Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,098 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,098 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are fine with car host cancelation at the last minute leaving customers to scramble to fine available car alternatives. Host ratings are not effected by last minute cancelations as long as host says reason is "mechanical". There support is horrible also... bunch of kids in some country that has difficulty with English. Avoid!”

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Posted 1 year ago

“SCAM AND WORST SUPPORT EVER! someone buy this company so there can be better people that dont just care about money”

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Posted 1 year ago

“After I told my niece how Turo was she wanted to give them a try. She rented the car for two days not knowing about all the fees and stuff. She said they charged her card $472.16. She told them she wanted a refund and they refunded her $200 and something dollars and told her she would get the rest when she returned the car. Mind you she didn’t even get the car. Now they’re talking about 3 to 5 business days before she gets the rest!! I’m telling y’all Turo is a mess!!! Y’all better go in to these other rental cars because Turo are a bunch of crooks!!!”

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Posted 1 year ago

“Don’t ever rent from this company. They’re terrible and have terrible hosts. First time using Turo and the host named “Artem S” was unnecessarily rude and at the end of the trip he was forcing me to give him a 5 star rating watch I refused. The next morning after returning the car back he lied to Turo and said I damaged the side of his car which was a big lie. The host was there when I returned the car and inspected and checked it before ending the trip and he told me I could go. But all of a sudden he lied I damaged his car cause I did not give him a 5 star rating. And I’ve explained to Turo and showed them proof yet they are still trying to charge me. Very bad company. Please stay away from this company and the host. His name is Artem S”

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Posted 1 year ago

“https://www.facebook.com/share/p/eNCdzz8zkDCjxLfF/?mibextid=qi2Omg Scam artists”

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Posted 1 year ago

“I would NEVER USE TURO AGAIN. They have admitted to misidentifying my license classification and now will not refund my cancellation fee. Even though they cancelled my booking. I have spend hours upon hours upon hours on their chat support to rectify however to no avail. They pass you around to different departments continuously to pass responsibility. It’s an absolute joke this company and extremely expensive and just applauding service. The new excuse today is that my name didn’t match the original booking. Which is false and was not correct and they won’t show evidence of that. Avoid at all costs. They do nothing but make your life a living hell. AVOID THIS PATHETIC COMPANY”

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Posted 1 year ago

“EVERYTHING went wrong. Car Owner is a LIAR who filed a false damage claim. The company itself is all offshore when dealing with customer service. I have been disputing the false damage claim with pictures as proof of the false claim and they charged my credit card over 6000 dollars while also trying to make a claim with my insurance company. I cant get a straight answer and all employees speak terrible broken english....who can help with this kind of bad business? Why do we let foreign companies do business with us and not be accountable to any standards of ethics. NEVER AGAIN would I rent from this company! RUN!!!!!!”

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Posted 1 year ago

“Oh my goodness I rented a vehicle. $1,100 was leaving on my trip today and figured I would go on to my churro app and see exactly where to pick up the vehicle. They said it was canceled.. when I called them they wanted to rent me a vehicle that was a lot smaller and instead of $1,100 I would pay $1400, but I had to wait 2 hours for it to get to the airport. I pulled up on my app Enterprise and rented the vehicle for $900, it's a beautiful big vehicle that sets seven. NEVER AGAIN.. I would not recommend. So frustrated! That 2 hours on hold with the guy fron Turo. They would not help find a vehicle for the same price.”

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Posted 1 year ago

“Turo regularly screws the hosts. Turo always sides with the renter no matter how terrible they are. Damage to car; late returns, fees, tolls, gas etc. The host ALWAYS loses. Now they are implementing more ways to screw the host if they need to cancel. Terrible. Gouge prices, poor customer service. Worst”

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Posted 1 year ago

“I rent a car from All-Star Host Christopher D. Omaha, nothing was said that I would have to pay to get car out of garage until after the booking. He than said it would be $13.00 so I figured ok but when I went to exit the garage it was $30.00. So now 8 weeks later I get an invoice for $15.45 for them picking up the car. I disputed it thought he should eat the charge and next thing I know I was charged for it. I am going to dispute the charge with my credit card company so I don’t think I will ever use Turo again.”

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Posted 1 year ago

“Worst! worst! worst! Turo charges almost twice as shown on the booking. Can you imagine they charge an Airport fee 60.00 $ and a Travel fee of $55.00 on top of the booking fee and tax? They always work for the interest of their host. Don't care about the clients. I never retake their service. Turo is supposed to know we have lots of options in the market. I never recommended Turo.”

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Posted 1 year ago

“I rented from turo but then my flight was canceled so I had to cancel because Im in dallas and where I rented from was in florida after that they banned me from rented because the agent put no show how is that when the flight was canceled as long as I get my refund then they said something about My license which is false”

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Posted 1 year ago

“This app is a fraud I returned a vehicle with no issues two days later their trying to charge me a 500$ deductible for a scratch that was most likely there already . buyer beware of this fraudulent company. Just go to the better business bureau and look at the complaints!!!!”

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Posted 1 year ago

“Closed my account and I have no reason why because I have never used them. 🖕🏽🖕🏾”

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Posted 1 year ago

“Never rent with Turo. This week picked up a car from a Indian Turo host and car wouldn't freaking start. Guy had to call roadside assistance. Then A/C blew cool not cold air and was sweating in 100 degree Texas heat. Then fuse was blown in cigarette lighter so couldn't charge my cellphone. Then car had horrible backend rattling noise. Then currently in a different Turo car and car has died four times already and the AC just went completely out in 100 degree Texas. https://ibb.co/9gDS2Db Customer service is a f-cking joke in a third world country with voip horrible connections, massive hold times, and they can barely speak English.”

