with item and delivery service Thankyou.”

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Posted 6 years ago

“The item I ordered never arrived”

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Posted 6 years ago

“Rita sorted out the mix up very quickly, which was much appreciated.”

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Posted 6 years ago

“After having my order accepted you then contact me to say the item is out of stock and you will process a refund. Web site should be up to date. Not good when using Trouva for first time.”

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Posted 6 years ago

“I chose some designer silk face masks from Romania beautifully made and lovely material delivered promptly”

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Posted 6 years ago

“Excellent service - order arrived promptly and was exactly what I wanted. Will Definitely order from Trouva again 10/10”

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Posted 6 years ago

“I ordered 2 items, one delivered to an address in London, and one to Texas, USA. Both items were shipped promptly, very well packaged, and arrived intact. I received postage updates and highly recommend purchasing from Trouva.”

Helpful Report

Posted 6 years ago

Trouva is rated 4.6 based on 4,471 reviews