Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked 24 hrs in advance. Took an Uber to the hosts location. Host was not home. Tried to cancel the reservation but there’s a 30-minute grace period before Turo will take action. So I sat on the sidewalk for 30-minutes waiting. Terrible policy & bad business. Zero stars.”

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Posted 11 months ago

“They sent me a discount coupon to try them for $50 off. When I went to book it the next day, the coupon did not work. Cannot get any help from support. Just a stupid Chatbot that goes around in circles. Never get you a person to resolve anything. I am uninstalling turo app and going back to rental car companies.”

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Posted 11 months ago

“I have rent the car 05/05/2024 And hi charge me ticket for 05/06/2024 So nobody he check the date just charge for wrong dates”

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Posted 11 months ago

“Getting SCAMMED ON TURO. . I’m an all star host. Noticed me bank information was changed after I had an issue WITH TURO. All my money around $4000 was diverted to someone else’s account. They could care less. Won’t give me information were my money is going to. Said escalded and just ignored me. Service people say to bad. Pretty easy won’t say where money was sent. Pretty easy request.My only Income retired. Turo cares less. Internal scaN.”

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Posted 11 months ago

“I will never use Turo again. I selected the $500 deductible, never expecting to need it. I was rear-ended as I exited a freeway. The other driver was completely at fault as he hit me while I was yielding to oncoming traffic. This occured Feb 27th. Today is July 1st and Turo is still refusing to refund the $500 they charged my debit card, a card I HAD NOT USED WITH THEM. Their claim is that even though I provided the receipt from the other driver's insurance showing paid to the host (copy provided over a month ago and payment was made in March), they haven't verified it was paid. And I may be liable to pay any difference if MY insurance doesn't pay. NEVER AGAIN! I loved the host. He was amazing - more concerned about our safety and well being than the damage to his vehicle. It's TURO that's the problem. ”

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Posted 11 months ago

“Old car was very uncomfortable to drive. Lights and dashboard alerts did not work properly. The car jerked when changing gears. Was slow to accelerate. I was accused of smoking from burning incense in the car as air freshener. I communicated this to the host but he left a negative review for me anyway. I was charged almost triple the rental fee.”

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Posted 11 months ago

“A renter returned my vehicle damaged, instead of following their contract and fixing the car, Turo canceled my account and refused to repair the vehicle. Now I am left with a damaged vehicle with no means of repair and no help from Turo. Horrible company and service to the people who make their profits possible.”

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Posted 11 months ago

“host lying and turo just taken money ... My granny 85 yrs old ... we returned car two days early...and host said granny burned the seat with a cigarette... the spot was so small had to blow it up .. to see .. the location of the spot was hip area.. tried to hit her card for 1500 dollars..turo was ok with this ..even with proof of the car pictures ...turo tried and the host lied ... Had to call bank ... who she has banked with since 1989 .. EASY FIX FOR THEM ...TURO TRASH ..AND THE HOST IS A LYING ASS ...PUNK ...”

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Posted 11 months ago

“This is related to one of the incidents when I rented my vehicle for a US trip from Canada. The worst company to rent a car from. Their specialized team investigating cases conducts fraud and makes money. Without even a proper case resolution about the danages, they were so eager to charge my credit card. Upon asking for actual receipt of how my money was used, they denied saying that it is the host's responsibility as per their terms. It is everyone's right to get the actual copy of the invoice but this company foolishly works on estimates which are clearly an indication of fraud. I am seriously wondering if they are really into Money Laundering activity as actual invoice would be needed to show the source of income however by not producing the actual invoice - it is a matter of deep concern. I had requested the copy of actual invoice several times but they didn't help. The management of this company should be punished for fraud activities. Also, it will be a nice experience for the specialized team to investigate the Money Laundering and fraud case for their own management. Will never rent again from Turo and I would request everyone to not to engage with this shameful, fraudulent company for any rentals if you are really concerned about your hard earned money. They are big cheats. Even if they have made money from me through fraudalent activity, they won't go far. Don't even deserve 1 star. I am posting this review so others are careful and do not fall in their trap. Avoid this company at all costs.”

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Posted 11 months ago

“Very unprofessional host and app in general”

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Posted 11 months ago

“Been waiting for a call back from a “supervisor” for one day already. Contacted them via chat and phone 4 times, no solution for 4 issues with my active reservation. The worst customer support I have experienced in years. Complete joke of a support staff, outsourced to some asian country. Unbelievable. They only lie to you to buy time while everything gets worse. Never using Turo again.”

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Posted 11 months ago

“I've been trying for weeks to get a refund to no avail. Neither the company or the host are interested in assisting.”

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Posted 11 months ago

“Fraction of the price? I went with an actual rental company. Same vehicle with less protection by turo cost more than the actual rental company, what gives”

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Posted 11 months ago

“My very first rentals and the host Abdel tried to scam me out of money weeks after the car was returned and Turo is trying to help them scam me out of money. Except I have proof that Turo and the host lied in regards to toll charges. I wonder how many people they do this too. I disputed my charges that I am 100% fully aware I was incorrectly charged for with the bank and got my money back and now Turo suspended my account while the host that is Scamming people out of money is still renting cars. Shame on Turo they lost a good and consistent customer. Now I will make sure everyone knows this company is fraud. Look at all the other reviews. They are all about the same thing. Them scamming people out of money.”

