Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,009 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person who rented the car to me started complaining through the app. As soon as I had the car, he started communicating with me via text from different phones numbers. When I dropped the car off I had charged it to the same battery level, he thanked me, asked for a good review, which I have, and then preceded to claim I didn't put enough of a charge (it was an electric car) and turbo charged me $50. Of course, I was not allowed to change my review. For those of you out there it's a Nissan leaf rented by David (Mormon News R).”

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Posted 1 year ago

“It is just plain stupid that as a guest you can't ask host's questions about there vehicles. Turo wants you to make the reservation first pay $1000 for the rental. And then I could ask questions to the host. And then if I don't like the answers to my questions. I can then cancel the reservation. And now I have to wait to get a refund. How stupid is that. Any one who rents with turo is just plain stupid. I also read some reviews about people having problems with the rental and the service turo provided for break downs was not helpful at all nor was the host. And they had to fix the car themselves. Again plain stupid. I would never rent from turo it's a joke”

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Posted 1 year ago

“Turo is one of the most one-sided platforms for car rentals. I opened an account around 4-5 months ago, optimistic that this could be a nice way to make a few extra bucks on the side. After renting my car out ~20 times, I achieved All-Star Host in early January 2024. Achieving All-Star Host status didn't come easy as there were a few instances that made me question continuing to rent my car out through Turo. A few reasons are: 1. Turo Customer Support is beyond poor. They are petty, they are retaliatory, they are greedy, and they are mischievous. One of the first issues you run into as a host is getting reimbursements through the platform. I had Customer Support cancel a reimbursement that one of my renters agreed to pay because they felt like it. Then they threatened to close my account because I was frustrated and gave them direct feedback about their shortcomings as a Support Staff. I had to go entirely out of my way and email hunt for executive's emails just to get a $36 reimbursement resolved. 2. Turo does not screen their 1st renters well. I was hosting another trip for a renter who told me they were driving from Portland to California and back. This was fine and cool as this was the expectation that was set for the use of my family's vehicle. However, this renter decided to lie and additionally conceal that their actual trip was driving my vehicle from Portland to New York and back. During the trip they accrued numerous tickets which flowed in weeks after their trip ended, they brought animals into my car which urined and defecated in our vehicle, and when they returned our car they had provided it back in a condition that was beyond unsatisfactory; not to mention the smell of rotten animal waste. I attempted to submit an invoice to the renter to cover the $450+ cleaning fee, urine spot removal, damage to our trunk partition cover, scratches to the vehicle, and much more. Instead, the renter just had to ignore the invoice request and never had to pay a dime. When I flagged this to their support staff, they didn't look into the issue, instead, they just informed me to adjust a couple of settings on the website and to file an invoice request. 3. Last but not least, I had a mileage reimbursement that was never paid out. On the platform, Hosts have the option to adjust the total mileage allotted on a per-day basis. I had mine set at 500 miles per day. My renter from this trip drove over 1000 additional miles during their trip. When I went to submit an invoice for the trip, there was only an option to submit a request for tolls or fees; neither option satisfied what I needed–however, I selected tolls. When I submitted this to the renter, again, all they had to do was ignore my request. Additionally, their support team went in and manually canceled my request. Then they told me that I needed to submit an invoice and that the time had already passed to do so. I decided to try and resolve this with one of their chat representatives, Joselito, who "assured me" that this would be resolved and that I would be reimbursed for the additional mileage. Spoiler alert, it didn't get resolved. Instead, the Support team decided to push my request to email where they sent me a standardized, cookie-cutter email, informing me (you guessed it) to file an invoice. When I grew even more annoyed, I decided to reach out to the executive team again and voice my irritation and frustrations with their customer support as a whole. In light of Turo and their entire team's inability to logically and critically solve problems, I decided to pull my car off their platform. Then the pettiest thing happened, I received an email from their executive support team stating that my account had been closed for breach of community guideline rules; another spoiler, they never referenced which guideline was broken just a blanket statement. Turo and their staff have zero ability to receive product feedback or constructive criticism. Rather, they just target and retaliate against you if you show one ounce of frustration with clearly frustrating situations and caused by Turo and their support staff. If you are thinking of hosting your car on Turo, Do. Not. Do. It!!! They are greedy, pathetically petty individuals, who have a complex entitlement issue.”

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Posted 1 year ago

“This company is HORRIBLE. DO NOT I repeat rent from them they denied me and many other people as first time users for no reason. If I could give this place 0 starts I would.”

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Posted 1 year ago

“DO NOT TRUST TURO.INC! They charged us without making any investigations. All claims from the Popka rent a car by Carlos G. were never investigated and charged us with 700 dollars for the damages and dents that were already there in the first place! The car was full tank before we returned the car but Carlos G. still charged us with fuel fee. TURO did not bother to investigate and immediately charged it in my credit card. All of them are SCAM!”

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Posted 1 year ago

“Horrible service! Do not recommend it at all! Better to rent a car from a company or use Uber/Lift/Taxi”

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Posted 1 year ago

“Turo is a scam! I was in an accident where the other driver was 100% at fault. Turo charged me $4000 without getting an accident report, without getting the other parties insurance or mine! I called every day for a month and asked for a supervisor each time. I was told that there were no supervisors and it would take two to three months for them to get this settled. I got the same scripted answers for a month straight! I have yet to hear anything from them and now have had to pay a lawyer.”

