Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,128 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never rent off Turo again it was my first and last time was charged 800 and something dollars for a car cause the host lied about a scratch and Turo believes everything the host tell them and they just catches it clean off my card living me homeless cause it was my rent money”

Helpful Report

Posted 1 year ago

“https://turo.com/gb/en/car-rental/united-states/houston-tx/chevrolet/cruze-limited/2157089; I love Turo nevertheless I rent from this one Hist and it was a total disaster. it was a wreck yard full of cars the that getting pieced together and being rented out.. I rented a red Chevrolet Cruise and it was not in the best shape. The A/C was blowing hot air and the car wasn’t available when we got there. The guy didn’t open the doors to let us sit we gad to walk in the heat to a Gas Station to wait until he finally finished. I returned the car and after calling Turo and they gave me a credit for the Lyft. The Turo representative found me another vehicle the same day. I had to traveled further out to retrieve it that was the only thing I didn’t like. They car should have been delivered to me by the just but I wasn’t given that option. Today Sunday Sep. 30, 2024 wasn’t a good day at all for me with Turo..”

Helpful Report

Posted 1 year ago

“DO NOt rent from Turo. I filled the car up with gas, and the host charged me $68 and said it was on empty when it was returned. I even had a receit to prove I filled it up, and Turo refused to adjust the charge. So wrong!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Turo is no longer a good platform for hosts or guests.”

Helpful Report

Posted 1 year ago

“I’ve had great experiences with Turo in the past, but this rental with Zia Z was a complete nightmare. We rented his 9 seater van for the entire day, making sure to take pictures and videos before picking it up and after returning it. In the evening, we returned the car and took pictures. 18 hours later, Zia sent us photos of minor scratches and falsely claimed we caused them. He then tried to charge us an outrageous £1400 for repairs, but here’s the sketchiest part—he originally quoted us over £2000 for the so-called repairs, claiming he was being “generous” by bringing it down to £1400 as a "favor" to us. It was obvious he was just trying to make it seem like we were getting a discount, but the whole thing felt like a scam. The repairs were supposedly going to be done at a garage located at the SAME address where we picked up the car—his own business, clearly inflating the costs to take advantage of renters. To make things even worse, he demanded that we transfer the £1400 to a bank account under a different name, “Fazal Ur Rahman,” which raised even more red flags. This entire situation was incredibly dodgy, and Zia Z is clearly running a scam to overcharge renters and pocket the money through fake repair invoices. I’ll never rent from him again, and I strongly advise others to avoid him. Be very careful when renting on Turo—some hosts are not to be trusted!”

Turo 1 star review on 28th September 2024

Helpful Report

Posted 1 year ago

“Worst customer service ever”

Helpful Report

Posted 1 year ago

“I prepaid for a Terrible Turo rental car, and when I went to pick it up, my phone died while The Horrible Host and The Rogue Representatives refused to unlock the car for me after I paid for it, they charged me for the day and then restricted me from the platform, just because my phone died that 1st day.”

Helpful Report

Posted 1 year ago

“Horrible customer service, rented a car worst experience ever these people sound like there in a third world country can't even understand what they are even saying”

Helpful Report

Posted 1 year ago

“I rented a 12 passenger transit van from turo for a family vacation the van broke so we had to leave the van and rent 2 vehicles from budget Turo told me they would reimburse me LIES it’s been 2 months I been calling and emailing them they keep making excuses they don’t understand anything they barely speak English there’s no manager I have no clue who is running this company but they are horrible and liars”

Helpful Report

Posted 1 year ago

“Confused in how their company does business...it dosen't make sense nor is it accurate information...And not being able to tell you why you're denied is Very sketchy and untrustworthy... Either the information that they are obtaining is illegal or inaccurate... You have a legal right to know why we have been denied... They can deny you without warning. But they should not be able to deny you without proper legal information.”

Helpful Report

Posted 1 year ago

“Ended up paying twice the charges at the end of my trip with all the hidden fees and the host actually tried to get me to pay for damages done by another customer! first and last with this company!”

