Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TURO is unprofessional at all, The driver canceled my ride when I was on the airplane for his personal reason and TURO has no support and backup at all. I had to book the rental car at airport. Stay away with TURO. plus the rental cost is not that cheaper than regular rental. not worth the risk.”

Helpful Report

Posted 11 months ago

“I had made an account this morning, was all verified and approved. I went to put in my information to rent a car and got signed out and banned from the site and they could not tell me why! I have never experienced anything like this, I am beyond dumbfounded. I will not recommend this business to anyone.”

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Posted 11 months ago

“they took my money and cancel my trip automatically , it’s scam”

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Posted 11 months ago

“They promote predatory car renters with hidden fees and ridiculous false claims. If you are thinking about renting a car, don’t do it. Go with a legitimate car rental company.”

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Posted 11 months ago

“Turo is terrible with their customers. I rented a car for a vacation, got pulled by a police officer because the tags of the car were expired for 8 months. Turo didn’t care and neither the host to replace the car, created lots of stress during what supposed to be a relaxing time. Their customer service is all overseas and most of the time it is difficult to understand the language. Terrible company and terrible Hosts!”

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Posted 11 months ago

“Turo canceled my reservation for no reason and has me locked out of the website and when I call them they don't know why it was canceled and they will get back with me. Then I read all the negative reviews this company is nothing but a scam”

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Posted 11 months ago

“Turo is largely an awful service where you have to deal with two parties to resolve any issues and the hosts are awful with 1) maintenance, 2) keeping proper record of condition of the vehicle, 3) will try to charge YOU for the previous two as the "proof" according to Turo's contract is that you are responsible for any damage potentially that occurs while under your lease agreement unless they decidedly otherwise. Their contract is largely a scam written in such a way to basically ensure any liability is deferred to either you ultimately or the host with the potential of being screwed over royally if they decide you are in the wrong. The back and forth along with interacting with customer service is also awful with any savings being replaced with outright hassle over a stupid company that shouldn't exist.”

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Posted 11 months ago

“I thought bringing a vehicle back early was a good thing but it wasn’t! Originally was supposed to have 1000 miles but bring the vehicle back 5 hours early and it drops to 800 miles! If you rent the vehicle and are at or under your miles! DO NOT RETURN IT EARLY!!!!!”

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Posted 11 months ago

“We just completed our 19th trip with Turo over the past 12 months, and it will be our last. We’ve canceled our account and will be returning to traditional rental cars. Turo systematically shields unscrupulous hosts at the expense of their guests - we've seen this multiple times. Most recently, we were unfairly charged $31 for the host's early drop-off (over a day before our scheduled trip) and another $25 for their late pickup. Despite Turo's policy requiring hosts to clearly disclose parking fees and responsibilities, this was not done in my case. When I disputed these charges, Turo sided with the host, ignoring their own policies and the clear evidence I provided. It's evident that Turo prioritizes protecting hosts who generate fees over the fair treatment of guests. This experience was the last straw.”

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Posted 11 months ago

“Turo allow a host to charge a guest almost 500 dollars for a cracked windshield, after the guest called around they discovered the windshield was actually 315. Terrible service!”

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Posted 11 months ago

“The WORST customer service on the planet!”

Helpful Report

Posted 1 year ago

“TURO HOSTS SCAM YOU!!! As a responsible consumer, it is essential to address issues promptly when encountering a malfunctioning product or service. In this case, the car key slipping into the middle console of the Tesla during a reservation caused significant inconvenience and ultimately left the driver, myself, stranded in Charlotte!! When reaching out to the host, for assistance with resolving the car malfunction, it is expected that he would take responsibility for ensuring that his vehicle is in proper working condition. However, his unwillingness to help and failure to provide adequate customer service reflects poorly on his professionalism and commitment to guest satisfaction. Furthermore, the lack of support from the customer service line in resolving multiple dispute calls only adds to the frustration and dissatisfaction of my experience with Turo because of this host. It is imperative that steps are taken immediately to escalate this issue with Ivan and address any unjust charges being imposed. In conclusion, as a paying customer utilizing a rental service such as Turo for transportation needs, it is crucial that hosts like Ivan prioritize guest safety and satisfaction above all else. The inability to resolve car malfunctions in a timely manner and refusal to provide adequate support only serve to tarnish their reputation and deter future business opportunities. SCAM!”