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Posted 1 year ago

“Do not use turo ..once you leave your review the owner will hit you up with fees . I didn't smoke in the car but got changed for smoking . . I got changed 300 . Because his gas cap cover flew off ..”

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Posted 1 year ago

“The care was not where the app said it should be, I spent 20 minutes looking for the car and the host implied I was stupid. The car stank of old sweaty unwashed human, and the offer was misleading in it's copy. I chose Turo over Zipcar for my 65 round trip journey since Turo offered a higher mileage limit which I was misled into believing that this included petrol. At the final stage of the booking process I was charged an additional fee, making the whole trip unaffordable and unsustainable. Complaints to Turo have been ignored and host has since sent fraudulent invoices for petrol and threatened me with debt recovery. Not paying a penny more to these unpleasant, unprofessional scammers.”

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Posted 1 year ago

“I will never use turo after cops found drugs in the car that was not mine. I wrote a review on turo website giving a 1 star and they took it down after I showed proof stay far away”

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Posted 1 year ago

“You won’t post my review about a Tesla I rented that smelled so bad like pot, I about threw up…. It was horrible and now Turo won’t post it. Disgusting. Last time a rent a Turo vehicle.”

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Posted 1 year ago

“I rented a minivan on turo. The vehicle was given to us dirty and unsafe. The vehicle had actual garbage in the vehicle and old underwear. It couldn't have been dirtier. I've attached pictures of the vehicle to show the trash in the beginning of the trip that shows how unclean the vehicle was and the underwear under the seat. We removed the trash so we could continue on our trip. The owner provided us an unsafe vehicle that had wipers that didn't work, a rear light turn signal that was broken, a side door that didn't lock, a window that wouldn't close properly, and a windshield that was so scratched from not replacing the wipers we couldn't see properly through it at night. I brought all of this up to the renter and they told me to fix it and they would reimburse me. I fixed the wipers and the turn signal so it was at least drive able. The wind shield being scratched makes this vehicle very unsafe. I cleaned the vehicle so we wouldn't be late for our vacation, otherwise I would have returned the vehicle. I didn't know about the vehicle safety issues until after I was on the road and it was too late to turn back and return the vehicle.”

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Posted 1 year ago

“I was a host for Turo. The third party that rented my car returned my car after 3 weeks and 2 days with a broken driver side door, cracked mirror housing and dent in my bumper. When I reported the damage to Turo they denied my claim. So I had someone dive my car for 3 weeks and 2 days put over$1,500 dollars worth of damage on it and I made about $700. THIS BUSINESS SUCKS DON'T LIST YOUR CAR ON TURO”

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Posted 1 year ago

“Turo is the worst they put what they want and then ghost you if the guest insurance is denied and your vehicle is totalled you will lose and be taken advantage of”

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Posted 1 year ago

“As a car owner, I would NOT recommend listing your car on TURO nor renting through them. I had a horrible experience with a renter who scammed me and they refused to help me and allowed him to rip me off. Any company allowing that to happen, can't be trusted. I would assume they also won't help a renter who is scammed. Their customer service is appalling. Stay away”

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Posted 1 year ago

“If I could’ve given it, no stars, I would have. This was way more of a pain in the ass than I ever expected. After I wandered the parking lot to find the car, I found out that the USB port was not working and could not charge my phone. They were good at communicating via messages until I told them it wasn’t working…crickets. drop off at Orlando airport is extremely confusing and look out for extra fees!”

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Posted 1 year ago

“Worst customer service.. rented a vehicle (10 seats) for my daughter’s birthday party. They cancelled and unwilling to reimburse me for the total of the rental amount. What a joke company”

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Posted 1 year ago

“The worst company you can ever deal with. Total thugs and extremely non professional. No customer services”

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Posted 1 year ago

“The support is VERY poor. When booking it round up the amount to the next full 24 hours but does not inform you ahead of time (maybe I should have known that - but I didn't.) I assumed that it would be easy to extend since I paid for it - that's my experience with real life car rental services - but I checked with the person offering the car. He said it would be fine to delay return until the full 24 hrs were up but that I would need to "extend" on the app. But Turo only allowed me an additional 3 hours. I called support expecting that it was a glitch - but it was intentional (an effort to get higher rates?). Something smells fishy with them.”

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Posted 1 year ago

“What an awful experience. I rented a Suburban to take me and my family to my son's graduation. The Suburban was OK, not great, but good enough. We were driving home Sunday afternoon when it suddenly started overheating. We pulled into a restaurant and called Turo customer support who told me to wait for the two truck and then he would call me a Lyft to get me home. After the two truck left I called customer support back and they stated that the policy was to provide a Lyft voucher for $75. Unfortunately, the Lyft was $180 + tax and there were no drivers available. When I spoke to customer support again, they had no options. No replacement car, nothing but apologies. And there we were, stuck in a restaurant that was closing soon, with 5 family members, including my 80-year-old mother-in-law, and no way home. Turo left us completely stranded with no options to get home. We eventually called some friends to come get us and we ended up finally getting home at midnight. I believe that other auto rental organizations, Avis, Hertz, Enterprise, etc. offer a replacement car if yours breaks down. We'll be using some organization other than Turo in the future after this experience.”

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Posted 1 year ago

Turo is rated 1.3 based on 1,009 reviews