Helpful Report

Posted 1 year ago

“Booked a car 2 months in advance only to have the owner cancel the booking after all other options are gone! This is the second time this has happened with Turo.com, ending up booking a replacement at much higher cost.”

Helpful Report

Posted 1 year ago

“Turo allowed the hosts Yauhen to charge $150 cleaning fees to my bill for using his car for only one day for me to go to work. I took pictures of the inside of the car to prove it was clean upon return. Once I disputed the charges Turo refunded the amount. Then the host disputed the charges and they charged my card once again. The pictures the host submitted don’t even look like the item was in the car I returned. Absolutely ridiculous how they allow host to charge extra fees with made up pictures. Please do not be scammed by Turo or Yauhen who has the 2024 Chevrolet equinox. This is a horrible person to lie and take people’s money. Attached or 3 pictures of the clean car when I returned it, and 3 pictures of a something the host is holding. It does not look like the car I rented.”

Turo 1 star review on 24th September 2024

Helpful Report

Posted 1 year ago

“What a terrible experience with Turo via its scammer host! First they display with compatible price compared to the traditional car rental company, then came with high Turo fees and you MUST purchase separate auto insurance, credit card only coverage for auto rental company. But we thought its still an option and different experience give and take...thing goes down hill from there. A month later we received all the fraudulent invoices from the host asked for reimbursement!? And all the receipt seemed made it up!? Which only shown the date of your occupancy period, but no other details. For instance we used our own EZ pass which clearly shown the date, location and time, but his invoice only shown the date with amount? Same as parking fee etc. and he even claimed that we are responsible for the parking fee 24 hours after the reservation!? And Turo without our authorization tried to process those additional charges? Meaning they just care about taking the money without rectifying any dispute issues”

Helpful Report

Posted 1 year ago

“Despite photos and videos of a dirty car with multiple mechanical issues, I couldn’t get the support team to give me a refund. Spent hours on the phone. Horrible company, horrible support, avoid at all costs”

Helpful Report

Posted 1 year ago

“I have been a host on the Turo platform for over 5 years and in spite of being a profitable host whenever I have a problem with a guest who rents my car Turo treats me like dirt and always decides in the guest's favour. The Turo team in the UK and US are very young and have no regard in building relationships with the car owners who make the platform function. Car owners be careful.”

Helpful Report

Posted 1 year ago

“Their customer service is horrendous. I would not recommend Turo to anyone. After calling them about an account issue (had to swap my wife's driver's license for my own), they said I have to use chat. I then had to wait to receive an email with a link. I had to then chat with someone who took minutes each time to respond, in poor English, and who was incredibly unhelpful. For what would seem a simple update, they said I had to create an entirely new account with a new email address. They then failed to refund me my money. It ended up being cheaper to rent a better car with Enterprise. I was really looking forward to Turo as I'd heard some great things and love the concept. So sad to have this kind of customer support experience.”

Helpful Report

Posted 1 year ago

“A company that I will never wish to get back to ever again! They are horrible and ZERO communication skills! They just want your money and ruin your holiday.”

Helpful Report

Posted 1 year ago

“These are instances that I wish a zero star existed. I got the car, I had to drive 30 miles out of town to pick it up. Remember the host charges you by miles (150 miles per day) going there and back is 60 miles. I called the guy to inform him about his bald tires. He tells me to not further damage the car, leave it, lock it and go. I had the car for four hours but they charged me for a full day and full tank of gas. I only drove it 40 miles. The guy had glued his bumper and front end together. After going over a bump, it must have come loose. Now they want to charge me for $1800 forth of damages. This is fraud and these jokers found a way to scam people. Hope you have better luck but be super careful.”

Helpful Report

Posted 1 year ago

“I would never rent from Turo again. We set up a return time with the owner of the car. He was late and they towed the car! We were on the hook for over $500 towing and parking fees! Never again!”

Helpful Report

Posted 1 year ago

Turo is rated 1.3 based on 1,128 reviews