“Dear Sir / Madam.
I have been shopping with Truworths Greenstone malls for a long time,
Phumzile and her staff and manager are the most fantastic sales staff with remarkable service with so much of RESPECT for their customers. There was never a day I was refused help they have always assistance me in all in every way.
I have been to plenty of Branch, BUT Greenstone mall Truworths gives me an excellent service and I won't shop anywhere else.
KEEP UP THE EXCELLENT WORK TRUWORTHS GREENSTONE STAFF.
Thanking you,
Regards
Jenny Moodley
I thank the STAFF for all these years I have been shopping at Greenstone Mall,
From Jenny Moodley”
“Thank you Truworths mall of the south for friendly assisting me when I visited the store. Particularly thank you to Precious for your patience and kindness towards me as a customer. I appreciate all the staff in that store. Thank you! Thank you! Thank you :)”
“Sent someone to collect my truworth order and they were told they couldn't even though I spoke on the phone and let them know they could give it to them. We were also told entially that aslyum ID's were not accepted. If someone purchases something with their money and are treated as such. First and last time shopping online with Truworth .”
“Your online is very very slow. You have to wait for 10 minutes for a page to load. It makes it difficult for us who prefer shopping online. All these years it used to run smoothly until you did your so called upgrade which is more like downgrade. Again adding a delivery address is a nightmare. Paying for my account is no longer as easy as it's used to be, where I was able to pay online within a minute. I paid my account via EFT 2 days ago, and my payment still doesn't reflect.”
“I would to thank Mavis from truworths mvusuludzo in Thohoyandou for assisting me the way she did.
I have to attend a wedding on Saturday the 15th and I am based in Johannesburg. Found the dress that i wanted to wear but my size was sold out. Check on the internet if there is any in stock near malamulele or Thohoyandou. Found 1 in mvusuludzo.
Contacted spoke to Mavis and she assisted me. Spoke to her and explained my situation. And she assisted me and arranged that i can come on Wednesday but got to limpopo late on Wednesday. Called her again and made arrangement for me to be at truworths mvusuludzo in Thohoyandou Thursday morning. Went there today and I got my dress. She gave me the best service ever and I would like to take this opportunity to appreciate her. Mavis thank you so much”
“I received a truworths Account card to be activated by post with promotional vouchers. This is quite concerning as I did not request for an account and how on earth did Truworths get hold of my name, surname and Address. I do not have any retail accounts, and this is such an easy way to fall into the Identity theft trap. This coming from a reputable store just baffles the mind. An utter failure of complying to the POPI Act”
“Sh!ty material, poor quality and f#cked up hand work. Someone tell me why is this R750 blazer hand sewed like this & yet so expensive? The poor cheap material my God 😭!! Took it off at work only to realize this. WTF is this rip off all about??”
“I regret to inform this department about the poor service that I have received at Truworths Upington and I as a customer wanted to give them the opportunity to make this rite.
I bought a item for my wife last week as the slip is attached to this email, but the item had quite some errors and did not suit my wife's needs.I immediately questioned the products standard and durability of the product as my wife did not wear it once, but have put both shoes on at home to fit and removed it immediately because it was not comfortable. So upon taking it back as a customer with an account I thought I could be help. But to my disappointment the Manager Ruzan Bok, and Area Manager: Elkay Mkiva turned me away, forgetting to serve Truworths customers and at the same time loosing me to ever buying from Truworths again.
I myself is a Store manager at TFG and understand about how policy works and how important it is to serve our customers, but never have I expect this poor service from Truworths Upt. They would loose a customer instead of writing off a poor item”
“One thing about Them? They will not deliver. Worst service ever. I
I ordered shoes for my birthday (a week before it) it's been 3 days after my birthday and my order hasn't arrived. I think they are scamming me. I would give a rating of zero if I could.”
“Courier partners used for deliveries is not reliable. Courier partner is 20 minutes away from me yet my parcel has been with them for over a week. My order is over the delivery time frame. It seems like getting orders delivered to customers is no longer a priority. Order don`t only get delivered late it also gets delivered in drips and drabs. Truworths is dropping the ball when it comes to customer service.”
“Your app is really really slow, very frustrating plus your prices are exclusive of VAT, when you checkout there's VAT added...so LAME and poor...FIX your app ro be faster and include your VAT on the items prices coz we want to pay for what we see....sies man Truworths”
“Oxford Street, East London staff are amazing, service is excellent, friendly explain about items & payments. Yonelisa You rock girl… excellent customer service. Keep up the good work guys. Please shopping at Truworths branch Oxford💃🏻😁. Fiona”
“Your staff at truworths bayside is absolutely brilliant. Friendly very helpful and always ready to assist love going to this store they give a personalised service. The store manager is a assist to this store on 2 occasions I had issues with purchases and he fix and assisted and got my issue sorted with a smile and professionlism. With a store manager and staff like them this is easiest the best store to shop”
“Wow i wish i read tye reviews before placing my order, i ordered my shoes and got an sms saying the driver is on the way to deliver today 17 August 2022, i waited and now is even 16:45, so i called them to check what is happening, they say the driver got lost and will come tommorow and i did not get any form of communication regarding that. I am so so disappointed and do not know what to say.”
“I am so disgusted with Truworths. I'm a very loyal customer. I bought an Estee lauder foundation which was quite expensive. I bought it at the Menlyn store. The staff there were extremely friendly. The lady gave me a sample so I didn't open the box at all. Turned out the shade was dark for me. I took the foundation back to Witbank Highveld mall truworths to return it. I did not open the box. The manager at Witbank was extremely rude and arrogant. They opened the box and messed the cap with the foundation and told me that they couldn't exchange it because I opened the box. The foundation was intact. They took it behind closed doors and they were gone for so long while I was waiting for them. They are pathetic. The manager was ruthless and I've never seen a more arrogant woman/manager when it came to customer care. If this is how you treat customers who support your stores then I don't think I want to shop at Truworths anymore.”
