Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,129 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience with Turo, I rented a car that did not have a spare tyre. It never occurred to me to check, who rents a car without a spare? So, I had a flat, it took for ever to send someone over, and they are still asking me to pay for the tyre. Never using Turo again.”

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Posted 1 year ago

“Turo’s customer service experience has been disappointing, with many representatives from the Philippines call center appearing confused or unprepared. The wait time for resolving a query can extend to an hour. Even after a week of following up with customer service, the issue remains unresolved. All I receive on each call is a new ticket number. It’s quite frustrating! This situation highlights the need for Turo to consider employing staff based in their operating countries to improve understanding and service quality. Relying on less expensive customer service solutions risks damaging the brand's reputation.”

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Posted 1 year ago

“I rented a vehicle and paid $1,000. They canceled it 2 days before my trip but I never got a text message they sent me an email. I don't read my emails every day. My money was tied up for 3 days. That's a lot of money to tie up. I never used hero before and I never ever will again. I would never recommend this I sat on the phone at the Chicago airport for 2 hours and they were not able to help me get another car. I rented from Enterprise and it was cheaper and so much easier.”

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Posted 1 year ago

“Beware!! You have no protection as a customer/renter. Hosts are random people renting out their cars and you're at the mercy of how they run their own business and do maintenance on their car. There are absolutely no regulations. I rented a car two months ago, then the driver randomly charged me for parking two months later. I talked to support and the driver has SIX months to submit claims against you. It's insane. You're better off renting a car from costco or another professional car rental company where you're covered and they won't charge you for fees after. All of the fees etc, add up and you actually don't save that much money compared to normal rental companies. Please think this over before you get into a bad situation.”

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Posted 1 year ago

“First time using Turo. Horrible experience. Such a scam! Avoid at all costs!”

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Posted 1 year ago

“Crooks! I rented a vehicle and took immaculate care of it. 2 days after returning it I was charged a $160 fee for having a pet in the vehicle, WHICH NEVER HAPPENED. They must have found a few pet hairs from our clothing since there were dogs in the house we stayed in and decided to use it as an opportunity to get more money. I disputed the charge through Turo to no avail. Fortunately my credit card company found in favor of me so I’m off the hook. But I will never use Turo again and will tell all my friends and clients not to as well. BEWARE.”

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Posted 1 year ago

“We didn't even have the experience the guy was probably a scammer and not only to boot has my info I don't even think this app has a no screenshot photo policy or I.t code for it . Also the lady that spoke to the payer was extremely rude, unethical and if I was in his position I'd call the fraudulent department. I don't want any response back nothing said will change the experience we had with the host and the one customer serves rep . This was a beach trip and on top the guy took the money and canceled the car . The host canceled not the payor so all in all the review star is to high for my liking. I just pray for there sake that my info was completely erased from the system and that host and the contract this company has with them needs to be revoked . Doesn't matter how long they have had it they have probably done this before and gotten away with it . It was too sketchy and from work through professional in the car industry they say it's risky . So here is my review since it was cancled and i was the driver i have no more to add from now I go to a BBB CERTIFIED company cause anything can be claimed by the host that a renter did but most likely didn't seems like a good way to scam .”

Helpful Report

Posted 1 year ago

“They are fine with car host cancelation at the last minute leaving customers to scramble to fine available car alternatives. Host ratings are not effected by last minute cancelations as long as host says reason is "mechanical". There support is horrible also... bunch of kids in some country that has difficulty with English. Avoid!”

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Posted 1 year ago

“SCAM AND WORST SUPPORT EVER! someone buy this company so there can be better people that dont just care about money”

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Posted 1 year ago

“After I told my niece how Turo was she wanted to give them a try. She rented the car for two days not knowing about all the fees and stuff. She said they charged her card $472.16. She told them she wanted a refund and they refunded her $200 and something dollars and told her she would get the rest when she returned the car. Mind you she didn’t even get the car. Now they’re talking about 3 to 5 business days before she gets the rest!! I’m telling y’all Turo is a mess!!! Y’all better go in to these other rental cars because Turo are a bunch of crooks!!!”