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Posted 1 year ago

“Wish you could rate 0 stars. Terrible experience. Spent way to much time calling Turo about all these added charges. Was billed one amount and then after I had over 90.00 dollars in addition to what I should of paid. Added a chair called they then removed the chair fee which was wonderful since I didn't add a chair BUT they added a 65.00 dollar change fee. Called back again. Charged air port fee after I was not charged for that fee since the airport we picked up the car from does not charge Turo a fee. Called back again for that. Then the charged me 3 days of airport parking. Which I picked the car up when I was suppose to and shouldn't of paid 3 days of airport parking but had to pay it to leave the airport with the car. Called again about that. Will never use Turo again. The host on the other hand was fabulous!”

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Posted 1 year ago

“We just had the worse experience!! Never use TURO! We borrow the car on Saturday and the engine broke down on Monday. The car started to jump and making a weird noise. Suddenly, the Engine light lit up, showing " REDUCED ENGINE POWER". We stopped the car, and all icons lit up, the car was jumping and making horrible noise. The liquid was dripping from beneath the car as well. We called the customer service which tow away the car. It was just scary, we could have had a car crush on the highway from Vancouver to Banff. We got stuck in Banff with all our camping gear, bags and forced to take 11 hour long bus ride back. Our vacation is ruined completely. Never trust TURO!!!”

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Posted 1 year ago

“I was a host with Turo they are a rip off company and I do not advise anyone to go with them. I had 5 cars with them and I lost because they charge me fees more than paying me.”

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Posted 1 year ago

“The company practically rapes those that rent cars. It's not profitable in most instances. Use a service that values the host. Customer service is a bear...get ready to spend atleast an hour on the phone if any issues arise.”

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Posted 1 year ago

“I was a turo host and rented my new car for 7 months . at first guests were nice, kind , well behaved , we'll informed. And not until young guests rented it out , acquired thousands of miles, smoked weeds , tobacco, lots of trash, didn't pay tolls, and when I reported it to Turo, we got their response within that day and said , guests didn't respond the request, and Turo immediately closed the case. The second Guests, rented it out , after 3 hrs and Guests arrived to their destination, she called and states that the car was making a loud noise, we told them just bring it back and check the vehicle my self. Our car is only month old , Guests replied by saying,I'll bring it tomorrow since the concert is done, and dont wanna be charged. I had the dealer checked the car and said it's perfectly in top notch. The Guests not only don't want to pay rent, she didn't pay the tolls either. Again reported t to TURO and turo said the guest didn't respond and for that we closed the case .”

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Posted 1 year ago

“I booked a 2022 malibu Chevy well I didn’t know the car had GPS went camping and was accused of stealing the car. Turo never le communicated with me and the owner of the car was such a jerk. I went camping and there was no service my whole trip was ruined and then when I saw they tried to charge me money for who knows what. I called and they said they would look into it and ultimately they canceled my account and now I have to pay for something i don’t even know. This is so messed up”

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Posted 1 year ago

“bad rules, Not organized , really a good example of a scam. I booked it once and ever repeat it again, and I advice everyone NOT TO USE THAT APP, they deceive you and get too much money from you and form the car owner then when a problem happens they misbehave and ask you to pay for something you didn't do, and they accept very bad cars, and they get much money and lie to you saying there is insurance but they steal the money.”

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Posted 1 year ago

“Everything went wrong from the beginning, I was giving a stinky car and dirty in the inside, seats were heavy stained and the car had a smell like a skunk 🦨, even though I let them know that the car was stinking and very dirty. After I returned the car earlier, after a few days I got an additional fee for smoking $154.00 Nobody in our house had ever smoked! I’ve been disputing this charges since 3 weeks ago, my host Jessi Lopez was an absolute disgrace, I would never rent a car from turo again! This host stays in Oak lawn by cicero and sw hwy, please be careful this host has history of always changing extra fees, and he pockets the money and don’t ever gets his cars cleaned!”

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Posted 1 year ago

Turo is rated 1.3 based on 1,001 reviews