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Trustpilot Reviews

1.5 Rating 2,829 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,829 reviews
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Trommesalen 5, Copenhagen Denmark
1614

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Anonymous
Verified Reviewer
“a shambles of a website, horrible customer service, fools that do not investigate reviews when they breech their own policies. they resort ultimately to banning you from reporting fraudulent reviews. i even received a pop up here that trustpilot staff are leaving fraudulent reviews on this website.”
Helpful Report
Posted 7 years ago
Walter Tomlin
Verified Reviewer
“Purchased toilet seat, basin mixer tap & basin pop up waste from Victoriaplumb. Com, toilet seat very flimsy won't last very long I don't think, basin mono tap needs turning for ever before water comes out & turns off, finally pop up waste had wrong back nut which would not tighten up had to use nut off my old waste, so to sum up I certainly would not recommend or use them again.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“The absolute worst 'review' site on the planet....in reality a fraudulent self-serving ruse for companies to shamelessly self-promote and curious to learn they take a fee from numerous companies too - so a clear conflict of interest. Any review that says ANYTHING the company in question doesn't like or 'finds offensive' - totally disregarding what the customers actual experience was of couse! - Trustpilot happily removes for them....they have no official complaints process, and their staff know it.....indeed, unsurprisingly their staff are total rude swine who hang up your phone calls (twice; Sophie from the Sales team); refuse to log a complaint on your behalf (twice; Adi - in customer success); management promises to call back to resolve issues and then don't (Glenn from the sales team); head of their compliance team (Ada) is an extremist leftist/feminist who thinks sexism against men doesn't exist and who evidently doesn't believe in any freedom of speech, but does in mass censorship. Perhaps they should move their business to Turkey or Russia? Most concerningly of all, I have evidence they have misused my data and illegally passed it on to third parties - something the incoming GDPR regulations will have a field day with - and something I have had to write to the CEO in regards to - in the total absence of any legitimate complaints procedure. Appalling.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Very disappointed wrote an honest article about a company that I have had dealing with , nothing profane or derogatory just the truth . Trustpilot then removed my review and emailed me telling me it didn't comply with Ts & Cs and would not be put back till I amended it ! So there you have it , say what you like on TrustPilot as long as there agree with it”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Badgered to alter objective review given in good faith about a company that sends products with inadequate packaging. I was shocked by their tactics. Closed tp account in disgust as no longer think it's An unbiased review platform if negative reviews are filtered / badgered off system”
Helpful Report
Posted 7 years ago
Richard
Verified Reviewer
“Signed up for an account for my business that has been around for 15 years. We have excellent reviews elsewhere and our reputation in our industry is second to none. Once on trust pilot we received 1 x 5 Star review and then a competitor gave us a 1 star review. We went through trust pilots support centre and high lighted 3 x different infringements about this 1 star review so it could be removed and trust pilot refuse to do anything or even take my phone calls. MY ADVICE TO ANY BUSINESS: DON'T SIGN UP FOR TRUST PILOT AND DON'T ALLOW ANYONE TO REVIEW YOU!”
Helpful Report
Posted 7 years ago
Charles
Verified Reviewer
“Very biased. They gave their own agenda. Scammers! Avoid at all costs.”
Helpful Report
Posted 7 years ago
Lorant
Unverified Reviewer
“AVOID !!! fake and faulty products, returns WITHOUT A REFUND, no communication after postage of return.. all I can do now is warning others.. got PS4 controller to find out one of the two manuals could not be calibrated and was pulling up all the time, could not reset, been told in the e-mail to send it back so I will be refunded even the postage, I sent it about six months ago, no communication ever since.. buy original stuff, more worth it than this fake crap..”