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Posted 1 year ago

“Don’t ever rent from this company. They’re terrible and have terrible hosts. First time using Turo and the host named “Artem S” was unnecessarily rude and at the end of the trip he was forcing me to give him a 5 star rating watch I refused. The next morning after returning the car back he lied to Turo and said I damaged the side of his car which was a big lie. The host was there when I returned the car and inspected and checked it before ending the trip and he told me I could go. But all of a sudden he lied I damaged his car cause I did not give him a 5 star rating. And I’ve explained to Turo and showed them proof yet they are still trying to charge me. Very bad company. Please stay away from this company and the host. His name is Artem S”

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Posted 1 year ago

“https://www.facebook.com/share/p/eNCdzz8zkDCjxLfF/?mibextid=qi2Omg Scam artists”

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Posted 1 year ago

“I would NEVER USE TURO AGAIN. They have admitted to misidentifying my license classification and now will not refund my cancellation fee. Even though they cancelled my booking. I have spend hours upon hours upon hours on their chat support to rectify however to no avail. They pass you around to different departments continuously to pass responsibility. It’s an absolute joke this company and extremely expensive and just applauding service. The new excuse today is that my name didn’t match the original booking. Which is false and was not correct and they won’t show evidence of that. Avoid at all costs. They do nothing but make your life a living hell. AVOID THIS PATHETIC COMPANY”

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Posted 1 year ago

“EVERYTHING went wrong. Car Owner is a LIAR who filed a false damage claim. The company itself is all offshore when dealing with customer service. I have been disputing the false damage claim with pictures as proof of the false claim and they charged my credit card over 6000 dollars while also trying to make a claim with my insurance company. I cant get a straight answer and all employees speak terrible broken english....who can help with this kind of bad business? Why do we let foreign companies do business with us and not be accountable to any standards of ethics. NEVER AGAIN would I rent from this company! RUN!!!!!!”

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Posted 1 year ago

“Oh my goodness I rented a vehicle. $1,100 was leaving on my trip today and figured I would go on to my churro app and see exactly where to pick up the vehicle. They said it was canceled.. when I called them they wanted to rent me a vehicle that was a lot smaller and instead of $1,100 I would pay $1400, but I had to wait 2 hours for it to get to the airport. I pulled up on my app Enterprise and rented the vehicle for $900, it's a beautiful big vehicle that sets seven. NEVER AGAIN.. I would not recommend. So frustrated! That 2 hours on hold with the guy fron Turo. They would not help find a vehicle for the same price.”

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Posted 1 year ago

“Turo regularly screws the hosts. Turo always sides with the renter no matter how terrible they are. Damage to car; late returns, fees, tolls, gas etc. The host ALWAYS loses. Now they are implementing more ways to screw the host if they need to cancel. Terrible. Gouge prices, poor customer service. Worst”

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Posted 1 year ago

“I rent a car from All-Star Host Christopher D. Omaha, nothing was said that I would have to pay to get car out of garage until after the booking. He than said it would be $13.00 so I figured ok but when I went to exit the garage it was $30.00. So now 8 weeks later I get an invoice for $15.45 for them picking up the car. I disputed it thought he should eat the charge and next thing I know I was charged for it. I am going to dispute the charge with my credit card company so I don’t think I will ever use Turo again.”

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Posted 1 year ago

“Worst! worst! worst! Turo charges almost twice as shown on the booking. Can you imagine they charge an Airport fee 60.00 $ and a Travel fee of $55.00 on top of the booking fee and tax? They always work for the interest of their host. Don't care about the clients. I never retake their service. Turo is supposed to know we have lots of options in the market. I never recommended Turo.”

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Posted 1 year ago

“I rented from turo but then my flight was canceled so I had to cancel because Im in dallas and where I rented from was in florida after that they banned me from rented because the agent put no show how is that when the flight was canceled as long as I get my refund then they said something about My license which is false”

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Posted 1 year ago

“This app is a fraud I returned a vehicle with no issues two days later their trying to charge me a 500$ deductible for a scratch that was most likely there already . buyer beware of this fraudulent company. Just go to the better business bureau and look at the complaints!!!!”

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Posted 1 year ago

Turo is rated 1.3 based on 1,129 reviews