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Posted 1 year ago

“I rented a Chevy Suburban and everything was set - on the front end everything was great. Got the vehicle the night before to pack, etc...Started driving and 80 miles into our 600 mile trip we noticed the transmission slipping. Was told to go to an O'reilly's and have them run a diagnostic on the vehicle. Done - transmission errors came back. was told it is safe to drive. Continued - 50 miles later slipping again. finally took matters into my own and used Manual gear 3 and was able to make it to my destination @ 55mph only. Arranged to have the vehicle towed back to owner; however, was told that Turo can not find me another vehicle until the broken one was picked up (48hours later). Now is where the real problems started. Once at my destination Turo doesn't rent one way rentals...how am I supposed to get home? Again, Turo no help at all!! I had to book a one way rental from another car rental company and take a private car service (uber and Lift not available in this remote area) for $522 one way to pick up the new car. Long story, sorry but never again will I rent from Turo!!”

Helpful Report

Posted 1 year ago

“Sketchy means of picking up car at airport and getting ripped off by host. We’ve rented with Turo prior to this recent trip at the same airport. Previous host used a type of valet parking service that was included in the price of the rental, so no hidden fees. The host we’re dealing with now parked the car in the paid parking lot, which was not listed in the description. The car sat for 7 hours prior to check-in time in the lot, 9 hours before we could pick it up due to a flight delay. The keys were left under the windshield wipers, which took time trying to get out - this was the initial annoyance, because it seemed sketchy and was so unlike our first Turo experience. When I reached out to the host regarding the parking fee, he told us too bad, it’s our responsibility. Reaching out to Turo also didn’t help. Their rules clearly state that the guest is responsible for fees incurred DURING the rental. Well, the car was parked 7 hours prior to my rental time, how is that my responsibility? Why did I not know the car would be left in a paid parking garage? How is it fair that host is in control of drop-off, which determines the cost of parking? And again, NONE of this is clearly listed in the description. How does this company continue to do poor business without consequences? This will be our LAST time using Turo and will be sure to warn others from using it too.”

Helpful Report

Posted 1 year ago

“Two weeks out from our trip, we booked a black 2014 Chevy Tahoe from Shahed. At 3am on the day of vehicle pick up, I was awoken by a text message from Shahed saying he canceled the trip. I messaged him to ask why and he claimed that Turo had made a huge error and that he was on the phone with them trying to figured it out. He said he would get back to me. In the meantime, I contacted Turo customer support, and the rep said there was no known reason for the cancelation and that they would contact Shahed to rebook. After 10 minutes of waiting, Turo customer support said Shahed was not answering their calls or messages; at the same time, Shahed was responding to my messages, telling me to follow the instructions of Turo customer support to rebook. Long story short, Shahed with the black 2014 Chevy Tahoe canceled our trip and then reposted his vehicle as available for twice as much money than we were paying. To put it plainly, Shahed is a scumbag. At about 4am on the day of vehicle pick up, we booked a new vehicle through Turo customer service - a white 2018 Toyota 4Runner owned by Rodrigo. The customer service agent was as accommodating as possible and booked the new, more expensive ride at the same price as our original booking. That same morning - the day of pick up - at about 9:30am, I received a message from Rodrigo saying he had canceled the trip because the vehicle was overdue for maintenance. He said, "Sorry about that." Yeah, me too, Rodrigo with the white 2018 Toyota 4Runner. At the very least, you are irresponsible. After speaking with Turo customer service again, we learned that vehicle owners are not allowed to do this without submitting proof to Turo that the maintenance was needed and/or done. Rodrigo's vehicle was suspended by Turo until further verification of needed maintenance. Mid-morning on the day of vehicle pick up, we booked a new vehicle through Turo customer service - a white 2023 Nissan Armada Platinum owned by Corona Nissan - at the same price we were originally scheduled to pay for Scumbag Shahed's old Tahoe and Irresponsible Rodrigo's neglected 4Runner. That afternoon, we drove 30 minutes to Corona Nissan to pick up the Armada. The vehicle waiting for us looked like the right vehicle, but had the wrong license plate and was an SL instead of Platinum. Long story short, after close to an hour of sorting out the confusion with Turo, we were not supposed to get the Platinum model, so we went home with the SL vehicle. This would have been fine except that when we go the vehicle home, we discovered it was infested with ants. Another 30 minute drive out to Corona and 30 minutes back, with time-consuming confusion in between (all due to Turo, not Corona Nissan), we went home with the Platinum model. The vehicle was in excellent condition, was the perfect size and fit for our family road trip, and we could not have been more satisfied with the vehicle. To be clear, the people who helped us at Corona Nissan were wonderful. We will gladly do business with Corona Nissan in the future. All of the issues and confusion we had with the rental were strictly with Turo and the two individual vehicle owners who canceled our trips last minute. It's unfortunate that I'm unable to leave reviews with those individuals (since we never used their vehicles). In the end, we were blessed with an even better vehicle than Shahed's Tahoe or Rodrigo's 4Runner, and we are lifelong fans of Corona Nissan. We will never use Turo again.”

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Posted 1 year ago

“Horrible car broke down on me”

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Posted 1 year ago

“Turo said I owe $500 for damage to Tanya serviced.”

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Posted 1 year ago

Turo is rated 1.3 based on 1,098 reviews