Helpful Report
Posted 7 years ago
Nonyobiz
Verified Reviewer
“Trust Pilot is not to be trusted. They will take a company being poorly reviewed who flags or requests to remove a review off and delete it. which its says on their profile they they dont remove reviews as long as its within the guidelines ect. Well I wrote a review on myfreecams which is a complete scam manipulation con site and wrote the honest truth what happened to me and outed mfc for what they are trying to pull on their site and trust pilot deleted my review for no reason and on top of that when i contacted trust pilot they never responded. If you write a bad review..the truth about a company and that company decides it will flag it so the truth doesnt come out trust pilot shouldnt take the review down especially if the company itself is requesting removal..duh of course the company doesnt want bad reviews. Trust pilot makes some kind of money off of some of these businesses and takes down bad reviews by request. They took mine down with no explanation. They support scam sites for money and also gets your information and sells it. how do you think free sites like trust pilot are up? they are not working for free its no different than facebook ect they make money of getting paid to delete bad reviews by the company who being reviewed request and by collecting anyones information who signs up on it and selling it. Sell it to all the public record sites that expose your information. Never put your real info in any of it and use a library when signing up for anything. Trust pilot is one of them and I wouldnt have ever found out if they had not taken down my review for no reason. tWhat it says on the site is a lie and the name is a joke. Dont sign up for trust pilot avoid the site dont support their little scam find another way to report a company this site is deceiving.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Many people were scammed by company Lux Style who would send you the products claiming that you ordered from them and demanding to pay, threatening court, ...After tens of reviews about this scam, all the reviews were taken down, as people who left the reviews could not provide order number. How could we provide the order number when there was no order. Thanks to this removals by TrustPilot, who knows how many people got seriously scammed.”
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Posted 7 years ago
Anonymous
Verified Reviewer
“Very biased ratings. Gave a company one star and was asked for evidence of a booking. Provided booking confirmation but still my review was removed as it fell outside guidelines.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“IF you can afford to wait for your watch go into jewellers where you will be charged approx £20 less than these cowboys. NEVER AGAIN they don't even need to pay the high prices that a shop would pay as they are in these little shakes. £80 for battery and could not even give the strap a quick polish they keep smiling while ripping you off.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“My opinion of a company not published as it fell outside their guidelines. Their guidelines prevent people’s truthful feelings about a rogue company being published.”
Helpful Report
Posted 7 years ago
Ivorian Biggen
Unverified Reviewer
“It's well known,trust pilot employees often write reviews”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“The honest review was taken down I won't trust any review”
Helpful Report
Posted 7 years ago
Richard
Verified Reviewer
“Will remove negative reviews for higher subscription customers. The more you pay the better your business will look.”
Helpful Report
Posted 7 years ago
Anonymouse For My Own Sake
Verified Reviewer
“Trustpilot alongside of Set TV have in just a matter of 4 days brought a 49% 1 star ratings up to 49% 5 star ratings. Trustpilot and Set TV have just started 4 days ago to even go back and post like they care. In other words they (Set TV) have typed in support staff comments like they care and also trustpilot allowed the same to even say that post were from re-sellers and haters!. Trustpilot and Set TV are a joke, they are untrustworthy to even have a reviews and ratings site. I know because I am the one who alongside a few others have been taking notes and watching this. Don't believe me? There will be more proof. I just want all to know that trustpilot is a joke and they cannot be trusted to be a review and ratings site!”
Helpful Report
Posted 7 years ago
AP Edinburgh
Unverified Reviewer
“I do use Trustpilot quite often, but have noticed that a lot of people seem to use the platform to scream abuse at companies they have a grievance with. Most of the time the grievance is simply that things did not go exactly as planned and they can't handle real life! I take the reviews on Trustpilot with a pinch of salt, I really just check it out as part of research when using a new company, so I know what sort of issues crop up a lot. I have never been asked by a company to leave a trustpilot review, I set my profile up myself and am very honest in my reviews.”
Helpful Report
Posted 7 years ago
Kieran
Verified Reviewer
“How can you trust a review platform which is paid by the companies you are reviewing? Answer... you can't. It's clear where Trustpilot's loyalties lie. Companies deliberately play the system by asking you to leave feedback immediately after your purchase but before you have had the chance to experience the delivery or quality. When this goes wrong then the negative reviews get taken off using a myriad of excuses - 'it's a fake review'; 'the (crap) service doesn't relate to us but our carrier'; 'it's not out fault your insurance claim was rejected - it's down to the underwriter,... etc etc. Trustpilot is unfortunately fast becoming a scammers' charter.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Trustpilot remove factual reviews if companies complain but ALLOW FAKE REVIEWS from company staff”
Helpful Report
Posted 7 years ago
Trustpilot is rated 1.5 based on 2,829 reviews
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