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Posted 11 months ago

“My first time that I rented an vehicle with Turo was with a guy name Allen which was a Rav 2016 SUV the first thing he said to me was don’t drive my truck like you’re crazy treat it as your own he didn’t speak and wasn’t friendly at all so I looked at him and didn’t say anything the only reason I took the truck bc it was a surprise rental from my daughter and son & law and didn’t want to waste their money I only had Allen’s truck for only 1 day and 13 hours bc his beam around his rim was broken an made the air to go out his tire we called roadside assistance it took them over 5 hours just for them to return it back to the owner so I communicate with Allen the whole sent him pics of every show him what everything looked like talk with Turo about all this even told them that he was harassing me calling me all time of the night I’ve even told him let’s keep this professional and that I will be talking with Turo on here out but Allen just kept on sending messages voice calling blowing up my phone then he put pics on the website talking about I damaged something under his truck then he waited 20 something days later after I rented from a couple more people and put up a another pic saying I damaged his gas tank really why are you still looking on my profile Allen why my son & law was charged over $1k just for 1 day and 13 hours Turo kept lieing to us about talking to corporate they never gave them my information they have banned me from Turo they have took Allen’s side so what was the point of me providing my proof to do they locked me out of my account the last two cars I had gave me 5 stars and I did the same I treat people and their stuff as if it was my own if I had a lawyer I would contact them regarding this Turo should be ashamed of themselves for treating me this way because the customer supposed to be right depends the situation because I have a business an in order for your customer to keep coming back you have to make them happy or pleased with what they are buying from you right is right and wrong is wrong all day long But Turo and Allen will get what’s coming to them because what goes around comes back around but I pray that god will fix this for me . But don’t I mean don’t rent from this person Allen trust and believe me I’m not the first person nor will I be the last person he has done this to. Also I show him his tire pressure he had in his tires as well as the beam being broken with knots in his tire because if I ran over something why when the roadside assistance put air in his tire it stayed in there.”

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Posted 11 months ago

“Sorry does not have any concern for the welfare of their host. They will leave you high and dry. Don't do it.”

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Posted 11 months ago

“My husband rented a car from host Damon , it was a 2014 Chrysler 200 . When he picked up the car everything was fine until the brakes started to make a loud noise every time my husband put on my brakes. I informed the host after returning the car and I gave the host a bad review. The host sent a invoice for 500.00. 166.00 and one for 32.98 , stating we had damage the car and cleaning fees. The host admitted to renting the car out to a guest for a whole month he didn’t check the car maintenance or anything else now he wants to say we damaged the car”

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Posted 11 months ago

“Host Jason B canceled my car rental last minute when I had to be out of town for a funeral. I would never rent from Turo again. They are very unreliable. Please save yourself the headache and go elsewhere.”

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Posted 11 months ago

“Took our money didn't provide any service. The worst customer service ever. Save your money book with someone else.”

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Posted 11 months ago

“Turo Lost my business forever over $37. Summary: Turo does not protect the customer from shady hosts who falsely advertise, have poor business practices, and unprofessional customer service. SEATAC | Triple9 Luxury Rentals I rented a car through the Turo app for a 6/16/24 6:30pm pickup at SEATAC airport in Washington. When finding this vehicle, I filtered by "no airport pickup fee" in the Turo app. I booked a car from Triple9 Luxury rentals (https://triple9express.com/about). Upon arrival at airport, the host, Triple9 Luxury Rentals, messaged me pick up instructions to pick up car in airport parking lot 1M space 30. As they advertised free airport pickup, I assumed that is what I was getting. I assumed based on precedent set by previous Turo rental experiences, that the pickup option provided was what worked best for the host as they manage many vehicles in their inventory. I unlocked the vehicle and proceeded to the exit. Upon exiting I was charged $37 for airport parking. The car I booked was parked in the parking ramp at 3:15am that morning - 18.25 hours earlier. In the vehicle description, as acknowledged by host and Turo, the host stated that they had free airport pickup by taking a free shuttle to the nearby Hampton Hotel. At the time of pickup, they only gave me the airport parking pickup option. They did not give me the free shuttle to Hampton Hotel pick up option. As I was expecting free airport pick up, as advertised, I assumed this pickup option was free and the option that was most convenient for the host. I did we agree, to pay a $37 parking exit fee. BTW Turo, stating in a vehicle description general language such as “customer is responsible for all airport parking fees” is not a valid contract or meeting of the minds. When I brought this up the host, they refused to take any accountability. They were completely unreasonable. When I called Turo, they said that they acknowledge my situation and the facts presented but they cannot do anything and that I would have to speak to the host. Net resolution, Turo just lost my business forever! …over $37. More Fun Turo Stories… As a regular Turo user, I learned quickly that pickups and drop offs with Turo has the feeling of shady back-alley illegal transaction. At LAX for example, one hosts messaged me prior to pick up with instructions to take a free airport hotel shuttle to a nearby luxury hotel where someone would pick me up, drive me around the corner from the hotel and give me the keys to the vehicle that was parked there. In another instance, I was instructed to take a free airport parking shuttle to offsite parking. Once there I was messaged that the car was not in its space as originally texted and that someone would drive up shortly outside the parking lot so I could avoid paying the parking exit fee. In each case, all hosts (except for Tiple9) understand that competitors like rental car companies, Uber, and Lyft have free and convenient airport pickups and they are further aware that all customers want to avoid the exorbitant airport pickup fees and communicated free options accordingly - even if those free options require some flexibility and leaps of imagination. In April 2024, I booked a Turo for pickup at LAX. Once I got to the offsite parking structure and space the car should have been, the host messaged me that they canceled the booking due to “maintenance” reasons. Neither the host nor Turo offered any kind of compensation for such an inconvenience. It was up to me to book another Turo, change my plans, and Uber to another pickup location. After several painful phone calls, Turo agreed to cover the Uber ride. There is a definite need for an alternative to rental car companies, Uber, and Lyft. Turo is not it!”

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Posted 11 months ago

Turo is rated 1.3 based on 1,001 reviews